HelpDesk Viewer

Name: HelpDesk Viewer
Availability: InStock
Rating: 4.9 (9 reviews)
Author: IDrive Inc

HelpDesk Viewer

Connect to the customer’s devices on-demand with HelpDesk by RemotePC.

Reviews

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11.11%

88.89%

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★★★★★

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8 rates

com.idrive.helpdesk.viewer

Installs: 1,000+ (1,363 at 2024-03-08 10:31:55)
Version: 1.0.5
Category: Productivity
Pegi : Everyone
Publish Date : Oct 31, 2022
Update Date : 2023-11-15
Android Version : 7.0

Available on

Publisher

IDrive Inc
IDrive Inc.
*IDrive Division,
26115, Mureau Road, Suite A,
Calabasas, CA 91302.
Tel: 1-866-748-0555 ext 2
Fax: 1-818-878-9208
https://www.remotepc.com/helpdesk/
support@remotepc.com
Privacy Policy

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VIDEO - HelpDesk Viewer

Screenshots

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DESCRIPTION

Connect to the customer’s mobile devices or computers on-demand with HelpDesk by RemotePC.

Features
* Connect from Android to iOS or vice versa. You can also connect to a
customer`s mobile via the web viewer app.
* Manage customer queries, access logs, etc., all in one place for efficient
client requirement management.
* Chat with customers via text during the session for better understanding of
the issues.
* The remote support is developed using TLS v 1.2/AES 256-bit encryption,
so rest assured, the connection is highly secure.

RECENT CHANGES

1.Enhanced remote session performance.
2. Bug fixes..

DATA SAFETY AND SECURITY

This app has access to

Device ID & call information

· read phone status and identity

Other

· run at startup
· full network access
· prevent device from sleeping
· view network connections

Phone

· read phone status and identity

Photos/Media/Files

· read the contents of your USB storage
· modify or delete the contents of your USB storage

Storage

· modify or delete the contents of your USB storage
· read the contents of your USB storage

Wi-Fi connection information

· view Wi-Fi connections

Security Practices

Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted

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