Student Support
Student Support
Formerly My SSP
Reviews
51.88%
2.50%
0.00%
5.00%
40.63%
★
★★
★★★
★★★★
★★★★★
83 rates
4 rates
0 rates
8 rates
65 rates
Comments
M D
★
"The app isn`t all its cracked up to be. It is NOT meant for online counseling (as you are provided a 30 min `counselling` session, that can be done via chat or phone, once every 24-hour period.) Moreover the online counselors receive different training than in-person ones -- which may explain why conversations feel scripted, impersonal, and cold. Overall, the purpose of the app is to set you up with an ongoing counselor, for whom you have book an appointment with."
Version: 5.4.1
"The app isn`t all its cracked up to be. It is NOT meant for online counseling (as you are provided a 30 min `counselling` session, that can be done via chat or phone, once every 24-hour period.) Moreover the online counselors receive different training than in-person ones -- which may explain why conversations feel scripted, impersonal, and cold. Overall, the purpose of the app is to set you up with an ongoing counselor, for whom you have book an appointment with."
Version: 5.4.1
Erin DeVeber
★
"Nice in theory. It`s available through my university but the fitness portion requires another app that only works on apple products and chrome books, so as a windows/android user I`m sol. Also I can`t connect to anyone w/ the ``24/7`` chat and call features. Kinda bummed my tuition paid for this instead of services we can actually use."
Version: 7.0.2
"Nice in theory. It`s available through my university but the fitness portion requires another app that only works on apple products and chrome books, so as a windows/android user I`m sol. Also I can`t connect to anyone w/ the ``24/7`` chat and call features. Kinda bummed my tuition paid for this instead of services we can actually use."
Version: 7.0.2
A Google user
★★
"I cant actually chat with anyone because it wont let me finish my personal details. Theres no way to scroll the page so i cant fill out the rest of the questions."
Version: 2.0.18
"I cant actually chat with anyone because it wont let me finish my personal details. Theres no way to scroll the page so i cant fill out the rest of the questions."
Version: 2.0.18
A Google user
★★★★★
"Really good and professional"
"Really good and professional"
A Google user
★★★
"After I explained what I wanted to discuss via chat, I got connected to a counselor. After they introduced themselves, I tried to type a message and send it. Unfortunately, the send button stopped working, so it appeared as if I was typing non-stop. I had to log out of the chat, but I really wanted to speak with the counselor. Please fix your send button so this doesn`t happen to anyone else."
Version: 2.0.25
"After I explained what I wanted to discuss via chat, I got connected to a counselor. After they introduced themselves, I tried to type a message and send it. Unfortunately, the send button stopped working, so it appeared as if I was typing non-stop. I had to log out of the chat, but I really wanted to speak with the counselor. Please fix your send button so this doesn`t happen to anyone else."
Version: 2.0.25
A Google user
★★★★★
"Great resources to go through. My advisor understood me and provided some good tips. I would like to see more articles"
Version: 2.0.14
"Great resources to go through. My advisor understood me and provided some good tips. I would like to see more articles"
Version: 2.0.14
Annie Steep
★
"Despite multiple attempts, I never spoke with a counsellor. One rep ended the chat nearly immediately, then called even though I had SPECIFICALLY said I could not accept calls due to my living situation, only to tell me to wait an hour if I wanted to speak to a counsellor. Overall : terrible, unhelpful ``24/7`` service that is only actually available, at any time of day, if you have the ability to press ``pause`` on your mental health crisis until it is convenient for them to deal with it."
Version: 5.3.0
"Despite multiple attempts, I never spoke with a counsellor. One rep ended the chat nearly immediately, then called even though I had SPECIFICALLY said I could not accept calls due to my living situation, only to tell me to wait an hour if I wanted to speak to a counsellor. Overall : terrible, unhelpful ``24/7`` service that is only actually available, at any time of day, if you have the ability to press ``pause`` on your mental health crisis until it is convenient for them to deal with it."
Version: 5.3.0
Salmiah Ibrahim Afandi Hjh Salmiah Ibrahim Afandi
★
"Cannot open My SSP"
Version: 4.0.0
"Cannot open My SSP"
Version: 4.0.0
Akash Brahmbhatt
★★★★★
"24*7assistance in native language, platform to dump doubts, troubles and served with solutions. Onchat facility, phone facility, visit nearest center facility."
Version: 6.0.1
"24*7assistance in native language, platform to dump doubts, troubles and served with solutions. Onchat facility, phone facility, visit nearest center facility."
Version: 6.0.1
Acadia Costigan
★★★★
"Great app, I wish there were shorter waiting times though"
Version: 3.0.0
"Great app, I wish there were shorter waiting times though"
Version: 3.0.0
A Google user
★
"Absolutely awful. I tried the chat option and they were so slow to respond and after few minutes the so called professional ends the chat on me because I reached out at a an inconvenient time (which was 1pm!) To an app that claims to be available 24/7. So disappointing"
Version: 2.0.8
"Absolutely awful. I tried the chat option and they were so slow to respond and after few minutes the so called professional ends the chat on me because I reached out at a an inconvenient time (which was 1pm!) To an app that claims to be available 24/7. So disappointing"
Version: 2.0.8
Jesse Petal
★
"incredibly unhelpful. i left the chat feeling much worse that i entered it. for my stress and feelings of wanting to escape my situation i was offered a ``that sucks 💔 no one should have to go through that`` and a youtube search link to binaural beats. i continue to be stressed and am now angry on top. i was offered no real advise on any of my issues and the chat was even ended early on me for reasons unknown to myself. i will not be using this again and i reccommended that you dont either."
