Samsung Family Hub
Samsung Family Hub
Keep your family connected.
Reviews
59.13%
6.59%
5.36%
2.88%
26.05%
★
★★
★★★
★★★★
★★★★★
2,672 rates
298 rates
242 rates
130 rates
1,177 rates
Comments
Brittany wheeler
★
"It wants me to download a new app to my phone. The new app is not compatible with my phone...... I just bought this phone last year so it`s not old . Now I can`t access my family hub. This is what happened when I went to the above site. ``Oops, this help center no longer exists.``"
Version: 5.1.9
"It wants me to download a new app to my phone. The new app is not compatible with my phone...... I just bought this phone last year so it`s not old . Now I can`t access my family hub. This is what happened when I went to the above site. ``Oops, this help center no longer exists.``"
Version: 5.1.9
Maia Brown
★
"They just pushed a new update 4/13/2022 that has made the hub completely useless. It keeps going to different screens on its own & won`t allow you to put it back to your personal settings for more than a few minutes before it puts it back to the factory setting. It seems like someone has hacked into it & is operating it remotely. I would advise you from updating it! I wish we had known that it was set on automatic updates. I hope they push an update to put it back to the previous version!"
Version: 5.1.9
"They just pushed a new update 4/13/2022 that has made the hub completely useless. It keeps going to different screens on its own & won`t allow you to put it back to your personal settings for more than a few minutes before it puts it back to the factory setting. It seems like someone has hacked into it & is operating it remotely. I would advise you from updating it! I wish we had known that it was set on automatic updates. I hope they push an update to put it back to the previous version!"
Version: 5.1.9
Gina Keitt
★
"App will not see that I am signed in on my refrigerator to the hub"
Version: 5.1.9
"App will not see that I am signed in on my refrigerator to the hub"
Version: 5.1.9
Rick G
★
"Crashes on Pixel 6"
Version: 5.1.9
"Crashes on Pixel 6"
Version: 5.1.9
penni schuch
★
"For everyone having trouble with this app, I got information on it saying this app would no longer be supported and that you need to download the Samsung SmartThings app to use the family hub. I hope that helps"
Version: 5.1.9
"For everyone having trouble with this app, I got information on it saying this app would no longer be supported and that you need to download the Samsung SmartThings app to use the family hub. I hope that helps"
Version: 5.1.9
Dennis James
★
"Worst app I had such high hopes when I got my refrigerator. I was looking to put Google home on it and use it as a hub in kitchen. Family Hub to me kinda sucks. I use Google primarily and smart things is ok. But the tablet on refrigerator is very limited. I hate and don`t use Bixby on my Samsung phone. Thank God Alexa is supported on fridge but I`d really like Google assistant on it. Bummer. Not impressed with family hub fridge. Regret getting it."
"Worst app I had such high hopes when I got my refrigerator. I was looking to put Google home on it and use it as a hub in kitchen. Family Hub to me kinda sucks. I use Google primarily and smart things is ok. But the tablet on refrigerator is very limited. I hate and don`t use Bixby on my Samsung phone. Thank God Alexa is supported on fridge but I`d really like Google assistant on it. Bummer. Not impressed with family hub fridge. Regret getting it."
Jamie Squires
★★★★★
"Great for organizing and sharing shopping lists plus you always have your list on your phones."
Version: 5.1.9
"Great for organizing and sharing shopping lists plus you always have your list on your phones."
Version: 5.1.9
willis york
★
"no longer supported, had to install this app just to learn I need the `smart things ` app.."
Version: 5.1.9
"no longer supported, had to install this app just to learn I need the `smart things ` app.."
Version: 5.1.9
Anne Newberry
★
"I hate the new update! Before I loved it! I could view my grocery list on my phone as well as view inside. And we were able to post notes to each other!! I bought the rest of my appliances Samsung because of this and now this update has messed it all up!"
Version: 5.1.8
"I hate the new update! Before I loved it! I could view my grocery list on my phone as well as view inside. And we were able to post notes to each other!! I bought the rest of my appliances Samsung because of this and now this update has messed it all up!"
