SmarTrip

SmarTrip
SmarTrip

SmarTrip

SmarTrip® is the way to pay for Metro & other public transit in the DC area


Reviews
74.29%
2.84%
2.84%
1.97%
18.05%
★★
★★★
★★★★
★★★★★
679 rates
26 rates
26 rates
18 rates
165 rates
Comments
Gerald Cook (Rudoku2)
Gerald Cook (Rudoku2)
"It`d be nice if the app didn`t mess up whenever I try to add money to a card. I even tried to circumvent it a little by using the machines to put cash in, and it just ate the money and shut down. You can do better than this, I hope!"
Version: 2.0.131
James Tailer
James Tailer
"A circuitous, unusable mess. Instructions are horrible. The ``tap here to add to Google Pay`` button DOESN`T EXIST. And why the flying H do you need to use a fare gate or bus farebox to load your money to your card--WTAF????? Why??? What is the point of an app or online account if you have to go to a Metro station to make your own funds appear???? Deleted it and returned to using the plastic card. They need to start from scratch with a good UX engineer."
Version: 2.0.131
Jennevieve Schlemmer
Jennevieve Schlemmer
"Big fail. It was impossible to type info in. App kept auto filling with duplicate letters. This happened to my husband as well. Why do you need my name and address? I can wave my google pay from my phone in NYC easy peasy."
Version: 2.0.131
Tommy Zoppa
Tommy Zoppa
"App is trash. As systems moves to Google pay. WMATA is stuck with this garbage. I have had non-stop issues for a year with balance transfer, tapping in, and getting help from anyone. The app does not work and my customer service emails are returned once every 7 days with single questions like ``Is your phone up-to-date?`` What`s worse is every bus driver and station manager just shrugs it off and tells me to get a new card when I have a $20 balance they can see. Don`t get rid of your metro card."
Version: 2.0.131
Rick Emery
Rick Emery
"The app is broken. No machines at a week old station wouldn`t take credit cards to add value. Using Google Pay has never worked to add value to my card. I can`t use a credit card to add money in the app as it`s broken and I can`t change the expiration date in the app to add money. Thanks for leaving me stranded."
Version: 2.0.131
Garrett Davis
Garrett Davis
"Never am able to rely on using this app to properly interact with the metro service. Actually the worst experience I`ve had with any app. Consistently fails. Easier to buy a pass from the terminal."
Version: 2.0.131
Juan Marcia
Juan Marcia ★★★
"Not a terrible app. But they need to fix when displaying the amount on the cards. It`s always inaccurate. Makes it a pain to know what the actual amount of money I have on it when the app says one thing and the bus fare machines tell me differently."
Version: 2.0.129
David Fink
David Fink
"Put your card in Google Pay, but DO NOT install this app. Moving my smartrip card into the app, I hit multiple issues: 1. First use of the app, gate wouldn`t open. Subsequent taps said to see the station manager, who was absent. 2. Adding money has a 4-hour delay before it appears in your account. 3. Adding money only allows preset amounts, $4, $10, ... 4. Adding money charged my credit card, then I got an email the next morning saying it failed (no reason). Please do some basic app testing."
Version: 2.0.131
sohaib ahmed
sohaib ahmed
"App just hits me with endless loading screen"
Version: 2.0.129
Casey Wiener
Casey Wiener
"Takes 30 minutes to set up, better to just spend the $1 and get a physical card."
Felipe Avila
Felipe Avila
"The app doesn`t work. Terrible."
Version: 2.0.129
Brian Crothers
Brian Crothers
"Downloaded app. I have had a smart trip account for 3 years but cannot get the app to accept my log on info. Reinstalled, updated password and still no luck. I can get to the account on main web site but not app."
Version: 2.0.133
Rob Powell
Rob Powell
"Clunky app - when you get a new phone you have to have the existing smartrip card for the serial number? Really? Can`t you just sign-on?"
Version: 2.0.131
Kris Funn
Kris Funn
"Constantly double charges me and barely ever works."
Version: 2.0.131
No Name
No Name
"SmarTrip App keeps opening up on it`s own at random times. I hard close it and it will open on its own. I have uninstalled and installed again days later and still does the same thing. This is very stranger behavior for an app to be able to open itself. I think the Chinese have hacked it and it is stealing information."
Version: 2.0.131
Faith M.
Faith M.
"This app has a bug that causes the screen to flash and vibrate even when you`re not using the app at all. It very nearly caused me to ask for a replacement phone because I believed I had a hardware issue. Deleting the app solved my issue. Please fix. This is the most substantial and disruptive bug I have ever encountered."
Katherine Garcia-Larner
Katherine Garcia-Larner
"This app continues to crash or open on its own. It is annoying and a problem that it has not been corrected/fixed."
Version: 2.0.131
Matthew Brennan
Matthew Brennan
"I cannot add a credit card to the app. It refuses to scan a card (I lined up all the edges so they were sold green, but it did nothing except flicker). It also wont let me change the expiration date month. It keeps coming up woth the current month instead of what I entered."
Version: 2.0.131
Chris Kline
Chris Kline
"This is an error ridden disgusting pile of ``S`` app. Unusable. Dont waste your time downloading...you do not save money either."
Version: 2.0.131
David Lafontant
David Lafontant ★★★★★
"I bought a 3 day pass and it worked. Sometimes I had to scan multiple times (``Try Again``) prompt, but that was a minor slowdown. One way to make it better is to be more transparent about the 3 Day Pass. I thought it would have been a full 72 hours, so I was slightly inconvenienced on the last morning of my trip. But aside from that, I was pleased with my experience of getting the pass and navigating the city."
Version: 2.0.131
com.wmata.smartrip
Installs: 100,000+ (334,555 at 2024-03-26 13:06:04)
Version: 2.0.136
Category: Travel & Local
Pegi : Everyone
Publish Date : Jun 2, 2021
Update Date : 2023-12-14
Android Version : 9
Available on
Get it on Google Play
Publisher
VIDEO - SmarTrip
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Screenshots
 - Android App Screenshot  - Android App Screenshot  - Android App Screenshot  - Android App Screenshot  - Android App Screenshot
DESCRIPTION
This app is an OPTIONAL tool that allows you to manage your SmarTrip® card and account. This app can NOT be used to pay your transit or parking fares. You do NOT need to setup a SmarTrip account to use SmarTrip in Google Wallet.

