Headspace Care (Ginger)
Headspace Care (Ginger)
Mental health support — available through organizations + health plans
Reviews
31.02%
2.75%
4.91%
10.47%
50.85%
★
★★
★★★
★★★★
★★★★★
474 rates
42 rates
75 rates
160 rates
777 rates
Comments
Dona Brawner
★★★★★
"2023 and Still Living Better with GINGER...coaching, therapy and/ or physician! Virtual health treatment is increasing and at age 60 I am trying it! #ihatetechnology GOT AMERIHEALTH INSURANCE? DOWNLOAD GINGER APP FOR FAMILY!! HIGHLY RECOMMENDED!!"
Version: 5.32.1
"2023 and Still Living Better with GINGER...coaching, therapy and/ or physician! Virtual health treatment is increasing and at age 60 I am trying it! #ihatetechnology GOT AMERIHEALTH INSURANCE? DOWNLOAD GINGER APP FOR FAMILY!! HIGHLY RECOMMENDED!!"
Version: 5.32.1
Janey Ziegelgruber
★★★★★
"They are really good. They really help me with issues I`m having."
Version: 5.24.1
"They are really good. They really help me with issues I`m having."
Version: 5.24.1
Case Walker
★
"HORRIBLE - Do Not Use!!!! Unhelpful and unresponsive support. An app with no usable desktop option, not even a basic website. Terrible experience for me overall. Also, I am trying to switch therapists because my current therapist has no availability. Initially choosing a therapist took me to a catalog, but now I can only a) try to book a follow up appt, which breaks since my provider has no availability, or b) reach out to support for a new provider, but support only talks to me ONCE PER DAY."
Version: 5.29.1
"HORRIBLE - Do Not Use!!!! Unhelpful and unresponsive support. An app with no usable desktop option, not even a basic website. Terrible experience for me overall. Also, I am trying to switch therapists because my current therapist has no availability. Initially choosing a therapist took me to a catalog, but now I can only a) try to book a follow up appt, which breaks since my provider has no availability, or b) reach out to support for a new provider, but support only talks to me ONCE PER DAY."
Version: 5.29.1
Lisa Edwards
★★★★★
"Talking with my coach every week is moving me forward."
Version: 5.29.1
"Talking with my coach every week is moving me forward."
Version: 5.29.1
April Cee
★
"Update#3: app is buggy. Had an appointment scheduled and had no way to access it. If you accidentally access the chat function before your first appointment, the app will just lose your information and intake form therefore your appointment. Filled out intake form a second time to be told my insurance needs to approve it despite being referred by my insurance??? This is so obnoxious. Member support via app is unresponsive. I`m sticking to Lyra."
Version: 5.32.1
"Update#3: app is buggy. Had an appointment scheduled and had no way to access it. If you accidentally access the chat function before your first appointment, the app will just lose your information and intake form therefore your appointment. Filled out intake form a second time to be told my insurance needs to approve it despite being referred by my insurance??? This is so obnoxious. Member support via app is unresponsive. I`m sticking to Lyra."
Version: 5.32.1
Mel Ruiz
★★★★★
"I love my coach. The texting is a bit frustrating but that has tondo more with my insurance agreement with Ginger"
Version: 5.29.1
"I love my coach. The texting is a bit frustrating but that has tondo more with my insurance agreement with Ginger"
Version: 5.29.1
Shawanda Solomon
★★★★★
"My coach is insightful and helpful. Very understanding considering the reason I chose to have a coach in my life."
Version: 5.31.1
"My coach is insightful and helpful. Very understanding considering the reason I chose to have a coach in my life."
Version: 5.31.1
Travis Spencer
★★★★★
"Very good place to start a journey to feeling better and attaining personal growth. Everyone should give this a try."
Version: 5.32.0
"Very good place to start a journey to feeling better and attaining personal growth. Everyone should give this a try."
Version: 5.32.0
Jenn Scherer
★★★★★
"My coach, Jon, and the self-help references are amazing when I need a little boost or a helping hand up emotionally. There aren`t enough therapist in my area of the country, so having this resource has really brought positivity and support when I truly needed it."
Version: 5.29.1
"My coach, Jon, and the self-help references are amazing when I need a little boost or a helping hand up emotionally. There aren`t enough therapist in my area of the country, so having this resource has really brought positivity and support when I truly needed it."
Version: 5.29.1
Tabula Rasa
★
"I was referred to Ginger through my providers at Kaiser. This app doesn`t work. Like, basic button functions just... don`t operate. Despite being extremely computer/phone savvy, i literally couldn`t make an account because of how poorly this app functions. Buggy apps aren`t anything new, but when you partner with Kaiser to treat people who need real help, there is no excuse for how terribly this app functions. To those who have been referred here by a doctor, ask for a real therapist instead."
"I was referred to Ginger through my providers at Kaiser. This app doesn`t work. Like, basic button functions just... don`t operate. Despite being extremely computer/phone savvy, i literally couldn`t make an account because of how poorly this app functions. Buggy apps aren`t anything new, but when you partner with Kaiser to treat people who need real help, there is no excuse for how terribly this app functions. To those who have been referred here by a doctor, ask for a real therapist instead."
