Miles Bartlett
★
"Cant set sound on new version...Useless. . Also, can`t set any sound when phone in silent mode. Does not inform which /where batteries are low. Just fix the sofware , or, Update your software dude... Tried to reinstall..still no sound. This really is a useless app...so sorry I have use it. Will speak to my alarm man, and see if I can use something else. Everything was fine till Hypp did the upgrade, which was a downgrade catastrophe...1 star because I can`t give Zero star."
Version: 4.1.4
J M
★
"New version sucks. NOT improved user inteface. Changed rating from a previous 5 to 1 now. Previous practical readible fonts changed to artististic fonts and layouts that`s small and difficult to read. Alarm went off in middle of the night and could suddenly not see which one of my 50 zones gave an alarm. Nothing under notifications / events. Cannot find it. Very dangerous when you need to get info from the app in a panic. Will try to install the previous perfectly working version."
Version: 4.1.2
Aven Faro
★
"Cant rename zones on the app, please fix it"
Version: 4.1.1
Michael Boorman
★
"This new version released in December 2022 is shocking. Visually appealing and that`s all, basic functions like bypassing zones or even checking if your alarm is armed don`t work. I am yet to be able to bypass a zone in my alarm as the app thinks the alarm is already on despite every where saying jt isn`t, then when the alarm is on it takes multiple refreshes for it to figure that out even If it`s done through the app. This new app has simply lost all reliability in this upgrade."
Version: 4.1.4
Ross Warne
★★
"The notification sounds do not work. Alarm was activated by intruder, but app did not sound the alarm on my phone. Trying to change under app settings, does not work. Pls assist."
Version: 4.1.4
Yousuf Patel
★★
"not getting notifications on the new update. all notification settings are on."
Version: 4.1.0
Danie Nel
★
"This app is not always responsive and cancels activation and deactivation of zones at random at times. Old version never did this. Frustrating and not reliable at times"
Version: 4.1.4
Bishal Maharajh
★★★
"New interface looks great but the hassle I am having is master user cannot arm, disarm and bypass as it says the code is incorrect. I have always uses the same 6 digit code on my old app and when I enter it in the new app it says the code must be 4 digits only. App is working from my wife`s and daughters phone, just not mine. I do however, get all the notifications when they arm or disarm, etc."
Version: 4.1.2
Praveen Gosai
★
"Not responding to dis alarm"
Version: 4.1.2
Neill Venter
★
"App needs a lot of work. Many bugs. When arming the tab slides close continuously. Quite frustrating especially when trying to disarm a blaring alarm... 26/10/2022 - extremely slow response from HYYP. It takes between 8 to 10 minutes for the HYYP to respond with arm notifications, even after resetting HYYP, IDS X64 (24V) and wifi (500mbs fibre). I`m fed up with the endless issues with IDS alarm system and IDS HYYP. I strongly advise anyone to rather opt for a Paradox system."
Version: 3.8.6
Alta Swanepoel
★★★
"Difficult to use. Home page should have buttons for arming, stay arm and bypass zone. This would be much easier than having to search for functions."
Version: 3.8.6
Danie Van Rensburg
★★★
"It work fine on my phone but my wife`s phone make no sound only received the message, and all sound is on. Her phone also don not keep her code as every time she want to activate the alarm she must put code in and the 2 dods on and ok it do not save it! Please help she got a samsung A20 and all apps make sounds but not this app! In other words the app do not save settings, save do not work!"
Version: 4.1.1
Johan Loock
★★
"Weekly reports appear but can`t be opened anymore. Have not checked other functions."
Version: 4.1.4
Werner Pelser
★★★★
"Good app. Thanks guy`s. Realy straight forward and easy to use. Love it. But what I would realy like to see......If the alarm trigers I need the notification sound to keep going untill I stop it my self, or at least the option to let it sounds for longer. for now the alarm sounds only for a second and if I dont hear it I must wait til it trigers again and in an area with background noise I miss my alarms. Even the vibration is just a short burst and done. Thanks guys."
Version: 4.1.4
Riaan Smit
★★★★★
"I had some issues after the new app was rolled out. It took some time to resolve, but I am a happy customer again. Thanks Frank for the personal attention. The app has given me the ability to remotely control my security system."
Cornelia Carolina Vermeulen
★
"It don`t show whether the alarm are on or off."
Version: 3.8.6
Cheryl Mulder-Verbruggen
★
"The new version should not have been released until it was properly functional. It has gone from being a reallyconvenient tool to a useless and time wasting app... with no support (internet or otherwise) being available."
Version: 4.1.1
Michele Cowdrey
★★★★
"Having connecting issues, is your system down? Our wifi is fine"
Version: 3.8.6
Gavin Adams PhD
★
"Endless problems with no feedback"
Version: 4.1.4
vimal tuckooriah
★★
"Hello..my ids hyyp module is not connecting to the internet. The app throws out an error message saying the panel seems to be offline. The hyyp unit is connected with a network cable to the fibre network. Internet connection is active and stable. Update 14 january 2022. I still have not received a response from the developer. My ticket has not been answered via email. Im still sitting without connectivity of my alarm system to the app. The IDS hyyp module is less than 12 months."
Version: 3.8.6