Dynamics 365 Remote Assist

Dynamics 365 Remote Assist
Dynamics 365 Remote Assist

Dynamics 365 Remote Assist

Microsoft Dynamics 365 Remote Assist


Reviews
16.13%
1.84%
1.84%
7.83%
72.35%
★★
★★★
★★★★
★★★★★
35 rates
4 rates
4 rates
17 rates
157 rates
Comments
J Cad78
J Cad78
"Running on Android. Buttons are unresponsive most of the time. Was only able to login after multiple close and relaunch. I do have a teams account."
Version: 2020.10.03
MinecraftLoving 13
MinecraftLoving 13
"You have some Crazy Candian Big person problems your swearing and say ``This Damn App May Be Impossible``"
Alex Metslov
Alex Metslov
"Couldn`t get through the login screen. To login, need to have teams app. After installing teams app, still doesn`t recognise it. Opens web page, offering to install teams app. And so on ."
Version: 2020.10.03
Gen Bluestacks
Gen Bluestacks
"After much fooling around and setting up accounts you are required to give your phone number. Thanks, but no thanks."
Version: 2021.8.4
Akt Rekless
Akt Rekless ★★★★
"Don`t know what it does yet"
Version: 2022.4.27
A Google user
A Google user ★★★★
"I would give 5 stars but it is only availible on android phones. we are interested in using this but it needs to be made availible with iPhones and tablets (android/ios). Teams integration is great for businesses that use the Microsoft suite!"
Version: 2019.04.10
A Google user
A Google user
"Not a great experience to initially get it set up (requires Teams account). Login is wierd in that Microsoft Authenticator pops up, you select the account you want to use, but then it asks again for username and password to be entered. After log in, I was then presented with an error message of ``Encountered an Error`` - HttpRequestException: 404 (Not Found) on the Contacts screen. Nothing further happens. Have sent feedback with log."
Version: 2019.03.28
A Google user
A Google user ★★
"Hangs on the contacts screen here. So cannot use the application."
Version: 2019.06.18
Rithy ROYCE (ROYCE)
Rithy ROYCE (ROYCE) ★★★★★
"Good developers. Thanks"
Raiden Stiegel
Raiden Stiegel ★★★★★
"Unable to start 30-day free trial because it requires work microsoft account. I would like to try with a personal Microsoft account that is not joined to an azure AD. (Demo without work account)"
Version: 2021.6.1
Lance Taylor
Lance Taylor
"Like others below, could not login."
Version: 2021.2.25
Gabriel Mahan
Gabriel Mahan ★★★★★
"N is so much better than the last one. 😙"
A Google user
A Google user ★★★★★
"amazing productivity utility"
Version: 2019.03.28
Vladimir Makarov
Vladimir Makarov
"Interesting idea, I wanted to try this for work but could not get past the login screen. I press the account selection but nothing happens. Doesn`t seem like this app has been tested well."
Austin Elliott
Austin Elliott
"Landscape no longer works, and the app scaling appears way too large. Basically useless until this is fixed."
Version: 2022.6.29
com.microsoft.ramobile
Installs: 50,000+ (54,073 at 2024-04-15 02:12:21)
Version: 2024.04.08
Category: Productivity
Pegi : Everyone
Publish Date : Mar 29, 2019
Update Date : 2024-04-10
Android Version : 7.0
Available on
Get it on Google Play
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VIDEO - Dynamics 365 Remote Assist
Screenshots
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DESCRIPTION
Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing travel time and cost. Technicians and remote collaborators can add mixed reality annotations to provide instructions in context. Technicians can also capture and visualize images and videos of their organization’s assets and store them in Common Data Service.

Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Additionally, both technicians and remote collaborators may need a free or paid version of Microsoft Teams. Additional hardware and license requirements vary for available features and content. After this trial period, the technician will need a paid Remote Assist license, which comes with Microsoft Teams and capacity for Common Data Service.

Features*
• One-to-one and group video calling
• Supports Microsoft Teams Meetings
• Add mixed reality annotations in space
• Capture and annotate images and videos of assets and store them in Common Data Service
• Annotate on a 2D image capture of the space during a call
• Send and receive messages, in-call snapshots, and files through the text chat
• Capture session history through call recordings
• Integration with Microsoft Dynamics 365 Field Service
• Ability to link call history, in-call snapshots, and files shared during a Remote Assist mobile call to an associated Field Service work order
• Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app
• Availability on mobile devices without augmented reality (AR) support
• Included on the Microsoft Intune approved client app list

*Commercial features of this app require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription for work. If you’re not sure about your company’s subscription or the services you have access to, visit http://aka.ms/GetRemoteAssist to get connected with a Dynamics solution expert or contact your IT department.

By downloading Remote Assist, you agree to the license (see aka.ms/RemoteAssistSoftwareLicense) and privacy terms (see aka.ms/privacy). For support or feedback, email us at d365rafb@microsoft.com.
RECENT CHANGES
• Bug fixes and stability improvements
DATA SAFETY AND SECURITY
This app has access to

Camera
· take pictures and videos

Contacts
· find accounts on the device

Identity
· find accounts on the device
· add or remove accounts

Location
· precise location (GPS and network-based)

Microphone
· record audio

Other
· pair with Bluetooth devices
· prevent device from sleeping
· use accounts on the device
· change your audio settings
· view network connections
· full network access

Photos/Media/Files
· read the contents of your USB storage
· modify or delete the contents of your USB storage

Storage
· modify or delete the contents of your USB storage
· read the contents of your USB storage

Wi-Fi connection information
· view Wi-Fi connections

Security Practices

Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted

Data that may be shared with other companies or organizations

Location
Approximate location (Optional) : Analytics

Data this app may collect

App activity
App interactions (Optional) : Analytics

App info and performance
Crash logs (Optional) : Analytics
Diagnostics (Optional) : Analytics
Other app performance data (Optional) : Analytics

Device or other IDs
Device or other IDs (Optional) : Analytics

Personal info
User IDs (Optional) : Analytics

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