Mary Wiley
★★★★★
"The coaches are great at reflection techniques!"
Version: 5.29.1
"The coaches are great at reflection techniques!"
Version: 5.29.1
Ella Ofori
★★
"Ginger failed to connect me with a therapist or to help me find a therapist outside of your app. My experience overall with Ginger has been disappointing and underwhelming. I don`t understand why my insurance company paid Ginger so much money for minimal engagement through coaching. At best, I got asynchronous texting, with 3-7 minutes btw responses. For the cost, I could have paid for therapy out of pocket for a month. And as a psychotherapist, I can`t encourage Ginger for any of my clients."
Version: 5.27.0
"Ginger failed to connect me with a therapist or to help me find a therapist outside of your app. My experience overall with Ginger has been disappointing and underwhelming. I don`t understand why my insurance company paid Ginger so much money for minimal engagement through coaching. At best, I got asynchronous texting, with 3-7 minutes btw responses. For the cost, I could have paid for therapy out of pocket for a month. And as a psychotherapist, I can`t encourage Ginger for any of my clients."
Version: 5.27.0
biplab mahapatra
★
"Not much options, not enough doctor and therapist. Not having good experience in coach chat service"
Version: 5.28.0
"Not much options, not enough doctor and therapist. Not having good experience in coach chat service"
Version: 5.28.0
RaNae Noble
★★★★★
"My experience has been exceptional!! Has got me through a rough time with help, support and activities that have gotten me back on a good path!"
Version: 5.28.0
"My experience has been exceptional!! Has got me through a rough time with help, support and activities that have gotten me back on a good path!"
Version: 5.28.0
Rachel Rogers (Lynn Ro)
★
"Very comforting know i have a team that cares right in my hand<<
"Very comforting know i have a team that cares right in my hand<<
Caroline Rhoads
★★
"The app will not stay connected to the internet"
Version: 5.20.1
"The app will not stay connected to the internet"
Version: 5.20.1
Ginny Condon
★
"you have to text to talk to someone. Because it`s an app, and can`t be installed on your computer you can`t even type. How can you have a connection with a coach via text?"
Version: 5.32.0
"you have to text to talk to someone. Because it`s an app, and can`t be installed on your computer you can`t even type. How can you have a connection with a coach via text?"
Version: 5.32.0
Veronica Azrael
★
"I had one therapy session and after confessing I attempted suicide they called the cops on me, twice, and removed me from the app that day with no support network"
"I had one therapy session and after confessing I attempted suicide they called the cops on me, twice, and removed me from the app that day with no support network"
Alisha Best
★★★★★
"Just what I needed. Therapeutic and freeing"
Version: 5.26.0
"Just what I needed. Therapeutic and freeing"
Version: 5.26.0
Michelle Carroll
★★★★★
"Working with my Ginger coach has already made significant positive impact and it`s only been a couple of session so far. Look forward to my next appt which is always scheduled as we wrap up"
Version: 5.33.0
"Working with my Ginger coach has already made significant positive impact and it`s only been a couple of session so far. Look forward to my next appt which is always scheduled as we wrap up"
Version: 5.33.0
com.ginger
Installs: 100,000+
(209,169 at
2024-04-28 04:56:01)
Version: 6.1.5
Category: Health & Fitness
Pegi : Everyone
Publish Date : Apr 19, 2012
Update Date : 2024-04-10
Android Version : 6.0
Version: 6.1.5
Category: Health & Fitness
Pegi : Everyone
Publish Date : Apr 19, 2012
Update Date : 2024-04-10
Android Version : 6.0
Available on
Publisher
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Screenshots
DESCRIPTION
Ginger is now Headspace Care
Headspace Care offers confidential mental health support with live, text-based coaching, video-based therapy and psychiatry, and a library of skill-building resources — all from the privacy of your smartphone.
Our coaching model
Coaches provide support through real-time, text-based conversations in the app, so you can easily and privately chat with a coach anytime, anywhere. Coaches are available 24/7 for immediate in-the-moment care and via regularly scheduled sessions. We know texting isn’t easy for everyone, which is why we also offer a speech-to-text option. Coaches also help you get the right level of care and can direct you to a Headspace Care therapist or psychiatrist if you need extra support.
About our mental health coaches
Headspace Care coaches are trained professionals with an advanced degree and/or coaching certification. Headspace Care coaches have at least two years of professional work experience and undergo an additional 100+ hours of specialized training every year. Coaches are full-time employees of Headspace Care, and yes — they’re real people.
Therapy and psychiatry
When more support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, with evening and weekend hours. If you feel therapy and psychiatry may be helpful, please reach out to a coach.
Guided resources
Our in-app library of skill-building resources includes activities, podcasts, videos, articles, and more. New recommendations are suggested based on your needs and can help you with a range of topics, such as anxiety, stress, relationships, and career challenges.
