Alonzo Brown
★
"The app is now very glitchy and problematic. It is slow to lock and unlock cars. It constantly kicks you out when you park and intend to come back to the vehicle. This costs you another $49 deposit. I planned twice to rent a car for the weekend, but the app interrupted those plans. Customer service cannot or will not help you to continue a weekend billing cycle, so they win financially. Now, they keep saying they are not receiving emails when I send receipts for gas reimbursement."
Version: 2.12.0
Mustafa Ateş
★★
"I am using their service almost for a year now and at least twice a week. In the beginning everything was fine and it seems like a good transportation alternative. BUT lately things turn ugly, they overcharge, they are charging for canceling the reservation, etc. I live in Portland,OR and we don`t have sales tax here but last couple of weeks they charge sales tax and they even don`t write it in the invoice when I asked for an explanation nothing happens. I smell something fishy."
Version: 2.7.2
nitara sontorini
★★
"Cant rent a car! I have called my bank twice to make sure there is a geen light on my card which it is and the app still refuses to take payment thru my card. I even tried to move money to my cashapp card and still no dice. So free2move you need to fix your app!"
Version: 2.13.0
Brandon DuVall
★
"The absolute worst pile of garbage I have ever used. Could not resume trip because car went offline. Stood next to the vehicle FOR AN HOUR AND A HALF trying to unlock it. Agent was ``sorry`` but could not establish a connection. Was told I would be contacted by an agent who could actually help. Guess what--never heard back. AVOID THIS THING LIKE THE PLAGUE."
Version: 2.10.1
GODZUKEY Official
★★★★★
"I really enjoyed it. Easy to setup, get going, and wrap up. if they offered a Wrangler I`d never use another car share app."
Version: 2.3.3
Brock Menough
★★★
"Haven`t had the chance to try out yet"
Version: 2.7.2
Aaron Theesfeld
★
"Outside the home zone and car won`t unlock. App just says ``something went wrong please try again`` I have stuff inside the vehicle and customer service just told me they would have someone call me back. All the while the meter ticks away. The app needs a functionality overhaul before I consider using the service again."
Version: 2.8.2
Alan B
★
"Took too many times to validate my license idk why, other ride sharing apps approve and clearly can see all my information within minutes. Few months later had one issue and the person I spoke to was completely rude.(don`t remember his name) Few months later after some time of not using it, I have to upload my license again, and yet again it`s not able to read it. After of a few failed attempts have decided to just use the other ride sharing apps instead of going through this hassle again"
Version: 2.3.3
James Veber
★★
"The app is pretty poor and the cars usually don`t have gas in them."
Version: 2.12.0
Brett Profitt
★
"The app will not verify my license. After a long wait, I spoke with customer service who said they are not able to contact Transunion to confirm my details, that they can`t be confirmed manually, and that there`s no way to move forward. I confirmed that my details and credit reports are accurate with Transunion, but still can`t create an account. Because of this, I`m not able to use the car sharing feature, which is the primary reason for this. Do not recommend."
Version: 2.5.2
MITCHELL Mariano
★
"They check your credit score and kinda racist i wouldnt recommend them at all the rejected my driver license because i diddnt look good i mean who does?!?! I have never in my life renting been rejected. I even have excellent driving record but no they said because i diddnt have a good trans union. Wth?!!??"
Version: 2.16.0
Irenka Goodman
★
"Unfortunately it does not seem to accept a standard UK drivers license. Both my husband and I attempted to upload ours and we were refused as apparently our drivers license wasn`t valid. I guess we will go back to hiring from hire car agencies. Waste of time if you have a british license."
Alex Radu
★
"The app is a mess. It works only sometimes, the rest of the time it give u errors and you can`t even open any car. In fact u cant really do anything in the app. Full of bugs! Dont relay on free2move if you have to arrive somewhere because you will definitely loose your time and patience! - It gives you error when you want to reserve a car. - Most of the time you can`t even start the trip, open the car or even close the car after you finished your trip!"
Version: 2.15.0
Dinc Berk
★
"Edit: app got worse. Credit Pass not being recognized, help center doesn`t say anything for days, then comes and gives a half solution. Probably won`t be using it anymore once i get my problem solved. When you want to re-use the car after a pause, it fails everytime and takes 5-6 minutes to open the car and everytime it gives me a little heart attack. Other than that all ok."
Version: 2.11.0
u
★★★
"When the app is working, it`s a great service. It`s easy to use and I can park the car virtually anywhere withing city limits. However, every other time I use the app now, I get an error when I try to rent a car. There`s no description on the error, but just a ``Retry`` at the bottom of the screen when I click on a vehicle. Any attempt to restart or reinstall the app has just logged me out and I can`t get back in my account for at least a week!! Please fix this issue"
Version: 2.6.0
Ryan Johnson
★★
"Been here 2 years. I`ve been double charged twice. The most recent time caused my bank account to go into the negative and I was charged an overdraft fee. This company will not make this right by issuing credits. They`ve said it will take a month for me to get my $ ?!?! The end trip button is too close to the resume/Park button. If you intend to keep the car for a day and this happens, you have to book it again at full price. I`m really frustrated with this company and their practices."
Version: 2.16.0
PDXSean
★★
"While convenient, the pricing is deliberately unclear and if used for any sort of lengthy trip will kick you in the butt at the end. Poor communication and hidden costs destroy what is otherwise an ok service."
Keith Stackhouse
★
"Abandoned cars chewing up parking spaces. And the are gas powered, how un-green, yuck. Also, your business is located in a park. Total bs. Go ahead and rent from these clowns and you`ll end up paying for a vehicle you don`t own. Read the fine print. You are responsible for everything."
Version: 2.8.2
Sakuraba
★
"After booking online a long duration rental I was informed that contrary to the contract the car cannot leave Spain and enter Portugal."
Version: 2.4.2
rashaun armster
★★★★★
"it a great convenience when you have one of your cars down the vehicle was clear and drove good will use again"
Version: 2.8.1