LiveChat - Customer service
LiveChat - Customer service
Connect with customers on the go. Assist, support, and sell via live chat.
Reviews
38.59%
10.47%
8.75%
1.72%
40.47%
★
★★
★★★
★★★★
★★★★★
247 rates
67 rates
56 rates
11 rates
259 rates
Comments
W W
★★
"Visitors only appear if I manually refresh ...and even then I get no notifications ..always notify mobile is enabled"
Version: 1.7.1
"Visitors only appear if I manually refresh ...and even then I get no notifications ..always notify mobile is enabled"
Version: 1.7.1
Alex Brunner
★
"Always freezes up on me while typing a response when chatting or writing a ticket. Not an issue on my iOS devices, but never has worked properly on Android."
Version: 2.17.2
"Always freezes up on me while typing a response when chatting or writing a ticket. Not an issue on my iOS devices, but never has worked properly on Android."
Version: 2.17.2
Sonny S.
★
"New version is trash. Please bring back the old version or make it accessible."
Version: 2.7.7
"New version is trash. Please bring back the old version or make it accessible."
Version: 2.7.7
Johnson Eze
★★★★★
"This app is the best, please I want to upgrade my account before the free trial ends, I would really appreciate if you guys can use Google pay payment method because I don`t have a PayPal account and my card doesn`t make dollar payments."
Version: 2.17.2
"This app is the best, please I want to upgrade my account before the free trial ends, I would really appreciate if you guys can use Google pay payment method because I don`t have a PayPal account and my card doesn`t make dollar payments."
Version: 2.17.2
Hilda juni
★★★
"Hi there, why I can`t open livechat in my phone? I have installed and loged in through the phone already in my old phone but when I changed my phone and used it I can`t login it says `no matching activity`. Please help"
Version: 2.17.2
"Hi there, why I can`t open livechat in my phone? I have installed and loged in through the phone already in my old phone but when I changed my phone and used it I can`t login it says `no matching activity`. Please help"
Version: 2.17.2
Risky Risky
★
"incoming new chat has no notification sound and not showing on notification bar... please make fix it"
Version: 2.0.3
"incoming new chat has no notification sound and not showing on notification bar... please make fix it"
Version: 2.0.3
Badr Bell
★
"Please, do not subscribe, they will not refund and also they are too expensive than other chat software and their customers services are lazy and there is not helpful answer."
Version: 2.17.2
"Please, do not subscribe, they will not refund and also they are too expensive than other chat software and their customers services are lazy and there is not helpful answer."
Version: 2.17.2
Hemalatha Kadivella
★★★★★
"Performance of app got improved compared to full version"
Version: 1.7.1
"Performance of app got improved compared to full version"
Version: 1.7.1
surjit kaur
★★★★
"very helpful and systematic app"
Version: 2.3.8
"very helpful and systematic app"
Version: 2.3.8
Samuel Bisson
★
"Stuck on 3 slides with marketing message about how the new app is better. If I click ``continue with live chat``, I get back to the slides. Can`t get into the app. Edit: Still doesn`t work after trying workaround from livechat. I`m stuck in a login loop."
Version: 1.17.11
"Stuck on 3 slides with marketing message about how the new app is better. If I click ``continue with live chat``, I get back to the slides. Can`t get into the app. Edit: Still doesn`t work after trying workaround from livechat. I`m stuck in a login loop."
Version: 1.17.11
Vihaan Jadav
★
"such a pathetic app"
"such a pathetic app"
Hari Om Nallampalli
★
"Give the Live chat link. Because customer easily reach with us"
Version: 2.3.8
"Give the Live chat link. Because customer easily reach with us"
Version: 2.3.8
Anil Das
★★★★★
"AAA BOSS NETWORK"
"AAA BOSS NETWORK"
Nichol Jackson (Nikkie)
★
"Notifications do not come through and their support have no explanation or assistance. I have created multiple tickets and no follow up or answers. This is not fully operational. I have done all troubleshooting and nothing helps. It`s very frustrating!"
Version: 2.8.5
"Notifications do not come through and their support have no explanation or assistance. I have created multiple tickets and no follow up or answers. This is not fully operational. I have done all troubleshooting and nothing helps. It`s very frustrating!"
Version: 2.8.5
Our Royal Gabe
★
"Sends me chat notification and then I`m logged out, then told my app is outdated. Amateurs."
Version: 2.7.7
"Sends me chat notification and then I`m logged out, then told my app is outdated. Amateurs."