Available in Spanish
Headspace Care is available in Spanish for individuals who are age 18 and older and have access through their employer or organization. Headspace Care in Spanish will be available soon for all health plan members.
Confidential and secure
Conversations between you and your care team are confidential. Headspace Care is HIPAA and EU GDPR compliant and HITRUST CSF certified.
What does it cost?
Select employers and organizations offer Headspace Care, including unlimited mental health coaching, at no cost to their employees, members, and their dependents. Depending on your employer or organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance. Depending on your health plan, the cost for accessing therapy and psychiatry services through Headspace Care may vary depending on your specific benefit plan. Please contact your benefits administrator for more information.
Get started
If you have access through your employer, download the app and tap “My Organization,” and follow the steps. If you have access through your health plan, you may have received an email from Headspace Care with a unique code. Simply download the app, tap “Enter an Access Code,” then enter the code from the Headspace Care email and follow the steps.
Headspace Care offers confidential mental health support with live, text-based coaching, video-based therapy and psychiatry, and a library of skill-building resources — all from the privacy of your smartphone.
Our coaching model
Coaches provide support through real-time, text-based conversations in the app, so you can easily and privately chat with a coach anytime, anywhere. Coaches are available 24/7 for immediate in-the-moment care and via regularly scheduled sessions. We know texting isn’t easy for everyone, which is why we also offer a speech-to-text option. Coaches also help you get the right level of care and can direct you to a Headspace Care therapist or psychiatrist if you need extra support.
About our mental health coaches
Headspace Care coaches are trained professionals with an advanced degree and/or coaching certification. Headspace Care coaches have at least two years of professional work experience and undergo an additional 100+ hours of specialized training every year. Coaches are full-time employees of Headspace Care, and yes — they’re real people.
Therapy and psychiatry
When more support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, with evening and weekend hours. If you feel therapy and psychiatry may be helpful, please reach out to a coach.
Guided resources
Our in-app library of skill-building resources includes activities, podcasts, videos, articles, and more. New recommendations are suggested based on your needs and can help you with a range of topics, such as anxiety, stress, relationships, and career challenges.
Available in Spanish
Headspace Care is available in Spanish for individuals who are age 18 and older and have access through their employer or organization. Headspace Care in Spanish will be available soon for all health plan members.
Confidential and secure
Conversations between you and your care team are confidential. Headspace Care is HIPAA and EU GDPR compliant and HITRUST CSF certified.
What does it cost?
Select employers and organizations offer Headspace Care, including unlimited mental health coaching, at no cost to their employees, members, and their dependents. Depending on your employer or organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance. Depending on your health plan, the cost for accessing therapy and psychiatry services through Headspace Care may vary depending on your specific benefit plan. Please contact your benefits administrator for more information.
Get started
If you have access through your employer, download the app and tap “My Organization,” and follow the steps. If you have access through your health plan, you may have received an email from Headspace Care with a unique code. Simply download the app, tap “Enter an Access Code,” then enter the code from the Headspace Care email and follow the steps.
RECENT CHANGES
We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care.
The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most.
The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most.
DATA SAFETY AND SECURITY
This app has access to
Calendar
· add or modify calendar events and send email to guests without owners` knowledge· read calendar events plus confidential information
Camera
· take pictures and videosDevice ID & call information
· read phone status and identityLocation
· approximate location (network-based)· precise location (GPS and network-based)
Microphone
· record audioOther
· reorder running apps· change your audio settings
· draw over other apps
· view network connections
· prevent device from sleeping
· full network access
· access Bluetooth settings
· send sticky broadcast
· pair with Bluetooth devices
Phone
· directly call phone numbers· read phone status and identity
Photos/Media/Files
· read the contents of your USB storage· modify or delete the contents of your USB storage
Storage
· read the contents of your USB storage· modify or delete the contents of your USB storage
Wi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
App activity
App interactions (Optional) : App functionality, AnalyticsApp info and performance
Crash logs (Optional) : AnalyticsDevice or other IDs
Device or other IDs (Optional) : AnalyticsPersonal info
User IDs (Optional) : App functionality, Analytics, Account managementData this app may collect
App activity
App interactions (Optional) : App functionality, Analytics, PersonalizationIn-app search history (Optional) : Analytics
Other user-generated content (Optional) : App functionality, Analytics, Personalization
App info and performance
Crash logs (Optional) : AnalyticsDevice or other IDs
Device or other IDs (Optional) : App functionality, Analytics, Fraud prevention, security, and complianceFinancial info
User payment info (Optional) : App functionality, Account managementHealth and fitness
Health info (Optional) : Account managementPersonal info
Address (Optional) : Account managementEmail address (Optional) : App functionality, Developer communications, Fraud prevention, security, and compliance, Account management
Name (Optional) : App functionality, Analytics, Account management
Other info (Optional) : Account management
Phone number (Optional) : Account management
Race and ethnicity (Optional) : Account management
User IDs (Optional) : App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Personalization, Account management
Photos and videos
Photos (Optional) : Account management
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