Samsung Family Hub

Samsung Family Hub
Samsung Family Hub

Samsung Family Hub

Keep your family connected.


Reviews
59.07%
7.08%
6.25%
2.49%
25.11%
★★
★★★
★★★★
★★★★★
2,635 rates
316 rates
279 rates
111 rates
1,120 rates
Comments
Elissa Forster
Elissa Forster
"Doesn`t connect to my account anymore"
Version: 5.1.9
Guy Vincent
Guy Vincent ★★
"Works great no glitches so far ,6 months..Samsung changed the app and could no longer connect"
Version: 5.1.8
Michelle Beszeditz
Michelle Beszeditz
"My fridge has had the wrong time for months. Not to mention the app is continuously crashing. Not worth the price"
Version: 5.1.9
penni schuch
penni schuch
"For everyone having trouble with this app, I got information on it saying this app would no longer be supported and that you need to download the Samsung SmartThings app to use the family hub. I hope that helps"
Version: 5.1.9
Lester Thurman
Lester Thurman ★★
"Can`t connect to internet"
Kevin M
Kevin M
"Does not work on newest fridges with tizen 6. App requires a profile on the fridge. Profiles removed on tizen 6. Way to go Samsung."
m m
m m
"To start the app it asked for your information but will not let me click on mext as if somethimg is missing. I am very frustated at this point because I have a $4000 refridgerator that I can`t use as it is intended. So much for ``Smart``"
Version: 5.1.9
Rocky Abdul
Rocky Abdul
"I have raised complaint for refrigerator cooling issue..Samsung service center said the cost will be 470 for service with visiting charges.. But I said to cancel service ..So executive just visiting and asked cost for rs.295 include gst..So I called Samsung service center and asked them why visiting is cost is too high and why include gst without service? They said this is regular for all customers ..only visiting why they included GST and also cost is too high..Don`t book Samsung service"
Version: 5.1.9
Maia Brown
Maia Brown
"They just pushed a new update 4/13/2022 that has made the hub completely useless. It keeps going to different screens on its own & won`t allow you to put it back to your personal settings for more than a few minutes before it puts it back to the factory setting. It seems like someone has hacked into it & is operating it remotely. I would advise you from updating it! I wish we had known that it was set on automatic updates. I hope they push an update to put it back to the previous version!"
Version: 5.1.9
David Lane
David Lane
"This app is end of life."
Lynn Ulrich
Lynn Ulrich
"I can`t get beyond the ``system rescue mode``. It is frozen. What can I do."
Version: 5.1.9
Great White
Great White
"App does not work. Says gathering family information..... Then app closes. Have fibre WiFi and no signal issues. Absolute joke and avoid buying Samsung kitchen appliances. Joke."
Version: 5.1.9
John Patrick Bautista
John Patrick Bautista
"Well actually if there is a No Star review I would have given it. Bought A $7900 fridge because of what it can do with this app. Was very useful because i can send notes wherever i was to the family. Now this app is unsupported weeks after I bought it. I should have gone and bought the $2500 fridge instead. Paid extra $4500 for a useless fridge now. Thanks samsung for ruining the fun. After getting our money you guys did not care about improving customer experience."
Theresa Adams
Theresa Adams
"The app just keeps saying ``Before using the app, connect your Samsung account with a user profile on the Family Hub fridge``. Then the only options are ``Show me how`` and ``Cancel``. The fridge was already connected but the mobile app won`t move beyond thos point."
Version: 5.1.9
TheAb1081
TheAb1081
"Still doesn`t connect to my refrigerator. My ice maker doesn`t work . I should of read the testimonials. The Samsung refrigerator is Junk."
Version: 5.1.9
Shannon Barclay
Shannon Barclay ★★★★★
"Love seeing my pictures on the fridge"
Version: 5.1.9
muhereza Gilbert
muhereza Gilbert
"total rubbish of an app 😡"
Version: 5.1.9
Robert Cabrera
Robert Cabrera
"Doesn`t connect and assume this app has been decommissioned/abandoned. Samsung has just not cleaned up their library of apps. Smart things seems to be the new shinny way to manage fridge. They just need to clean up all reference materials."
Sebastian Ganci
Sebastian Ganci
"Smart Fridge is now a Dumb Fridge. Samsung went and did something very stupid by removing all of the useful functions available on the mobile app with the latest software update. Now it`s nothing more than a very expensive Cook Book. There is barely any way to interact with the fridge from the mobile app which was the whole point of buying it. What a waste of time and money... I`ll be seeking compensation and avoiding Samsung products in future."
Game Channel (Channel)
Game Channel (Channel) ★★
"Is this app still available I can`t get in to edit my screen I keep getting kicked out of the app"
Version: 5.1.9
com.samsung.familyhub
Installs: 500,000+ (646,016 at 2024-03-25 11:39:06)
Version: 5.2.2
Category: Lifestyle
Pegi : Everyone
Publish Date : Feb 22, 2017
Update Date : 2024-03-19
Android Version : 8.0
Available on
Get it on Google Play
 Get it on Galaxy Store
Publisher
Samsung Electronics Co., Ltd.
129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, 16677, Rep. of KOREA
https://samsungcs.zendesk.com/agent
familyhub.sec@samsung.com
Privacy Policy
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Screenshots
 - Android App Screenshot  - Android App Screenshot  - Android App Screenshot  - Android App Screenshot  - Android App Screenshot
DESCRIPTION
The Samsung Family Hub app now works only on Family Hub refrigerators with TIZEN 4.0 Software version and below.

For Samsung Family Hub refrigerators that operate on TIZEN 6.0 Software version and above, the Family Hub app will no longer be supported. Please download and use the SmartThings app instead.
- Features like uploading pictures and videos can be found within the Family Hub device plugin
- Food related features like View Inside, Recipe recommendations, Meal Planner, Shopping List, and Food List can be found within the SmartThings Cooking Service Plugin

(The Software version can be found on your Family Hub from Settings > About Family Hub> Software version > TIZEN 6.0)


The following permissions are required for the app service. For optional permissions, the default functionality of the service is turned on, but not allowed.

[Required Access Permission]
- Contacts: Registered Samsung Account information will be used to provide services that require account linking

[Optional Access Permission]
- Microphone: Needed to record voice for Memo and Whiteboard
- Storage: Required to provide cloud-connected features for sharing photos and videos
RECENT CHANGES
Bug fixed
DATA SAFETY AND SECURITY
This app has access to

Contacts
· find accounts on the device
· read your contacts

Device ID & call information
· read phone status and identity

Identity
· find accounts on the device
· read your own contact card

Microphone
· record audio

Other
· full network access
· prevent device from sleeping
· run at startup
· view network connections

Phone
· read phone status and identity

Photos/Media/Files
· modify or delete the contents of your USB storage
· read the contents of your USB storage

Storage
· modify or delete the contents of your USB storage
· read the contents of your USB storage

Wi-Fi connection information
· view Wi-Fi connections

Security Practices

Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted

Data this app may collect

Audio
Voice or sound recordings (Optional) : App functionality

Calendar
Calendar events (Optional) : App functionality

Device or other IDs
Device or other IDs (Optional) : App functionality

Personal info
Address (Optional) : App functionality
Email address (Optional) : App functionality
Name (Optional) : App functionality
Phone number (Optional) : App functionality
User IDs (Optional) : App functionality

Photos and videos
Photos (Optional) : App functionality
Videos (Optional) : App functionality

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