NissanConnect® EV & Services
NissanConnect® EV & Services
NissanConnect® EV&Services lets you control your car from your phone and Wear OS
Reviews
19.85%
1.91%
10.11%
19.06%
49.06%
★
★★
★★★
★★★★
★★★★★
581 rates
56 rates
296 rates
558 rates
1,436 rates
Comments
Eric E.
★
"Just read the bad reviews. I`m having all of the same reported issues. It`s super frustrating. How can an app like this be down for entire days at a time? Now it`s showing charge status from January; it`s almost April. Still love my LEAF despite this horrible app experience. UPDATE: 4/23/23 Same issues persist, maybe more. Today, unable to log in."
Version: 7.5.5
"Just read the bad reviews. I`m having all of the same reported issues. It`s super frustrating. How can an app like this be down for entire days at a time? Now it`s showing charge status from January; it`s almost April. Still love my LEAF despite this horrible app experience. UPDATE: 4/23/23 Same issues persist, maybe more. Today, unable to log in."
Version: 7.5.5
Mike Combs
★
"Shockingly erratic."
Version: 7.3.7
"Shockingly erratic."
Version: 7.3.7
Sanjay Shah
★
"Stopped showing driving history, one of the most useful feature to see how many miles you are getting in between the charge."
Version: 7.5.5
"Stopped showing driving history, one of the most useful feature to see how many miles you are getting in between the charge."
Version: 7.5.5
keisha allen
★
"not letting me log in"
Version: 7.4.8
"not letting me log in"
Version: 7.4.8
George Steketee
★
"This app and the NissanConnect API it uses are trash. They`ll go months without working at all, and when they do work the best you`ll get is about 50% success."
Version: 7.3.4
"This app and the NissanConnect API it uses are trash. They`ll go months without working at all, and when they do work the best you`ll get is about 50% success."
Version: 7.3.4
James S
★★★
"Broken again since Dec 4 2022. All report are missing. Keeps reporting that cabin temperature has been updated with no further information. It`s working again as of 9/27/2021. I wish it were faster at updating charging status. Previously: Latest update dies on a Samsung S9"
Version: 7.5.3
"Broken again since Dec 4 2022. All report are missing. Keeps reporting that cabin temperature has been updated with no further information. It`s working again as of 9/27/2021. I wish it were faster at updating charging status. Previously: Latest update dies on a Samsung S9"
Version: 7.5.3
Kenneth Jacobs
★★★★★
"My car is actually accessible by my Smart Phone apps. No expensive ``remote starter``."
Version: 7.4.0
"My car is actually accessible by my Smart Phone apps. No expensive ``remote starter``."
Version: 7.4.0
Piazza`s Trailers
★★★★★
"Great way to stay connected with my car. I like boundary alerts and economy reports."
Version: 7.3.4
"Great way to stay connected with my car. I like boundary alerts and economy reports."
Version: 7.3.4
Krista Frank
★★★★
"I love being able to remote set temperature control and remote lock on occasion. The app is not super responsive and is a bit flaky, so doesn`t get full marks. I usually have to open it and wait 30 seconds or so to get the connection to wake up and be usable, or it won`t do anything, and it`s hard to tell if it actually worked when I tell it to start or lock."
Version: 7.3.7
"I love being able to remote set temperature control and remote lock on occasion. The app is not super responsive and is a bit flaky, so doesn`t get full marks. I usually have to open it and wait 30 seconds or so to get the connection to wake up and be usable, or it won`t do anything, and it`s hard to tell if it actually worked when I tell it to start or lock."
Version: 7.3.7
Glenn Watts
★
"Terrible. Trial period ended. Signed up for service but have not been able to get to work. Have spent hours on phone with tech help but they just circle back with same diagnosis sheet, No one knows how to solve the problem. Waste of time I can do without the hassle of this app."
Version: 7.4.8
"Terrible. Trial period ended. Signed up for service but have not been able to get to work. Have spent hours on phone with tech help but they just circle back with same diagnosis sheet, No one knows how to solve the problem. Waste of time I can do without the hassle of this app."
Version: 7.4.8
rob latham
★
"I spent the money to get the telematics upgrade on my 2013 Leaf, since 2G was going away and we the cars needed to use 3G. At best, this app has worked about 10% of the time. What a waste of time and money. Nice job, Nissan. Surely you can do better than this... Update in 2022, no longer works at all for older Leafs, even if you paid for the telematics upgrade, because AT&T dropped 3G."
