Industry Online Support

Industry Online Support
Industry Online Support

Industry Online Support

Access to more than 300,000 documents about Siemens Industry products


Reviews
6.78%
3.64%
4.96%
19.07%
65.55%
★★
★★★
★★★★
★★★★★
123 rates
66 rates
90 rates
346 rates
1,189 rates
Comments
corec
corec
"The new 5.0 version wont even start if your system language is something else than English (or German probably). My phone is in Finnish so I had to switch my system language to English, start the app and then in the settings flip flop all language settings to English. After this system language can be switched back to Finnish. To add to this fiasco, the product scanner wont detect 2d codes from actual devices (previous versions worked just fine). Those are the ones you need when commissioning!"
Version: 5.0.0
A Google user
A Google user ★★★★★
"Most useful tool in my bag."
Version: 3.7
A Google user
A Google user ★★★★
"Amazing and nice"
A Google user
A Google user ★★★★★
"help not able to request support it says error, please advise"
Version: 4.6.0
Harshal Barve
Harshal Barve ★★★★★
"Super App Keep it up."
Version: 5.1.2
A Google user
A Google user
"I can view the title with summary but I unable to view complete article when I click into title. Version is 3.5 on Samsung S5 with android 4.4.2"
Version: 3.5
A Google user
A Google user ★★★★★
"Good Easy access and see"
Version: 2.1.1
A Google user
A Google user ★★★★★
"Great spourt able thing"
No Name
No Name
"Bitte stellen Sie diese App in die AppGallery von Huawei. Andernfalls kann ich sie in Zukunft nicht mehr benutzen."
A Google user
A Google user ★★★★★
"It`s simply good app.Every engineer can use it...."
Version: 2.1.1
A Google user
A Google user
"Sharing option is not working for watsapp."
Version: 4.3.0
A Google user
A Google user ★★★★
"can`t use scan product function, it show ``licence not acquire``"
Version: 3.1
A Google user
A Google user ★★★★★
"excellent very usefull"
Version: 3.5
Mohammad Taha
Mohammad Taha ★★★★★
"Very useful for me"
Version: 5.2.1
Isaac Jordán Forty
Isaac Jordán Forty ★★★★★
"Nice layout, great support"
Version: 5.3.1
A Google user
A Google user ★★★★★
"Very useful and works well. Unusual for Siemens."
A Google user
A Google user ★★
"It was working fine before but it has been crashing down everytime now"
Version: 3.5
Edgar Caumeran.
Edgar Caumeran. ★★★★
"FULLY FUNCTIONAL & Hghly Innovative"
Version: 4.6.0
Zoran Tašin
Zoran Tašin ★★★★★
"As all Siemens stuff, app is awesome"
Version: 5.3.1
A Google user
A Google user ★★★
"I hope that the developers would add some tools related to automation..videos etc.."
Version: 1.0.2
com.siemens.industry.onlinesupport
Installs: 100,000+ (229,575 at 2024-03-09 14:17:58)
Version: 5.4.4
Category: Business
Pegi : Everyone
Publish Date : Nov 17, 2011
Update Date : 2023-05-22
Android Version : 5.1
Available on
Get it on Google Play
Publisher
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Screenshots
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DESCRIPTION
With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.

The app supports you, for example, in the following fields:

• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system

It also provides you with access to the Technical Forum and to further entries created for you by our experts:

• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others

The main functions at a glance:

• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.

More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:

https://support.industry.siemens.com/cs/ww/en/sc/2067


To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.
These are the functions and the authorizations required for them.

Identity:
To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).

Read contacts:
To add a Siemens Contact Person to your own contacts.

Location:
To calculate a route to a Siemens Contact Person.

Photos/media/files:
Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.

Camera:
To scan a product code or attach an image to a support request.

WLAN connection information:
For web services data
RECENT CHANGES
Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!
DATA SAFETY AND SECURITY
This app has access to

Camera
· take pictures and videos

Microphone
· record audio

Other
· view network connections
· change your audio settings
· control vibration
· full network access

Photos/Media/Files
· read the contents of your USB storage
· modify or delete the contents of your USB storage

Storage
· modify or delete the contents of your USB storage
· read the contents of your USB storage

Security Practices

Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted

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