SNCF Connect: Trains & trips

SNCF Connect: Trains & trips
SNCF Connect: Trains & trips

SNCF Connect: Trains & trips

Plan, book and manage all your short and long distance trips easily


Reviews
8.36%
2.09%
3.47%
10.80%
75.28%
★★
★★★
★★★★
★★★★★
39,332 rates
9,833 rates
16,342 rates
50,827 rates
354,266 rates
Comments
Nathalie C
Nathalie C
"I ordered tickets with starting point outside France and the app tells me to go to France to retrieve the tickets?! I`d like these tickets to be sent to me, but no one is answering on the chat. This is ridiculous."
Version: 20230306.1.0
mateau dertu
mateau dertu
"The menu is not clear at all, and it`s a big mess. For me, as a user, I really do not like this app"
Version: 20221212.2.0
David Bagot
David Bagot
"Nulissime. Des personnes sont payées pour améliorer le quotidien des clients. Parfois pour le rendre plus compliqué. SNCF - comment avez vous pu valider une telle appli ? La prochaine fois j`essaierai Trainline, leur appli ne peut être que bien meilleure."
Version: 20230103.3.0
Pat Mohl
Pat Mohl
"Impossible de finaliser l`achat d`un billet. Obligé de passer sur un ordinateur, ce qui est dommage pour une application. Lorsque je choisis mon billet, je valide mon panier, je choisis ma CB, confirme le paiement via ma banque, les deux applications (SNCF et banque) me confirme le paiement, et là c`est un bug éternel. Aucun billet, et aucun prélèvement"
Version: 20230116.2.0
Philip Richards
Philip Richards ★★★
"The format for searching for trains is just as bad as the desktop website. It needs to have start and end points plus date and time rather than going through each stage one at a time."
Version: 20221128.2.0
Sosoft
Sosoft
"App doesn`t work atm"
Version: 20230316.1.0
thierry fossemalle
thierry fossemalle ★★
"Looks nice , but one cannot just book or change a seat booking .."
Mladen Vojinovic
Mladen Vojinovic ★★★★★
"Great app for trains in France"
Version: 20221212.2.0
WaliD
WaliD
"Je serais le PO de cette app j`aurais honte. Jamais une app m`aura autant frustré. L`UX est tout autant une catastrophe que la gestion de la mémoire (profils passagers, cartes). Par dessus ça si on veut réserver en avance avec un carte avantage qui expire 1j avant le départ même si dans 4 mois, on ne peut tout simplement pas réserver."
Version: 20230213.2.0
Sébastien
Sébastien ★★★★
"Bonne appli. 1) Pas toujours très clair, mais ça va. 2) Avant un trajet, j`ai des notifications d`un train (préparation, départ, annonces, arrivée) que je ne prends pas. Le numéro est bon, mais le jour était dans le futur. 3) J`aimerais un pictogramme ou un texte affichant que le service Assistance PMR/PSH a été réservé sur un trajet."
Version: 20230116.2.0
Vladislav Mavrin
Vladislav Mavrin ★★
"Please make it possible to change the language of the app without changing the language of your phone. It is only possible to change if you change the language of your device. But if your default phone language is Russian or any other language different from French, Spanish or English, the app language will be French without any possibility to change. Not at all user friendly"
Version: 20221121.1.0
Miriel Serinde
Miriel Serinde
"Ma carte de réduction ne s`applique plus, réinstallation de l`application n`a rien changé. Heureusement qu`il est encore possible d`acheter le billet sur le site TER. Sinon application très lourde, peu intuitive, interface pas logique qui impose beaucoup trop d`action pour un simple choix de ticket."
Version: 20230320.0.0
Ophélie Lebrasseur
Ophélie Lebrasseur
"Pour une app qui devrait nous faciliter la vie, elle fait bien le contraire. Impossible de télécharger ma carte Avantage, le bot SNCF ne semble avoir qu`une seule solution a toutes mes questions (aller voir les FAQ), les aides ne nous donnent rien. Je ne vois pas en quoi cette app est un avantage, et je viens de la désinstaller."
Version: 20221205.2.0
Kevin O
Kevin O ★★
"I was going to rate it 3 stars, but I`m taking one away for the bot which leaves you helpless in case of a problem. Whatever you ask: ``why is my train not coming?``, ``where is platform PG?`` (which turned out to not be called ``PG`` on the signs), or even ``Can Ukraine win the war by next Tuesday?``, the answer is always ``Answers to this question can be found in our dedicated FAQ.`` with a link to the front page of the FAQ where you won`t find your answer (whether in French or English)..."
Version: 20221212.2.0
Paul Mercat
Paul Mercat
"L`application ne fonctionne plus du tout sur mon smartphone ! Et leur site internet pour acheter un billet de train est complètement beugué. La SNCF se surpasse pour faire toujours pire !"
Version: 20230213.2.0
Hugh mungus
Hugh mungus
"L`application est devenue extrêmement lente (redmi note 10) depuis la mise à jour"
Version: 20230220.2.0
Nicolas Bihl
Nicolas Bihl
"Une notification m`indiquant un retard de ter de 15 minutes m`est envoyée via l`application, sauf qu`il n`y avait aucun retard, je l`ai donc loupé. Ensuite le service client se décharge de toutes responsabilités. Propager des informations mensongères fait partie de leur standards."
Version: 20230116.2.0
Oumeima Probst Boujemaaoui
Oumeima Probst Boujemaaoui
"They sell first class tickets for trains that don`t have any first class wagon. And there`s no way of knowing until you board the train, by then it`s of course too late to cancel or get refunded, especially if you depend on a connection through France. Your only option then to resolve this is to go to a counter! So what`s the point of the app? Such a scam."
Version: 20230320.0.0
Joel Auerbach
Joel Auerbach ★★
"Omio is an alternative."
Version: 20230116.2.0
Mark
Mark
"L`application n`accepte plus ma carte TER Hauts de France alors qu`elle n`est pas périmée. Il la prend en compte mais refuse d`appliquer la réduction. Je suis obligé d`acheter des tickets au format papier maintenant!"
Version: 20230320.0.0
com.vsct.vsc.mobile.horaireetresa.android
Installs: 10,000,000+ (18,407,382 at 2024-05-17 03:55:54)
Version: 20240417.2.0
Category: Travel & Local
Pegi : Everyone
Publish Date : Jun 28, 2016
Update Date : 2024-05-15
Android Version : 5.0
Ad Supported : Yes
Available on
Get it on Google Play
VIDEO - SNCF Connect: Trains & trips
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DESCRIPTION
SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY
OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect!
SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app.

