HP Support Assistant
HP Support Assistant
The single location for all your HP devices` support needs.
Reviews
23.00%
4.93%
6.98%
8.92%
56.15%
★
★★
★★★
★★★★
★★★★★
415 rates
89 rates
126 rates
161 rates
1,013 rates
Comments
Jan K
★
"Horrible service. Our ink ran out because they didn`t keep track on their end. Said we would get some in 3 days. Now 4th day no ink. And we paid for this service. No email they sent to let me know they were sent. No way to call or text to see if they sent them. FRUSTRATING"
Version: 2.2.0
"Horrible service. Our ink ran out because they didn`t keep track on their end. Said we would get some in 3 days. Now 4th day no ink. And we paid for this service. No email they sent to let me know they were sent. No way to call or text to see if they sent them. FRUSTRATING"
Version: 2.2.0
heng rang
★★★★★
"HP repair my HP Desktop"
Version: 2.1.0
"HP repair my HP Desktop"
Version: 2.1.0
Steven Jass
★
"I am having problems getting into your app. I am having problems installing this printer on my 2 laptop`s. 1 being a Lenovo and the other a Apple macbook."
Version: 2.2.0
"I am having problems getting into your app. I am having problems installing this printer on my 2 laptop`s. 1 being a Lenovo and the other a Apple macbook."
Version: 2.2.0
Linda Carroll
★★★★
"My printer is a 6978 and is not in the list to print from this phone . Is this"
Version: 2.1.0
"My printer is a 6978 and is not in the list to print from this phone . Is this"
Version: 2.1.0
Stephon Fitzgerald
★★★★★
"Good customer support"
Version: 2.2.0
"Good customer support"
Version: 2.2.0
Vivian Moniz
★
"Hopeless Printer and Aaps"
"Hopeless Printer and Aaps"
Juana Smith
★★★★★
"It was extremly easy to use and my problem was resolved quickly"
"It was extremly easy to use and my problem was resolved quickly"
Samuel P
★
"The HP Support Assistant app is there to help customers register their product and find solutions to the problems. My HP Pavilion Laptop needs to be replaced with HP Brand Battery, mouse touch doesn`t work, backlit key is defunct and Wi-Fi does not work, the Warranty has expired and I want new spares to make the experience as brand new. However, their technical support team is always busy. HP could lose its market share when they are offering a pathetic service experience to loyal customers."
Version: 2.1.0
"The HP Support Assistant app is there to help customers register their product and find solutions to the problems. My HP Pavilion Laptop needs to be replaced with HP Brand Battery, mouse touch doesn`t work, backlit key is defunct and Wi-Fi does not work, the Warranty has expired and I want new spares to make the experience as brand new. However, their technical support team is always busy. HP could lose its market share when they are offering a pathetic service experience to loyal customers."
Version: 2.1.0
Newton Skill
★
"Very poor 💩 No coustomer support I hate HP laptop"
"Very poor 💩 No coustomer support I hate HP laptop"
Bob Madson
★★★★
"I just got it im trying it out"
Version: 2.2.0
"I just got it im trying it out"
Version: 2.2.0
Ved Bhavsar
★
"Service experience very bed,hp team` work poor"
"Service experience very bed,hp team` work poor"
Glen Williams sr.
★★★★★
"Awesome customer service thanks! 😊"
Version: 1.0.6
"Awesome customer service thanks! 😊"
Version: 1.0.6
Wanda Martin
★
"The words HP and support should never be used in the same sentence considering you never get any type of support whatsoever for HB"
Version: 2.1.0
"The words HP and support should never be used in the same sentence considering you never get any type of support whatsoever for HB"
Version: 2.1.0
Samuel Storicks
★
"This app does NOT work. I am not able to print from my phone or my laptop even though I have followed all the steps to the letter. HP printers and their app is junk. And HP does not allow you to contact a REAL customer support person to talk to."
"This app does NOT work. I am not able to print from my phone or my laptop even though I have followed all the steps to the letter. HP printers and their app is junk. And HP does not allow you to contact a REAL customer support person to talk to."