Add SmarTrip to Google Wallet:

- Open Google Wallet, tap “+ Add to Wallet”, choose “Transit Pass”, then “SmarTrip”

- In less than a minute you’ll have a new SmarTrip card in your Google Wallet and be ready to tap to pay for rides or parking anywhere SmarTrip is accepted.

If you need to do account management, then:

- Install this optional SmarTrip app to register your card for account balance protection, check SmartBenefits, setup Auto-Reload, or buy money-saving unlimited transit passes.

Chat with us at WMATA.COM/CHAT or call 888-SMARTRIP (888-762-7874)
RECENT CHANGES
The latest version of this app contains bug fixes and performance improvements
DATA SAFETY AND SECURITY
This app has access to

Camera
· take pictures and videos

Device ID & call information
· read phone status and identity

Location
· approximate location (network-based)
· precise location (GPS and network-based)

Other
· control Near Field Communication
· control vibration
· run at startup
· view network connections
· prevent device from sleeping
· read Google service configuration
· full network access
· draw over other apps

Phone
· read phone status and identity

Photos/Media/Files
· read the contents of your USB storage
· modify or delete the contents of your USB storage

Storage
· modify or delete the contents of your USB storage
· read the contents of your USB storage

Wi-Fi connection information
· view Wi-Fi connections

Security Practices

Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted

Data this app may collect

App activity
App interactions (Optional) : App functionality, Analytics, Personalization

App info and performance
Crash logs (Optional) : App functionality, Analytics
Diagnostics (Optional) : App functionality, Analytics

Device or other IDs
Device or other IDs (Optional) : App functionality, Analytics, Fraud prevention, security, and compliance, Personalization

Financial info
Purchase history (Optional) : App functionality, Analytics, Personalization
User payment info (Optional) : App functionality, Analytics, Personalization

Personal info
Address (Optional) : App functionality, Analytics, Fraud prevention, security, and compliance, Personalization, Account management
Email address (Optional) : App functionality, Developer communications, Fraud prevention, security, and compliance, Personalization, Account management
Name (Optional) : App functionality, Developer communications, Personalization, Account management
Other info (Optional) : App functionality, Analytics, Fraud prevention, security, and compliance, Personalization, Account management
Phone number (Optional) : App functionality, Developer communications, Fraud prevention, security, and compliance, Personalization, Account management
User IDs (Optional) : App functionality, Analytics, Fraud prevention, security, and compliance, Personalization, Account management

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