Version: 2.7.7
umar ibrahim
★
"Please whenever I clicked on ``continue with live chat`` I got an error message ``No matching activity`` please what`s the problem???"
Version: 2.17.2
"Please whenever I clicked on ``continue with live chat`` I got an error message ``No matching activity`` please what`s the problem???"
Version: 2.17.2
Amound Hayes
★
"No notification it`s useless"
Version: 2.16.2
"No notification it`s useless"
Version: 2.16.2
Reuben Brandt Martin
★★★★
"I am offline. My subscription needed to be updated. What am i going to do? Thanks"
Version: 2.7.7
"I am offline. My subscription needed to be updated. What am i going to do? Thanks"
Version: 2.7.7
Luigi Mondelli
★
"There is no way to distinguish an alert from someone visiting the website to when someone is requesting a chat."
Version: 1.16.10
"There is no way to distinguish an alert from someone visiting the website to when someone is requesting a chat."
Version: 1.16.10
Shawn Daudi
★
"There are no notification sounds even though I`ve checked the options. It`s worse that they only come through sometimes and not others. What happened to livechat lite? It actually worked."
Version: 2.12.2
"There are no notification sounds even though I`ve checked the options. It`s worse that they only come through sometimes and not others. What happened to livechat lite? It actually worked."
Version: 2.12.2
com.livechatinc.android
Installs: 100,000+
(236,224 at
2024-03-09 11:19:42)
Version: 2.26.1
Category: Productivity
Pegi : Everyone
Publish Date : May 8, 2020
Update Date : 2024-02-22
Android Version : 5.0
Version: 2.26.1
Category: Productivity
Pegi : Everyone
Publish Date : May 8, 2020
Update Date : 2024-02-22
Android Version : 5.0
Available on
Publisher
LiveChat, Inc.
101 Arch Street
8th Floor
Boston, MA 02110
United States of America
https://livechat.com/
support@livechatinc.com
Privacy Policy
101 Arch Street
8th Floor
Boston, MA 02110
United States of America
https://livechat.com/
support@livechatinc.com
Privacy Policy
Other Apps from LiveChat, Inc.
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DESCRIPTION
LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times.
Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.
30,000+ companies around the world can’t be wrong!
Powerful customer service software close at hand:
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles
And more!
_________
Install LiveChat to:
1. Solve customer problems in a flash
Instant answers in real-time. Fast for your team, fast for the customer.
See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.
2. Support smarter, not harder
Make the most of automation.
Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.
3. Solve tickets anytime, anywhere
Manage complex cases inside your Android app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.
4. Close more sales
Collect and qualify leads without a hitch and boost your sales opportunities.
Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.
5. Cut costs
Increasing headcount is not the answer.
Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.
_________
Visit our website www.livechat.com to learn how you can scale your business with LiveChat.
Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.
Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.
30,000+ companies around the world can’t be wrong!
Powerful customer service software close at hand:
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles
And more!
_________
Install LiveChat to:
1. Solve customer problems in a flash
Instant answers in real-time. Fast for your team, fast for the customer.
See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.
2. Support smarter, not harder
Make the most of automation.
Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.
3. Solve tickets anytime, anywhere
Manage complex cases inside your Android app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.
4. Close more sales
Collect and qualify leads without a hitch and boost your sales opportunities.
Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.
5. Cut costs
Increasing headcount is not the answer.
Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.
_________
Visit our website www.livechat.com to learn how you can scale your business with LiveChat.
Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.
RECENT CHANGES
What's new:
- Technical improvements
- Technical improvements
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosDevice ID & call information
· read phone status and identityMicrophone
· record audioOther
· control vibration· change your audio settings
· full network access
· read Google service configuration
· view network connections
· run at startup
· change network connectivity
· modify system settings
· install shortcuts
· prevent device from sleeping
· draw over other apps
Phone
· read phone status and identityPhotos/Media/Files
· modify or delete the contents of your USB storage· read the contents of your USB storage
Storage
· modify or delete the contents of your USB storage· read the contents of your USB storage
Wi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data this app may collect
App activity
App interactions (Optional) : AnalyticsOther user-generated content (Optional) : App functionality, Analytics
App info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Audio
Other audio files (Optional) : App functionalityDevice or other IDs
Device or other IDs (Optional) : App functionality, AnalyticsFiles and docs
Files and docs (Optional) : App functionalityMessages
Other in-app messages (Optional) : App functionalityPersonal info
Email address (Optional) : App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account managementName (Optional) : App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account management
User IDs (Optional) : App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account management
Photos and videos
Photos (Optional) : App functionalityVideos (Optional) : App functionality
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