Version: 7.4.0
"I spent the money to get the telematics upgrade on my 2013 Leaf, since 2G was going away and we the cars needed to use 3G. At best, this app has worked about 10% of the time. What a waste of time and money. Nice job, Nissan. Surely you can do better than this... Update in 2022, no longer works at all for older Leafs, even if you paid for the telematics upgrade, because AT&T dropped 3G."
Version: 7.4.0
runadia blake
★
"The app said that due to AT&T discontinuation of 2G and 3G, the app can`t connect to my car"
"The app said that due to AT&T discontinuation of 2G and 3G, the app can`t connect to my car"
Mark Yankelevsky
★★★
"Fix climate timer and add charge stop with percent target. I have learned to live with 30 to 90s delay. As other reviewers noted, it`s due to car waking up at certain intervals to service app requests. But, all of the advertised features should work in a production version. When I, and many others, hit the Climate Contol Timer button, we quickly get an error. ``An error occurred while retrieving Climate Contol Schedule``. I tried it on Android and iOS, so it`s a problem with app or car."
Version: 7.4.8
"Fix climate timer and add charge stop with percent target. I have learned to live with 30 to 90s delay. As other reviewers noted, it`s due to car waking up at certain intervals to service app requests. But, all of the advertised features should work in a production version. When I, and many others, hit the Climate Contol Timer button, we quickly get an error. ``An error occurred while retrieving Climate Contol Schedule``. I tried it on Android and iOS, so it`s a problem with app or car."
Version: 7.4.8
Sea P
★
"Could not use the application after purchased a S plus leaf then I called the customer service they said Nissan leaf S plus is not supported by the app. Really? It`s hard to see the battery charging level... Please improve"
Version: 7.3.4
"Could not use the application after purchased a S plus leaf then I called the customer service they said Nissan leaf S plus is not supported by the app. Really? It`s hard to see the battery charging level... Please improve"
Version: 7.3.4
A L
★
"Doesn`t work. At all. Paid 100s to update the telematics unit in my `14 Leaf. Worked for a couple months, but now doesn`t connect. Problem`s on server end, so nothing I can do. Wish I could get a refund. The employees at my local Nissan service department are awesome. As vehicles and service go, my Leaf is one of my better ownership experiences. App is so bad I`m not sure I can buy Nissan again."
Version: 7.4.8
"Doesn`t work. At all. Paid 100s to update the telematics unit in my `14 Leaf. Worked for a couple months, but now doesn`t connect. Problem`s on server end, so nothing I can do. Wish I could get a refund. The employees at my local Nissan service department are awesome. As vehicles and service go, my Leaf is one of my better ownership experiences. App is so bad I`m not sure I can buy Nissan again."
Version: 7.4.8
Neil
★
"UPDATE 4.27.22 Nissan blocked third party apps that do the job better than they do. I won`t be buying another Nissan with predatory and juvenile behavior like this. UPDATE 2.17.22 APP REFUSES TO LOAD AND JUST STAYS ON SPLASH SCREEN. Bravo, programmers. Lazy programming ... Why should I have to re-enter credentials on an update? Just lazy."
Version: 7.3.4
"UPDATE 4.27.22 Nissan blocked third party apps that do the job better than they do. I won`t be buying another Nissan with predatory and juvenile behavior like this. UPDATE 2.17.22 APP REFUSES TO LOAD AND JUST STAYS ON SPLASH SCREEN. Bravo, programmers. Lazy programming ... Why should I have to re-enter credentials on an update? Just lazy."
Version: 7.3.4
Michael Lee
★
"The initial app sign up and approval process was tedious and a waste of time! I sent in my purchase contract, and got an email saying they also want my insurance and vehicle registration. Then they complained that it must be in PDF format. SMH"
Version: 7.4.1
"The initial app sign up and approval process was tedious and a waste of time! I sent in my purchase contract, and got an email saying they also want my insurance and vehicle registration. Then they complained that it must be in PDF format. SMH"
Version: 7.4.1
Bill Cullinan
★★
"Stopped working after latest update. 2018 Leaf SV bought almost exactly 1 year ago. Was always limited in function but at least the charging status worked so I didn`t have to run out to my detached garage to check the status. Is this somehow related to the 3g shutdown in Feb 22?"