Podgee
★
"NO privacy with your data"
"NO privacy with your data"
Grace OBrien
★
"I currently have an active case (probably closed now). I previously had a Watts app chat with an older case and only realised you have a new app. Well, I`ve tried to log in, and no matter which browser I try to use, it won`t let me open my account. What would you recommend to solve the issue I have without the app?"
Version: 2.2.0
"I currently have an active case (probably closed now). I previously had a Watts app chat with an older case and only realised you have a new app. Well, I`ve tried to log in, and no matter which browser I try to use, it won`t let me open my account. What would you recommend to solve the issue I have without the app?"
Version: 2.2.0
Sharon Knapp
★
"I have had an HP desk jet 2652 printer for years and I have not yet been able to get it to print and I have received no help whatsoever from HP."
Version: 2.2.0
"I have had an HP desk jet 2652 printer for years and I have not yet been able to get it to print and I have received no help whatsoever from HP."
Version: 2.2.0
John Angwin (john from HP)
★
"App socks I`m trying to help some one instead it only adds my printer"
Version: 1.0.6
"App socks I`m trying to help some one instead it only adds my printer"
Version: 1.0.6
Johnny Starks
★
"App doesn`t appear to work"
Version: 2.2.0
"App doesn`t appear to work"
Version: 2.2.0
Scott Mcleskey
★★★
"Having problems with browser would appreciate if HP can send information to me about preferred browser associated with mobile linked devices and mobile phones tablets & printer`s"
Version: 2.2.0
"Having problems with browser would appreciate if HP can send information to me about preferred browser associated with mobile linked devices and mobile phones tablets & printer`s"
Version: 2.2.0
com.hp.HPSupportAssistant
Installs: 500,000+
(761,961 at
2024-04-27 11:51:59)
Version: 2.2.0
Category: Tools
Pegi : Everyone
Publish Date : Jun 25, 2019
Update Date : 2022-08-08
Android Version : 5.1
Version: 2.2.0
Category: Tools
Pegi : Everyone
Publish Date : Jun 25, 2019
Update Date : 2022-08-08
Android Version : 5.1
Available on
Publisher
HP Inc.
Attn: HP Inc. App Store Manager
16399 West Bernardo Dr.
MS 65-220
San Diego, CA 92127
https://developers.hp.com
TransformFieldService@hp.com
Privacy Policy
Attn: HP Inc. App Store Manager
16399 West Bernardo Dr.
MS 65-220
San Diego, CA 92127
https://developers.hp.com
TransformFieldService@hp.com
Privacy Policy
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Screenshots
DESCRIPTION
Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers.
Key Features:
• Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues.
• When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*.
• Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs.
• Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app.
* Available in selected countries
* Not recommended for tablets
Key Features:
• Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues.
• When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*.
• Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs.
• Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app.
* Available in selected countries
* Not recommended for tablets
RECENT CHANGES
Feature updates and bug fixes
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosLocation
· approximate location (network-based)· precise location (GPS and network-based)
Microphone
· record audioOther
· control vibration· prevent device from sleeping
· Google Play license check
· full network access
· run at startup
· view network connections
Photos/Media/Files
· modify or delete the contents of your USB storage· read the contents of your USB storage
Storage
· read the contents of your USB storage· modify or delete the contents of your USB storage
Wi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data isn’t encrypted
· Your data isn’t transferred over a secure connection
Data can’t be deleted
· The developer doesn’t provide a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
Location
Approximate location (Optional) : AnalyticsData this app may collect
App activity
App interactions (Optional) : AnalyticsInstalled apps (Optional) : App functionality
Device or other IDs
Device or other IDs (Optional) : App functionalityLocation
Approximate location (Optional) : AnalyticsPrecise location (Optional) : App functionality
Messages
Other in-app messages (Optional) : AnalyticsPersonal info
Email address (Optional) : App functionalityName (Optional) : App functionality
Phone number (Optional) : App functionality
User IDs (Optional) : App functionality
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