Dexcom Follow

Dexcom Follow
Dexcom Follow

Dexcom Follow

Dexcom Follow - Monitor a Loved One’s Glucose Wherever You Are!


Reviews
32.63%
18.27%
13.16%
8.39%
27.55%
★★
★★★
★★★★
★★★★★
1,093 rates
612 rates
441 rates
281 rates
923 rates
Comments
JW
JW ★★
"Apped stopped working. I uninstalled and reinstalled to see if that would fix the issue but now it won`t even open. Not good when you`re trying to monitor a loved one."
Version: 4.5.0
David Rudolph
David Rudolph ★★
"I assume putting a lower rating might get a question answered. The overall experience is a little flaky. Sometimes the alarm goes off on my Pixel 6 Pro and sometimes, it just doesn`t bother to alert me. No idea why. Also, I`d like to know when the app will be available on the new Pixel Watch I have. Thank you."
Version: 4.5.0
Sarah M
Sarah M
"Does not work on s21 fe will download but won`t open"
Version: 4.5.0
K R
K R ★★
"WHY isn`t my follow app working today?! My baby has diabetes and I NEED to be able to see her numbers. Fix it now! 🤬 Usually this app is awesome but not since today."
Version: 4.5.0
Jacob McBride
Jacob McBride
"Sent myself an invite to follow so I can screenshot my BG (since the G6 app won`t allow it for some asinine reason). The email includes no link to accept the invitation, the follow app has received no invitation, and the follow app is basically worthless for setting up the connection. There are no options. What is the point of this?"
Version: 4.5.0
Jack
Jack ★★★★
"Good app. For someone who has rapid crashes and, at times rapid spikes; it would be beneficial to have low warnings set a few points higher."
Version: 4.5.0
Heather West
Heather West
"I installed this so I can remotely monitor my 5 year old while she is at school. This app was also installed for the school nurse to monitor my daughter remotely. So far, just in 1 day, I have had more ``no data`` than actual data. When I receive the ``no data`` message, I have to restart my phone to get it to follow again. I`m not sure if the problem lies with the G6 app or if it`s the Follow app, but the communication between the two apps, when they are working, lags. Please debug asap."
Version: 4.5.0
alisha cornell
alisha cornell ★★★
"We enjoy that we can see our sons numbers anytime! Besides having to frequently calibrate, the only downside and reason for 3 stars is that the alarm doesn`t sound when it goes off. Just vibration. It does go off in my ear when on the phone and makes it hard to hear the person on the line 🤔 which is odd. I`ve tried adjusting settings and it didn`t fix the issue. Hopefully the next update will fix this issue!!"
Version: 4.5.0
A. Greenplate
A. Greenplate
"It stop updating. It doesn`t warm me about my daughter`s lows"
Version: 4.5.0
Christian Pfister
Christian Pfister
"Nice to follow family members. Do NOT use ear buds with this app. It is causing deafness. App creator has refused to put in a feature to allow volume control of the notifications. Or any sound but what they want."
Version: 4.5.0
Carrol Martin
Carrol Martin
"ALL the Dexcom apps DO NOT work on newer phones. Why have any of the apps if they do not work??????????"
Version: 4.5.0
Kylee Lowry
Kylee Lowry ★★★
"After the update I`ve been receiving consistent no data on the follow app. My daughter`s phone alarms are set lower for emergencies and ours higher to alert us before she gets too low with time to react appropriately and with the ridiculous amount of no data I`ve had, i haven`t been notified. Idk what happened but it needs fixed!"
Version: 4.5.0
Courtney Ferguson
Courtney Ferguson ★★★
"It has trouble between Apple and Android. I`m following my roommate who has her dexcom connected through her iPhone and it works flawlessly to keep her updated and get results etc. Not so good on my Samsung."
Version: 4.5.0
Sarah Cooper
Sarah Cooper ★★★★
"We have been completely loyal and thankful customers since my now 17-year-old son was diagnosed at 12. Thes bugs and sensor fails were infrequent and your customer service department has 9 times out 10 been completely amazing (and they are dealing with (angry and scared mamas, lol). HOWEVER THE LATEST UPGRADE HAS US CONSIDERING ANOTHER OPTION! FIRST, WE HAD AN UPDATE NOTIFICATION, THEN WITH 10 MINTUTES WE HAD ALERTS THAT OUR TRANSMITTER AND SENSOR HAD FAILED!!!!! WITHIN 2 WKS 2 MORE!!!"
Version: 4.5.0
Shannon Cain
Shannon Cain
"Dexcom. Y`all had been good to work with until recently. An update you rolled out is now keeping me from getting more frequent alerts when my husband`s blood sugar goes below 70. The most frequent interval I`m allowed to have a repeat alarm is every 30 minutes. This is NOT frequent enough. Previously it allowed alerts to be set every 5 or 10 minutes. This literally saved my husband`s life in the past because he has middle of the night lows. Please change this back immediately!"
Version: 4.5.0
Barb Mes
Barb Mes ★★
"3 months ago... great... now most of time not alarming until urgent lows happen, all alarms are set right... but now not working correctly! Before could get hourly breakdown, now can`t!"
Version: 4.5.0
John Chiasson
John Chiasson ★★★
"Notification icon should mimic the senders app notification icon. Graph is useful but log entries would be helpful too. Portrait graph and landscape graph should have the same functionality"
Version: 4.5.0
Terence Grice
Terence Grice
"Horrible archaic tracking system for my wife`s health that SUCKS. For a half decade, it`s like they designed this app, and ran out of funding before they fixed the bugs. The interface is frustrating and alerts cannot be reasoned with. Sensors can`t be linked, numbers can`t be seen, and new phones/updates only make it worse. For the past few days, my wife`s phone says the link to the sensor is lost, but my phone tells me levels just fine. I wish they improved this, considering the importance."
Version: 4.5.0
Paige
Paige ★★★
"As of this last week, all of a sudden, my app crashes ALL THE TIME. Even if it`s just running in the background, it crashes. What`s up? Can we get an update? I use this to help keep my sister safe so I want it working!!"
Version: 4.5.0
Francisco Butera
Francisco Butera ★★★
"Some features this app needs that the full app has: Android Wear Support & Ability to set alert schedules"
Version: 4.5.0
com.dexcom.follow
Installs: 500,000+ (545,124 at 2024-03-08 10:22:10)
Version: 4.6.0
Category: Medical
Pegi : Everyone
Publish Date : Jun 1, 2015
Update Date : 2023-03-21
Android Version : 9
Available on
Get it on Google Play
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Screenshots
 - Android App Screenshot  - Android App Screenshot  - Android App Screenshot  - Android App Screenshot  - Android App Screenshot
DESCRIPTION
The Dexcom Follow app is part of the Dexcom SHARE® system.

