OnTech Smart Support
OnTech Smart Support
Unlimited support for all of your smart home devices, including tech support
Reviews
28.21%
5.13%
7.69%
5.13%
53.85%
★
★★
★★★
★★★★
★★★★★
11 rates
2 rates
3 rates
2 rates
21 rates
Comments
Phyllis Wiggins (Buddy`s Mama)
★★
"Wonderful on site tech; lousy phone support"
"Wonderful on site tech; lousy phone support"
Jessika Rumer
★
"Well it would be ok if people wouldnt use my name and account hacking my phone and take what gets delivered to 427 myers st as well as po box 165 popular 224 norton way"
Version: 3.114.0
"Well it would be ok if people wouldnt use my name and account hacking my phone and take what gets delivered to 427 myers st as well as po box 165 popular 224 norton way"
Version: 3.114.0
Jessika Rumer
★★★
"Need to know if they work I haven`t received anything"
Version: 3.108.0
"Need to know if they work I haven`t received anything"
Version: 3.108.0
Al Espen
★
"User/Pass works on web, not on app. Can`t use app until you get this fixed."
Version: 3.216.0
"User/Pass works on web, not on app. Can`t use app until you get this fixed."
Version: 3.216.0
MICHELLE H
★
"Support is useless."
Version: 3.111.0
"Support is useless."
Version: 3.111.0
Michael Bruce
★
"Literally can`t even get into the app. I`ve tried many times and I know that my information is correct. Completely useless"
Version: 3.8.0
"Literally can`t even get into the app. I`ve tried many times and I know that my information is correct. Completely useless"
Version: 3.8.0
Derek DeHart
★
"Can`t log into the app to get support. I ended up having to call Google to get support, and through the process found out the device OnTech installed is faulty. Despite that they sold and installed a faulty product, they won`t send out a service technician for almost two weeks. Abysmal customer support."
Version: 3.211.0
"Can`t log into the app to get support. I ended up having to call Google to get support, and through the process found out the device OnTech installed is faulty. Despite that they sold and installed a faulty product, they won`t send out a service technician for almost two weeks. Abysmal customer support."
Version: 3.211.0
Linda Burns
★★★
"Seems to use too much space"
"Seems to use too much space"
Blake Hayman
★
"Can`t log into app even though my credentials are correct and I am able to log in from my workstation. Fix this defect!"
Version: 3.14.0
"Can`t log into app even though my credentials are correct and I am able to log in from my workstation. Fix this defect!"
Version: 3.14.0
Holly Snoop&Fuzzy
★
"Nope.Not Today But I tried. When a Supervisor spends part of the 3 hour Nonversation on the he phone, finally deciding that the Glitch in the system can be resolved by her Supervisor in 48 hours ``But You can schedule Install Date now by paying $99``. I`ve already paid $199. for the Service Plan; Including 1st Install Service is Free. ``You`ll be reimbursed.`` The glitch in system: ``You should have set an Install Date when you paid``. How? I ordered the product simultaneously w/Service Plan."
"Nope.Not Today But I tried. When a Supervisor spends part of the 3 hour Nonversation on the he phone, finally deciding that the Glitch in the system can be resolved by her Supervisor in 48 hours ``But You can schedule Install Date now by paying $99``. I`ve already paid $199. for the Service Plan; Including 1st Install Service is Free. ``You`ll be reimbursed.`` The glitch in system: ``You should have set an Install Date when you paid``. How? I ordered the product simultaneously w/Service Plan."
7
★
"Signing in with working web credentials in either iOS or Android apps does not work"
Version: 3.117.0
"Signing in with working web credentials in either iOS or Android apps does not work"
Version: 3.117.0
C2 collins
★
"Whole bunch of clueless disorganized people"
"Whole bunch of clueless disorganized people"
com.pocketgeek.home.dish.android
Installs: 5,000+
(6,588 at
2024-05-03 23:48:47)
Version: 3.402.0
Category: Tools
Pegi : Everyone
Publish Date : May 7, 2020
Update Date : 2024-02-02
Android Version : 10
Version: 3.402.0
Category: Tools
Pegi : Everyone
Publish Date : May 7, 2020
Update Date : 2024-02-02
Android Version : 10
Available on
Publisher
Assurant, Inc.
260 Interstate North Circle, SE
Atlanta, GA 30339
support@pocketgeek.com
Privacy Policy
260 Interstate North Circle, SE
Atlanta, GA 30339
support@pocketgeek.com
Privacy Policy
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DESCRIPTION
Introducing OnTech Smart Support powered by Assurant®, an app where you’re one tap away from tech support experts and device-specific how-to guides to help with your connected technology needs. Can’t figure out how to pair your smart device? Need help getting your device set up? Want to learn to how to use voice commands or set up routines? We’re here to help! With OnTech Smart Support, you’ll be able to:
• Personalize your smart home device support
• Access self-help services for troubleshooting with device-specific how-to guides
• View recommended articles based on your devices to learn about their features or fix issues
• Connect with our technology pros for live help via call or chat
• Share your smartphone screen or camera with a pro to help diagnose smart device issues
• Personalize your smart home device support
• Access self-help services for troubleshooting with device-specific how-to guides
• View recommended articles based on your devices to learn about their features or fix issues
• Connect with our technology pros for live help via call or chat
• Share your smartphone screen or camera with a pro to help diagnose smart device issues
RECENT CHANGES
Minor UI enhancements and bug fixes
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosContacts
· modify your contacts· find accounts on the device
· read your contacts
Device & app history
· read your Web bookmarks and historyDevice ID & call information
· read phone status and identityIdentity
· find accounts on the deviceLocation
· approximate location (network-based)· precise location (GPS and network-based)
Microphone
· record audioOther
· draw over other apps· access Bluetooth settings
· view network connections
· close other apps
· measure app storage space
· modify system settings
· prevent device from sleeping
· full network access
· allow Wi-Fi Multicast reception
· run at startup
· read battery statistics
· delete all app cache data
· pair with Bluetooth devices
· read sync settings
· control vibration
· connect and disconnect from Wi-Fi
Phone
· read phone status and identityPhotos/Media/Files
· modify or delete the contents of your USB storage· read the contents of your USB storage
Storage
· read the contents of your USB storage· modify or delete the contents of your USB storage
Wi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
Location
Approximate location (Optional) : App functionalityPrecise location (Optional) : App functionality
Data this app may collect
App activity
App interactions (Optional) : App functionality, Analytics, Developer communicationsOther actions (Optional) : App functionality, Analytics, Developer communications
App info and performance
Crash logs (Optional) : App functionality, Analytics, Developer communicationsDiagnostics (Optional) : App functionality, Analytics, Developer communications
Device or other IDs
Device or other IDs (Optional) : App functionality, Analytics, Developer communicationsPersonal info
Email address (Optional) : App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Personalization, Account managementPhone number (Optional) : App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Personalization, Account management
User IDs (Optional) : App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Personalization, Account management
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