IT HelpDesk - ServiceDesk Plus
IT HelpDesk - ServiceDesk Plus
Help desk software with integrated asset & project management.
Reviews
38.11%
11.12%
12.67%
16.89%
21.22%
★
★★
★★★
★★★★
★★★★★
370 rates
108 rates
123 rates
164 rates
206 rates
Comments
A Google user
★
"The app is just not intuitive. When compared to the web app. UI is just not user friendly, I feel developers could have done better with this. Cant see who ticket is assigned to until I open it. Same with date request was logged."
"The app is just not intuitive. When compared to the web app. UI is just not user friendly, I feel developers could have done better with this. Cant see who ticket is assigned to until I open it. Same with date request was logged."
A Google user
★
"There is no login support if you have multiple domains or if you have added domain accounts. What`s the use if you cant login.... This is long awaited feature since past 4 years… in 2019 still thisbfeature is not there. If u dont understand importance of mobility and do not adapt mobility as client accessing mediun people like me will walk away and soon your compitetors will overtake you."
Version: 5.0.1
"There is no login support if you have multiple domains or if you have added domain accounts. What`s the use if you cant login.... This is long awaited feature since past 4 years… in 2019 still thisbfeature is not there. If u dont understand importance of mobility and do not adapt mobility as client accessing mediun people like me will walk away and soon your compitetors will overtake you."
Version: 5.0.1
Aamir Yousuf
★★
"No dashboard functionality in the app and also rules are not working either. Team ME, when you guys are going to add these functionality in the app?"
Version: 5.3.1
"No dashboard functionality in the app and also rules are not working either. Team ME, when you guys are going to add these functionality in the app?"
Version: 5.3.1
A Google user
★★★★
"It does not have all features the GUI/Server have."
Version: 4.3
"It does not have all features the GUI/Server have."
Version: 4.3
A Google user
★★★★
"Worked well enough for mobile usage. Reading ticket details can be a bit irritating, though. Navigation can be improved."
Version: 4.3
"Worked well enough for mobile usage. Reading ticket details can be a bit irritating, though. Navigation can be improved."
Version: 4.3
A Google user
★★★★
"Hi, Thank you for update for my previous query. can you confirm whether this app is available for apple store?"
Version: 4.8.1
"Hi, Thank you for update for my previous query. can you confirm whether this app is available for apple store?"
Version: 4.8.1
A Google user
★
"Terrible on version 5.02, I downgraded to 4.92. since It annot connect on port 80 using DNS name or IP addresses. Cannot save server settings. 4.92 and earlier this is ok. If want to use without SSL it`s useless. I don`t have certificate server not want to buy SSL for the app on the WLAN so why not support plain old http please. If am floorwalker I want the app to work without having to use my exchange server for email notifications! Sort it out for the next update please. This is a Major bug!!!"
Version: 5.0.1
"Terrible on version 5.02, I downgraded to 4.92. since It annot connect on port 80 using DNS name or IP addresses. Cannot save server settings. 4.92 and earlier this is ok. If want to use without SSL it`s useless. I don`t have certificate server not want to buy SSL for the app on the WLAN so why not support plain old http please. If am floorwalker I want the app to work without having to use my exchange server for email notifications! Sort it out for the next update please. This is a Major bug!!!"
Version: 5.0.1
Calvin Robertson
★★★★
"Edit - All is good."
Version: 5.2.4
"Edit - All is good."
Version: 5.2.4
Sujith Ramesh
★★★
"Why cant the end users use this app to raise requests??? Please suggest an workaround!!!"
Version: 5.2.4
"Why cant the end users use this app to raise requests??? Please suggest an workaround!!!"
Version: 5.2.4
Conrad de wet
★
"App that used to work but now just worthless. Can`t use login details or server. Always throw out and error without a description. Mailed support many times over a year with no feedback. No answer on calls either. All our techs experiencing this issue."
Version: 5.4.5
"App that used to work but now just worthless. Can`t use login details or server. Always throw out and error without a description. Mailed support many times over a year with no feedback. No answer on calls either. All our techs experiencing this issue."
Version: 5.4.5
Shaid Mahamud
★★★★★
"Using service desk for last 2 years. It is easy to use and few helpful feature available in app which makes life easy."
"Using service desk for last 2 years. It is easy to use and few helpful feature available in app which makes life easy."