Use this app if your loved one is sharing data from their Dexcom CGM app. The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app.

Dexcom Follow is the perfect companion to your loved one’s Dexcom CGM, connecting you to those nearest and dearest to you, even when they’re far away. Through secure wireless connections, Dexcom Follow allows you to view and follow the glucose levels, trends and data of your loved ones.

Whether you have a child who is in college, an elderly parent who lives in another state, or a spouse who is going on a business trip, Dexcom Follow is there to keep you connected and informed.

With Dexcom Follow, you can:
• Monitor your loved one’s glucose activity at school or across the country.
• Receive glucose information from up to 10 different Sharers – children, friends, or other loved ones.
• Respond quickly with the help of customizable glucose alerts and push notifications that can inform you when a Sharer’s glucose levels are outside the norm.

Customer Reviews

This app store should not be used as your first point of contact to resolve technical or customer services issues. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646.

Dexcom is required to follow up with customers regarding product-related complaints. If
Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint.
RECENT CHANGES
Performance enhancements and bug fixes.
DATA SAFETY AND SECURITY
This app has access to

Device ID & call information
· read phone status and identity

Other
· connect and disconnect from Wi-Fi
· full network access
· run at startup
· view network connections
· prevent device from sleeping

Phone
· read phone status and identity

Photos/Media/Files
· read the contents of your USB storage
· modify or delete the contents of your USB storage

Storage
· modify or delete the contents of your USB storage
· read the contents of your USB storage

Security Practices

Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted

Data this app may collect

App activity
App interactions (Optional) : App functionality, Analytics
Other user-generated content (Optional) : App functionality, Personalization, Account management

App info and performance
Crash logs (Optional) : App functionality, Analytics, Fraud prevention, security, and compliance
Diagnostics (Optional) : App functionality, Analytics, Fraud prevention, security, and compliance
Other app performance data (Optional) : App functionality, Analytics, Fraud prevention, security, and compliance

Device or other IDs
Device or other IDs (Optional) : App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account management

Health and fitness
Health info (Optional) : App functionality

Messages
Other in-app messages (Optional) : App functionality, Developer communications, Account management

Personal info
Email address (Optional) : App functionality, Developer communications, Fraud prevention, security, and compliance, Account management
Name (Optional) : App functionality, Fraud prevention, security, and compliance, Account management
User IDs (Optional) : App functionality, Analytics, Fraud prevention, security, and compliance, Account management

Photos and videos
Photos (Optional) : Personalization, Account management

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