HTC Help
HTC Help
Helpful tips, troubleshooting tools and diagnostic tools for your HTC phone.
Reviews
35.43%
3.38%
7.43%
11.43%
42.33%
★
★★
★★★
★★★★
★★★★★
2,924 rates
279 rates
613 rates
943 rates
3,493 rates
Comments
A Google user
★★★★
"Performs as expected. So far so good"
Version: 1.1.828291
"Performs as expected. So far so good"
Version: 1.1.828291
A Google user
★★★
"I hope use this app more"
"I hope use this app more"
A Google user
★★★★★
"Wonderful update! Now it`s even BETTER than the last time"
Version: 9.00.950462
"Wonderful update! Now it`s even BETTER than the last time"
Version: 9.00.950462
A Google user
★★
"My phone is htc one m9,but in this app shows details of htc 10!!!"
Version: 9.00.950462
"My phone is htc one m9,but in this app shows details of htc 10!!!"
Version: 9.00.950462
A Google user
★
"in Android7 when set the font size to largest, the hardware diagnostics hang and not respond..!!"
"in Android7 when set the font size to largest, the hardware diagnostics hang and not respond..!!"
A Google user
★
"In the contacts app, my contacts are continuously disappearing, my favorite contacts aren`t saved to the top of the page. I have to consistently keep adding my contacts back, when they should be saved to begin with!! So annoying!!"
Version: 8.00.744996
"In the contacts app, my contacts are continuously disappearing, my favorite contacts aren`t saved to the top of the page. I have to consistently keep adding my contacts back, when they should be saved to begin with!! So annoying!!"
Version: 8.00.744996
A Google user
★★★
"My HTC desire 626S not works on reliance 3g network what can I do???"
"My HTC desire 626S not works on reliance 3g network what can I do???"
A Google user
★
"I just got an unlocked HTC U11 which claims on HTC website that has no bloat ware. However, the phone came with full of bloat ware apps. I can`t remove any of them. I`ve an HTC fan and have had all HTC phone model in the pass. I submitted a support inquiry a week ago but no response. It takes forever to get google map to start guidance. Phone signal is a lot weaker than previous models. This phone is on its way back to HTC before the 30 days guaranty. HTC, you have just lost a loyal customer."
"I just got an unlocked HTC U11 which claims on HTC website that has no bloat ware. However, the phone came with full of bloat ware apps. I can`t remove any of them. I`ve an HTC fan and have had all HTC phone model in the pass. I submitted a support inquiry a week ago but no response. It takes forever to get google map to start guidance. Phone signal is a lot weaker than previous models. This phone is on its way back to HTC before the 30 days guaranty. HTC, you have just lost a loyal customer."
A Google user
★★★★★
"Love it and it is not good"
"Love it and it is not good"
A Google user
★
"Ever since I opened this for the first time nothing on my phone works! Also the amount of storage your required apps take up is bs"
"Ever since I opened this for the first time nothing on my phone works! Also the amount of storage your required apps take up is bs"
A Google user
★★★★
"My hardware diagnostics page just freezes and locks up my phone. Is this normal on android 7.0 on HTC 10?"
"My hardware diagnostics page just freezes and locks up my phone. Is this normal on android 7.0 on HTC 10?"
A Google user
★
"You force stop it and disable it but yet it still comes back"
Version: 7.10.574963
"You force stop it and disable it but yet it still comes back"
Version: 7.10.574963
A Google user
★
"Seriously HTC, do you even read your customers` complaints? When you`re competing with Apple, Samsung, and LG, you`d think you guys would try to KEEP customers, not lose them."
"Seriously HTC, do you even read your customers` complaints? When you`re competing with Apple, Samsung, and LG, you`d think you guys would try to KEEP customers, not lose them."
A Google user
★
"I don`t want my account public"
"I don`t want my account public"
A Google user
★★★
"I haven`t used it"
"I haven`t used it"
A Google user
★
"Dear htc please fix this problem i am facing using this new 4g relience jio connection in india. I m not able to use my htc apps for calling and text messages. I had to download all the relience jio apps in order to use there 4g network which really sucks. And i have to keep on the mobile data for making calls. Please comeup with some thing and make me use my phone as it is. I love my htc and dont wanna buy any other silly phone so please! Thank you!"