Ramizaro Rozlan
★★
"I can`t read my complaint because email text did not manage well in android version... v2.5.4"
Version: 5.2.4
"I can`t read my complaint because email text did not manage well in android version... v2.5.4"
Version: 5.2.4
Daniel Dodds
★★★★★
"Session timeout was initially a pain point but after a quick response from support I updated my review."
Version: 5.8
"Session timeout was initially a pain point but after a quick response from support I updated my review."
Version: 5.8
Nothing
★
"As multiple user have now reported. Update 5.8 broke saml login. It goes to loading after entering my credentials and dies. Opened a ticket and th y suggested clearing the data and cache. This did not fix the problem. They appear to have now given up on helping me fix the issue. For now it`s back to the browser on my phone."
Version: 5.8
"As multiple user have now reported. Update 5.8 broke saml login. It goes to loading after entering my credentials and dies. Opened a ticket and th y suggested clearing the data and cache. This did not fix the problem. They appear to have now given up on helping me fix the issue. For now it`s back to the browser on my phone."
Version: 5.8
A Google user
★★★★★
"Clean and simple UI.. Have all the options to use on the go.. 👌👌"
Version: 4.2
"Clean and simple UI.. Have all the options to use on the go.. 👌👌"
Version: 4.2
A Google user
★★★
"Hi, Push notification is not working even though my application is upgraded."
Version: 4.9
"Hi, Push notification is not working even though my application is upgraded."
Version: 4.9
Daniel Harris
★★
"Can not create own filters or view your already custom made filters. None of my tickets show up on the mobile app"
Version: 5.2.4
"Can not create own filters or view your already custom made filters. None of my tickets show up on the mobile app"
Version: 5.2.4
Ahmed Naveed
★★★★★
"Please add more tools access for admin"
Version: 5.6
"Please add more tools access for admin"
Version: 5.6
A Google user
★
"Display only, you can`t change settings."
Version: 4.9.2
"Display only, you can`t change settings."
Version: 4.9.2
Chris Haspell
★★★
"Would be great for the CAB to see their changes for approval"
Version: 5.2.4
"Would be great for the CAB to see their changes for approval"
Version: 5.2.4
com.manageengine.sdp
Installs: 100,000+
(196,315 at
2024-03-10 09:19:48)
Version: 5.9.1
Category: Business
Pegi : Everyone
Publish Date : May 6, 2013
Update Date : 2023-10-31
Android Version : 5.0
Version: 5.9.1
Category: Business
Pegi : Everyone
Publish Date : May 6, 2013
Update Date : 2023-10-31
Android Version : 5.0
Available on
Publisher
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Screenshots
DESCRIPTION
Here`s a smart way to have your IT helpdesk application at your fingertips, ``literally!``
ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.
Tackle your tickets while on the go!
● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird`s eye view of all the details of your ticket in a single pane.
Be available for your end users anytime.
● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.
Choose what you want to see.
● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.
Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.
You`re only a few quicksteps away from having your help desk mobile app up and
running.
● Sign up for an account with ServiceDesk Plus, if you haven`t already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.
It`s really that simple!
Oh wait! We`re not done yet!
You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.
Username: demo
Password: demo
Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N
ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.
Tackle your tickets while on the go!
● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird`s eye view of all the details of your ticket in a single pane.
Be available for your end users anytime.
● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.
Choose what you want to see.
● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.
Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.
You`re only a few quicksteps away from having your help desk mobile app up and
running.
● Sign up for an account with ServiceDesk Plus, if you haven`t already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.
It`s really that simple!
Oh wait! We`re not done yet!
You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.
Username: demo
Password: demo
Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N
RECENT CHANGES
V5.9.1:
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosOther
· control vibration· view network connections
· full network access
· run at startup
· prevent device from sleeping
Photos/Media/Files
· modify or delete the contents of your USB storage· read the contents of your USB storage
Storage
· modify or delete the contents of your USB storage· read the contents of your USB storage
Security Practices
Data isn’t encrypted
· Your data isn’t transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data this app may collect
App activity
App interactions (Optional) : AnalyticsApp info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Other app performance data (Optional) : Analytics
Audio
Music files (Optional) : App functionalityOther audio files (Optional) : App functionality
Voice or sound recordings (Optional) : App functionality
Device or other IDs
Device or other IDs (Optional) : AnalyticsFiles and docs
Files and docs (Optional) : App functionalityPersonal info
Email address (Optional) : App functionality, Analytics, Account managementName (Optional) : App functionality, Account management
Phone number (Optional) : App functionality, Account management
Photos and videos
Photos (Optional) : App functionalityVideos (Optional) : App functionality
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