SNCF CONNECT, IT`S ALL ABOUT BENEFITS
Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z.
More options to choose from, for everyday travel as well as for special occasions.
Customised thanks to useful, specific information and real-time traffic alerts on your trips.
And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life!

1) Plan your trip:
- Search for your route to get from A to B, anywhere in France.
- Compare the different trips available to reach your destination and choose the right one for you.
- Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar).
- Save your favourite trips to save time.

2) Book your tickets and subscription plans:
- Buy all your train tickets, cards and subscription plans (including regional subscription plans).
- Use your ````My SNCF ID```` account to save your preferences, discount cards and SNCF loyalty cards on the app.
- Exchange or cancel your train ticket with ease.
- Pay quickly and securely.

3) Travel with peace of mind:
- Find your e-ticket and all the information on your trip.
- Check station departure and arrival times, traffic information and timetables for your trip in real time.
- Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays)
- Get notifications in case of disruptions on your trip.
- Access all your information in offline mode during your journey.

4) Do you need help?
SNCF Connect`s customer support is with you wherever you go thanks to:
- A smart chatbot and comprehensive online help to support you at all times
- French-based customer support staff available 7 days a week by email, phone, social networks...
... more than 8 out of 10 customers are happy with the help provided by our staff members!

SNCF CONNECT KEEPS ON IMPROVING FOR YOU
Soon, we will be adding new features to make your daily life easier:
- Booking alerts to find the right train ticket for you
- Price calendar to choose the best day to travel
- Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...)
- ... and new, greener transport solutions!

Download the SNCF Connect app now and start travelling!
RECENT CHANGES
- Are you taking the train soon? We take the initiative and offer you a quick itinerary to reach your departure station by public transportation.
- When your train is approaching the arrival station, we help you to reach your final destination.
- Do you have a connection between two stations? We provide you with the itinerary to follow by public transportation.
DATA SAFETY AND SECURITY
This app has access to

Calendar
· add or modify calendar events and send email to guests without owners` knowledge
· read calendar events plus confidential information

Camera
· take pictures and videos

Device ID & call information
· read phone status and identity

Location
· precise location (GPS and network-based)
· approximate location (network-based)

Microphone
· record audio

Other
· prevent device from sleeping
· control vibration
· run at startup
· pair with Bluetooth devices
· control Near Field Communication
· full network access
· view network connections

Phone
· read phone status and identity

Photos/Media/Files
· read the contents of your USB storage
· modify or delete the contents of your USB storage

Storage
· modify or delete the contents of your USB storage
· read the contents of your USB storage

Wi-Fi connection information
· view Wi-Fi connections

Security Practices

Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted

Data that may be shared with other companies or organizations

Financial info
Purchase history (Optional) : App functionality, Account management
User payment info (Optional) : App functionality

Personal info
Address (Optional) : App functionality
Email address (Optional) : App functionality, Advertising or marketing, Personalization, Account management
Name (Optional) : App functionality, Account management
Other info (Optional) : App functionality
Phone number (Optional) : App functionality

Data this app may collect

App activity
App interactions (Optional) : App functionality, Analytics
In-app search history (Optional) : App functionality

App info and performance
Crash logs (Optional) : App functionality, Analytics
Diagnostics (Optional) : App functionality, Analytics

Device or other IDs
Device or other IDs (Optional) : App functionality, Analytics

Financial info
Purchase history (Optional) : App functionality, Analytics, Advertising or marketing, Account management
User payment info (Optional) : App functionality, Fraud prevention, security, and compliance, Account management

Location
Approximate location (Optional) : App functionality, Analytics
Precise location (Optional) : App functionality, Analytics

Messages
Emails (Optional) : App functionality, Advertising or marketing, Account management
Other in-app messages (Optional) : App functionality, Advertising or marketing

Personal info
Address (Optional) : App functionality
Email address (Optional) : App functionality, Advertising or marketing, Fraud prevention, security, and compliance, Personalization, Account management
Name (Optional) : App functionality, Account management
Other info (Optional) : App functionality, Analytics, Advertising or marketing, Personalization
Phone number (Optional) : App functionality
User IDs (Optional) : App functionality, Analytics

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