Version: 8.00.744996
"Dear htc please fix this problem i am facing using this new 4g relience jio connection in india. I m not able to use my htc apps for calling and text messages. I had to download all the relience jio apps in order to use there 4g network which really sucks. And i have to keep on the mobile data for making calls. Please comeup with some thing and make me use my phone as it is. I love my htc and dont wanna buy any other silly phone so please! Thank you!"
Version: 8.00.744996
A Google user
★
"Heloo sir/madam i need ur help im using htc u ultra this mobile have no spell checker can u do something about spell checker"
Version: 9.00.950462
"Heloo sir/madam i need ur help im using htc u ultra this mobile have no spell checker can u do something about spell checker"
Version: 9.00.950462
A Google user
★
"The updates are horrible!!!!!"
"The updates are horrible!!!!!"
A Google user
★
"garbage waste of time but we stuck with this stupid garbage to take up more space"
"garbage waste of time but we stuck with this stupid garbage to take up more space"
A Google user
★
"Terrible, it cannot be uninstalled."
"Terrible, it cannot be uninstalled."
com.htc.guide
Installs: 50,000,000+
(57,026,702 at
2024-03-08 15:32:16)
Version: 10.00.1094168
Category: Books & Reference
Pegi : Everyone
Publish Date : Mar 25, 2014
Update Date : 2019-09-09
Android Version : 8.0
Version: 10.00.1094168
Category: Books & Reference
Pegi : Everyone
Publish Date : Mar 25, 2014
Update Date : 2019-09-09
Android Version : 8.0
Available on
Publisher
HTC Corporation
88 Section 3, Zhongxing Road, Xindian District, New Taipei City 231, Taiwan
http://htc.com
htc.play.op@gmail.com
Privacy Policy
88 Section 3, Zhongxing Road, Xindian District, New Taipei City 231, Taiwan
http://htc.com
htc.play.op@gmail.com
Privacy Policy
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Screenshots
DESCRIPTION
Learn how to use your phone and make sure it’s fully function with HTC Help’s wide range of handy tools. Explore our video tutorials, how-tos and FAQs to get information about everything your phone can do and find quick answers to common questions. Most minor issues with your phone can be fixed by the built-in troubleshooting tools.
Still need customer service? Just tap Contact Us in the drawer to chat with a representative, call for technical support or locate the nearest HTC-authorized service technician. Save time by using HTC Help’s diagnostic tools in advance to see what might be wrong.
HTC, the HTC logo and other HTC product and service names referenced in the Application are the trademarks or registered trademarks of HTC Corporation in the United States and other countries. Any other company names, product names, service names and logos referenced in connection with the Application may be the trademarks of their respective owners.
Still need customer service? Just tap Contact Us in the drawer to chat with a representative, call for technical support or locate the nearest HTC-authorized service technician. Save time by using HTC Help’s diagnostic tools in advance to see what might be wrong.
HTC, the HTC logo and other HTC product and service names referenced in the Application are the trademarks or registered trademarks of HTC Corporation in the United States and other countries. Any other company names, product names, service names and logos referenced in connection with the Application may be the trademarks of their respective owners.
DATA SAFETY AND SECURITY
This app has access to
Contacts
· find accounts on the device· read your contacts
Device ID & call information
· read phone status and identityIdentity
· find accounts on the deviceLocation
· precise location (GPS and network-based)Microphone
· record audioOther
· read sync settings· pair with Bluetooth devices
· toggle sync on and off
· view network connections
· access Bluetooth settings
· full network access
· run at startup
· read battery statistics
· control vibration
Phone
· read phone status and identityPhotos/Media/Files
· read the contents of your USB storage· modify or delete the contents of your USB storage
Storage
· modify or delete the contents of your USB storage· read the contents of your USB storage
Wi-Fi connection information
· view Wi-Fi connections
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