Version: 6.0.1
"incredibly unhelpful. i left the chat feeling much worse that i entered it. for my stress and feelings of wanting to escape my situation i was offered a ``that sucks 💔 no one should have to go through that`` and a youtube search link to binaural beats. i continue to be stressed and am now angry on top. i was offered no real advise on any of my issues and the chat was even ended early on me for reasons unknown to myself. i will not be using this again and i reccommended that you dont either."
Version: 6.0.1
Fern Moreno
★★★★★
"(WIP) Used it once so far, and a solid 9/10 (I`ll round up for the stars)! Solid support when I needed it most, or in other word, after midnight on a school night with an 8 am 🙌"
Version: 9.0.0
"(WIP) Used it once so far, and a solid 9/10 (I`ll round up for the stars)! Solid support when I needed it most, or in other word, after midnight on a school night with an 8 am 🙌"
Version: 9.0.0
Liz Griggs
★
"Not experts in mental health care. Will hang up on you if they don`t know what to say."
Version: 9.12.0
"Not experts in mental health care. Will hang up on you if they don`t know what to say."
Version: 9.12.0
A Google user
★
"won`t let me put my school in, keeps telling me service unavailable"
Version: 2.0.14
"won`t let me put my school in, keeps telling me service unavailable"
Version: 2.0.14
A Google user
★
"Counselors are not understanding. make you feel worse than you did prior to taking with them. Go speak to someone in person. The app is a waste of school funding"
Version: 2.0.21
"Counselors are not understanding. make you feel worse than you did prior to taking with them. Go speak to someone in person. The app is a waste of school funding"
Version: 2.0.21
Gary Clark
★★★★
"Another resource if needed"
Version: 5.6.0
"Another resource if needed"
Version: 5.6.0
A Google user
★
"This is my fourth time trying to talk to a ``counsellor`` on this app. 3/4 if those times that I managed to actually connect to one, they didn`t respond after the first, ``hello how can I help you?``. Each time I wait no less than 30 minutes for a single response that doesn`t come. 3 other times I`ve been told I`d be contacted when someone was available (during a time where things were too busy) but to recieve no notifications or anything despite being explicitly told that I would be called."
Version: 2.0.9
"This is my fourth time trying to talk to a ``counsellor`` on this app. 3/4 if those times that I managed to actually connect to one, they didn`t respond after the first, ``hello how can I help you?``. Each time I wait no less than 30 minutes for a single response that doesn`t come. 3 other times I`ve been told I`d be contacted when someone was available (during a time where things were too busy) but to recieve no notifications or anything despite being explicitly told that I would be called."
Version: 2.0.9
MAITRI MODI
★★★★★
"Best counselling ever. Thank you and love you all."
Version: 5.0.0
"Best counselling ever. Thank you and love you all."
Version: 5.0.0
A Google user
★★★★★
"Mrs or miss swee is awsome professional. She must be given promotion. 👋👌"
Version: 2.0.25
"Mrs or miss swee is awsome professional. She must be given promotion. 👋👌"
Version: 2.0.25
com.onetapsolutions.morneau.myissp
Installs: 50,000+
(74,871 at
2024-05-15 06:08:45)
Version: 10.3.5
Category: Health & Fitness
Pegi : Everyone
Publish Date : May 27, 2016
Update Date : 2024-04-05
Android Version : 5.1
Version: 10.3.5
Category: Health & Fitness
Pegi : Everyone
Publish Date : May 27, 2016
Update Date : 2024-04-05
Android Version : 5.1
Available on
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DESCRIPTION
Created by clinical and cultural experts, the Student Support app (formerly My SSP) helps students succeed by providing access to the TELUS Health’s Student Support Program (Student Support). Students can access the program anytime, from anywhere, to connect with multilingual clinicians. Our team is experienced in working with students from diverse backgrounds, who understand the challenges that students face.
RECENT CHANGES
Formerly My SSP by LifeWorks, we are now Student Support. Changes include: Bug fixes and rebranding improvements.
DATA SAFETY AND SECURITY
This app has access to
Other
· full network access· view network connections
· prevent device from sleeping
· control vibration
· run at startup
Security Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
Data can’t be deleted
· The developer doesn’t provide a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
App activity
App interactions (Optional) : AnalyticsApp info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Location
Approximate location (Optional) : AnalyticsData this app may collect
Personal info
Name (Optional) : App functionality, AnalyticsOther info (Optional) : App functionality, Analytics
Phone number (Optional) : App functionality, Analytics
Sexual orientation (Optional) : App functionality, Analytics
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