Rescue Lens
Rescue Lens
Support agents can use the camera on your Android device to see what you see
Reviews
24.44%
2.47%
2.47%
7.62%
63.00%
★
★★
★★★
★★★★
★★★★★
109 rates
11 rates
11 rates
34 rates
281 rates
Comments
Kishan Sankhla
★★★★★
"Remote access apk"
"Remote access apk"
A Google user
★★★★★
"its make me feeel good while working on lmi rescue lens"
"its make me feeel good while working on lmi rescue lens"
A Google user
★
"I can`t get code"
Version: 1.6.4
"I can`t get code"
Version: 1.6.4
A Google user
★
"Nougat 7.1.1 crashing all the time"
Version: 1.6.2
"Nougat 7.1.1 crashing all the time"
Version: 1.6.2
A Google user
★★★★★
"Found this app very useful in helping to describe the problem in locating necessary parts I needed to work on in order to fix my complex issue."
Version: 1.6.2
"Found this app very useful in helping to describe the problem in locating necessary parts I needed to work on in order to fix my complex issue."
Version: 1.6.2
A Google user
★★★★★
"This app really helps fix those issues where talking through it just doesn`t work"
Version: 1.1.1
"This app really helps fix those issues where talking through it just doesn`t work"
Version: 1.1.1
Business Determined
★
"This app sucks. It just does not work. I want to give it a 1 star for this or .5 star"
"This app sucks. It just does not work. I want to give it a 1 star for this or .5 star"
King Mc
★
"Potential scammers"
"Potential scammers"
A Google user
★
"Have never used this app and every Como I enter says expired???"
Version: 1.3.0
"Have never used this app and every Como I enter says expired???"
Version: 1.3.0
A Google user
★★★★★
"Great help in technical support"
Version: 1.4.0
"Great help in technical support"
Version: 1.4.0
A Google user
★★★★★
"Helped a great deal, thankyou"
Version: 1.6.4
"Helped a great deal, thankyou"
Version: 1.6.4
Gary Messinger
★★★★★
"Just getting it downloaded. Can`t wait what an awesome idea!"
"Just getting it downloaded. Can`t wait what an awesome idea!"
Debashish Das
★★★★★
"Fantastic support app. The customer executive gives the required pin n then video stream is established."
Version: 1.8.2-25
"Fantastic support app. The customer executive gives the required pin n then video stream is established."
Version: 1.8.2-25
Roghini Devi
★★★★★
"Good, really very good app"
Version: 1.7.6-17
"Good, really very good app"
Version: 1.7.6-17
nusaiba faisal
★
"Bad and stupid game"
Version: 1.8.2-25
"Bad and stupid game"
Version: 1.8.2-25
Shahbhaz Alam
★
"Worst application, get freeze & close whn we start recording the screen in rescue lense session.. unable to capture any details.. every user is complaining the same about this application.."
Version: 1.8.0-21
"Worst application, get freeze & close whn we start recording the screen in rescue lense session.. unable to capture any details.. every user is complaining the same about this application.."
Version: 1.8.0-21
A Google user
★★★★★
"Great technical tool to have when guiding customers to do certain tasks and you need to see exactly what they are doing."
Version: 1.6.4
"Great technical tool to have when guiding customers to do certain tasks and you need to see exactly what they are doing."
Version: 1.6.4
A Google user
★
"cant create pin code"
Version: 1.6.4
"cant create pin code"
Version: 1.6.4
A Google user
★
"Do not worked at all here in Brazil. It just kept trying to stream, but this did not work."
Version: 1.6.5.3201656
"Do not worked at all here in Brazil. It just kept trying to stream, but this did not work."
Version: 1.6.5.3201656
Edward Flemming
★
"It won`t set up my password. Keeps saying error not right code"
Version: 1.8.2-25
"It won`t set up my password. Keeps saying error not right code"
Version: 1.8.2-25
com.logmein.rescuelens
Installs: 500,000+
(560,270 at
2024-04-19 11:23:19)
Version: 1.9.2-41
Category: Business
Pegi : Everyone
Publish Date : Apr 13, 2015
Update Date : 2023-11-29
Android Version : 5.0
Version: 1.9.2-41
Category: Business
Pegi : Everyone
Publish Date : Apr 13, 2015
Update Date : 2023-11-29
Android Version : 5.0
Available on
Publisher
GoTo Technologies USA, Inc.
333 Summer St
Boston MA 02210
United States
https://secure.logmeinrescue.com
rescueandroid@logmein.com
Privacy Policy
333 Summer St
Boston MA 02210
United States
https://secure.logmeinrescue.com
rescueandroid@logmein.com
Privacy Policy
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Screenshots
DESCRIPTION
If a picture is worth a thousand words, then what’s the value of live streaming video?
The Rescue Lens app for Android, now with audio, allows support agents to use the camera on your Android device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.
To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.
How to use:
1) Install the application
2) Launch the application
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue
The Rescue Lens app for Android, now with audio, allows support agents to use the camera on your Android device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.
To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.
How to use:
1) Install the application
2) Launch the application
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue
RECENT CHANGES
Minor bugfixes and improvements
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosDevice ID & call information
· read phone status and identityMicrophone
· record audioOther
· view network connections· full network access
· change your audio settings
Phone
· read phone status and identitySecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
Data can’t be deleted
· The developer doesn’t provide a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
App info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Device or other IDs
Device or other IDs (Optional) : Analytics
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