Version: 7.4.1
"Stopped working after latest update. 2018 Leaf SV bought almost exactly 1 year ago. Was always limited in function but at least the charging status worked so I didn`t have to run out to my detached garage to check the status. Is this somehow related to the 3g shutdown in Feb 22?"
Version: 7.4.1
Michelle W
★
"This app is useless!!! I enter my VIN because that`s the screen it gives me when I log in and it tells me that VIN is already registered but won`t let me proceed! I guess I really don`t need this service anyway. Lousy service..."
Version: 7.4.1
"This app is useless!!! I enter my VIN because that`s the screen it gives me when I log in and it tells me that VIN is already registered but won`t let me proceed! I guess I really don`t need this service anyway. Lousy service..."
Version: 7.4.1
Wyer Flower
★★
"The reports and history is no longer available since the android 13 update."
Version: 7.5.4
"The reports and history is no longer available since the android 13 update."
Version: 7.5.4
com.aqsmartphone.android.nissan
Installs: 100,000+
(182,734 at
2024-04-22 17:03:39)
Version: 7.7.5
Category: Lifestyle
Pegi : Everyone
Publish Date : Jul 27, 2011
Update Date : 2024-02-28
Android Version : Varies with device
Version: 7.7.5
Category: Lifestyle
Pegi : Everyone
Publish Date : Jul 27, 2011
Update Date : 2024-02-28
Android Version : Varies with device
Available on
Publisher
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Screenshots
DESCRIPTION
The NissanConnect® EV & Services** app is designed especially for owners and drivers of the Nissan LEAF®. The NissanConnect EV & Services** app lets you manage the unique features of your LEAF like charging the battery, adjusting climate controls and checking the battery status, all from your mobile device and Wear OS. You can also personalize the app dashboard with the features that you use the most.
LEAF drivers require an active subscription to access the features of NissanConnect EV**, but it is complimentary for the first three years of ownership.
NissanConnect EV & Services is available for the following models and trim levels (Model Year 2018-2023):
- LEAF SV
- LEAF SV PLUS
- LEAF SL PLUS
Model year 2018-2023 LEAF owners require an active subscription to NissanConnect EV with Services** powered by SiriusXM®. As an added security measure, a PIN is required before the Remote Door Lock/Unlock feature can be used. This PIN is established when enrolling in NissanConnect EV with Services**. If you have not yet enrolled in NissanConnect EV with Services** or need to reset your PIN, download the NissanConnect EV & Services app or visit www.owners.nissanusa.com.
For more information on set up and using the NissanConnect EV & Services** app visit www.owners.nissanusa.com or contact a NissanConnect EV Customer Support Specialist at (877) NO GAS EV ,
Monday through Saturday, 7 a.m. to 9 p.m. Central Time.
Have feedback? Open the main menu in the app and click ``HELP & SUPPORT``. From there, you`ll find methods to reach a NissanConnect EV Customer Support Specialist, like by calling (877) NO GAS EV or by sending an email to Nissanownerservices@nissan-usa.com. Please make sure to mention your device type to ensure that we can properly address your feedback.
This app allows model year 2018-2023 LEAF owners to access these features**:
•Remote Start Charge
•Remote Battery Status Check
•Remote Climate Control On/Off
•Remote Climate Control Timer
•Route Planner
•Plug-in Reminder Notification
•Charge Complete Notification
•My Car Finder*
•Remote Door Lock/Unlock*
•Remote Horn & Lights*
•Curfew, Boundary and Speed alerts*
•and more
Please see important information below on 3G cellular network discontinuation impacting MY11-17 LEAF vehicles***.
Please note that the Android Watch app is a companion app and cannot be used without first downloading the app and logging in.
* Feature availability is dependent on vehicle model, trim level, packaging and options.
** Available services/features may be shown. Use feature only when safe and legal. Compatible device and service required. Subject to third party service availability. For more information see http://www.nissanusa.com/connect/legal
***The NissanConnect Services telematics program was affected by AT&T’s decision to discontinue its 3G cellular network. As of February 22, 2022, all Nissan vehicles equipped with telematics hardware compatible for use with the 3G cellular network will be unable to connect to the 3G network and unable to access the NissanConnect Services features. Clients having purchased a Nissan vehicle with this type of hardware must have enrolled in NissanConnect Services prior to June 1, 2021 to activate the service to have received access through February 22, 2022 (access is subject to cellular network availability and coverage limitations). For more information, please visit http://www.nissanusa.com/connect/support.
LEAF drivers require an active subscription to access the features of NissanConnect EV**, but it is complimentary for the first three years of ownership.
NissanConnect EV & Services is available for the following models and trim levels (Model Year 2018-2023):
- LEAF SV
- LEAF SV PLUS
- LEAF SL PLUS
Model year 2018-2023 LEAF owners require an active subscription to NissanConnect EV with Services** powered by SiriusXM®. As an added security measure, a PIN is required before the Remote Door Lock/Unlock feature can be used. This PIN is established when enrolling in NissanConnect EV with Services**. If you have not yet enrolled in NissanConnect EV with Services** or need to reset your PIN, download the NissanConnect EV & Services app or visit www.owners.nissanusa.com.
For more information on set up and using the NissanConnect EV & Services** app visit www.owners.nissanusa.com or contact a NissanConnect EV Customer Support Specialist at (877) NO GAS EV ,
Monday through Saturday, 7 a.m. to 9 p.m. Central Time.
Have feedback? Open the main menu in the app and click ``HELP & SUPPORT``. From there, you`ll find methods to reach a NissanConnect EV Customer Support Specialist, like by calling (877) NO GAS EV or by sending an email to Nissanownerservices@nissan-usa.com. Please make sure to mention your device type to ensure that we can properly address your feedback.
This app allows model year 2018-2023 LEAF owners to access these features**:
•Remote Start Charge
•Remote Battery Status Check
•Remote Climate Control On/Off
•Remote Climate Control Timer
•Route Planner
•Plug-in Reminder Notification
•Charge Complete Notification
•My Car Finder*
•Remote Door Lock/Unlock*
•Remote Horn & Lights*
•Curfew, Boundary and Speed alerts*
•and more
Please see important information below on 3G cellular network discontinuation impacting MY11-17 LEAF vehicles***.
Please note that the Android Watch app is a companion app and cannot be used without first downloading the app and logging in.
* Feature availability is dependent on vehicle model, trim level, packaging and options.
** Available services/features may be shown. Use feature only when safe and legal. Compatible device and service required. Subject to third party service availability. For more information see http://www.nissanusa.com/connect/legal
***The NissanConnect Services telematics program was affected by AT&T’s decision to discontinue its 3G cellular network. As of February 22, 2022, all Nissan vehicles equipped with telematics hardware compatible for use with the 3G cellular network will be unable to connect to the 3G network and unable to access the NissanConnect Services features. Clients having purchased a Nissan vehicle with this type of hardware must have enrolled in NissanConnect Services prior to June 1, 2021 to activate the service to have received access through February 22, 2022 (access is subject to cellular network availability and coverage limitations). For more information, please visit http://www.nissanusa.com/connect/support.
RECENT CHANGES
What's New:
- Bug fixes and product enhancements.
- For questions regarding NissanConnect EV & Services, please contact a NissanConnect EV Customer Support Specialist at (877) NO GAS EV
- Bug fixes and product enhancements.
- For questions regarding NissanConnect EV & Services, please contact a NissanConnect EV Customer Support Specialist at (877) NO GAS EV
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosContacts
· find accounts on the deviceDevice ID & call information
· read phone status and identityIdentity
· find accounts on the deviceLocation
· approximate location (network-based)· precise location (GPS and network-based)
Other
· control vibration· run at startup
· set time zone
· read Google service configuration
· view network connections
· full network access
· prevent device from sleeping
Phone
· directly call phone numbers· read phone status and identity
Photos/Media/Files
· read the contents of your USB storage· modify or delete the contents of your USB storage
Storage
· modify or delete the contents of your USB storage· read the contents of your USB storage
Wi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data this app may collect
App activity
App interactions (Optional) : App functionality, Analytics, Account managementApp info and performance
Crash logs (Optional) : App functionality, AnalyticsDiagnostics (Optional) : App functionality, Analytics
Messages
Emails (Optional) : App functionalityOther in-app messages (Optional) : App functionality
SMS or MMS (Optional) : App functionality
Personal info
Email address (Optional) : App functionalityPhone number (Optional) : App functionality
User IDs (Optional) : App functionality, Account management
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