Version: 5.1.8
Ms Indea
★
"Terrible App!! Used to work, now doesn`t work at all. Can`t even upload family pictures to the fridge. Very upset"
Version: 5.1.9
"Terrible App!! Used to work, now doesn`t work at all. Can`t even upload family pictures to the fridge. Very upset"
Version: 5.1.9
Michelle Beszeditz
★
"My fridge has had the wrong time for months. Not to mention the app is continuously crashing. Not worth the price"
Version: 5.1.9
"My fridge has had the wrong time for months. Not to mention the app is continuously crashing. Not worth the price"
Version: 5.1.9
Rodrigo Castellanos
★
"Can`t get this to work with the refrigerator."
"Can`t get this to work with the refrigerator."
Gladys Delgado-garced (Doggone Couture)
★★★
"love samsung products when they work. I had a chef collection refrigerator and for 2 yrs it leaked water on my kitchen floor. 5 calls and repairs to bestbuy and I finally got an exchange so, we upgraded to this new hub tech frig. I like it but samsung needs to do a better job on the app and the features. I don`t need Wikipedia in my internet, why can`t I add apps or widgets that I use? Reading reviews, instead of samsung telling how to fix the issues here, they`re sent to link not good!"
Version: 5.1.9
"love samsung products when they work. I had a chef collection refrigerator and for 2 yrs it leaked water on my kitchen floor. 5 calls and repairs to bestbuy and I finally got an exchange so, we upgraded to this new hub tech frig. I like it but samsung needs to do a better job on the app and the features. I don`t need Wikipedia in my internet, why can`t I add apps or widgets that I use? Reading reviews, instead of samsung telling how to fix the issues here, they`re sent to link not good!"
Version: 5.1.9
Meor Naim Mkz
★
"Malaysian! This app does not work for you. They will ask to add profile but you cant find it anywhere on your fridge. Basically the worst samsung apps ever. Forget about it."
Version: 5.1.9
"Malaysian! This app does not work for you. They will ask to add profile but you cant find it anywhere on your fridge. Basically the worst samsung apps ever. Forget about it."
Version: 5.1.9
Esther Richmond
★
"Useless.can create profile on fridge and link to Samsung account but this app does not see it and keeps saying to create one on family hub. Can`t even invite another user in smart things app as it doesn`t show them the devices and they can add the fridge as it says I control it and have to invite them which I`ve done. SMART this is not and shouldn`t be this problematic especially to a techie. Won`t be buying any more Samsung products."
Version: 5.1.9
"Useless.can create profile on fridge and link to Samsung account but this app does not see it and keeps saying to create one on family hub. Can`t even invite another user in smart things app as it doesn`t show them the devices and they can add the fridge as it says I control it and have to invite them which I`ve done. SMART this is not and shouldn`t be this problematic especially to a techie. Won`t be buying any more Samsung products."
Version: 5.1.9
murray crew
★★
"I bought a Samsung smart fridge and i cant download apps to it which i think i should be able to as i own the fridge . It has a usb port on it and i can plug my phone into it but cant download anything on to it ..I have a Samsung tablet and phone which own and can download apps so own the fridge which i paid a lot of money for and cant download anything ..NOT FAIR ."
Version: 5.1.9
"I bought a Samsung smart fridge and i cant download apps to it which i think i should be able to as i own the fridge . It has a usb port on it and i can plug my phone into it but cant download anything on to it ..I have a Samsung tablet and phone which own and can download apps so own the fridge which i paid a lot of money for and cant download anything ..NOT FAIR ."
Version: 5.1.9
Michelle Ferris
★
"Major disappointment! When I bought the fridge I was excited to be able to see grocery list off my fridge while away from home and at the store. App never worked! And the fridge? Don`t get me started.. plastic pieces break constantly and screen freezes up. Totally useless add ons for an obviously overpriced appliance. I should have learned my lesson from the leaking dishwasher I had from them and replaced with a made in USA brand. Should have done that with fridge. Ugh"
Version: 5.1.9
"Major disappointment! When I bought the fridge I was excited to be able to see grocery list off my fridge while away from home and at the store. App never worked! And the fridge? Don`t get me started.. plastic pieces break constantly and screen freezes up. Totally useless add ons for an obviously overpriced appliance. I should have learned my lesson from the leaking dishwasher I had from them and replaced with a made in USA brand. Should have done that with fridge. Ugh"
Version: 5.1.9
Michelle Kilburn
★
"Samsung has basically gone to pot. That`s all I buy,... probably won`t do another 20 years with them tho; nothing works right any more. Updates and streamlined services have done nothing but screw up my data and apps-- oh, and forget backing up data-- that`s a joke. .. not sure where some of this stuff is coming from. One day my phone looks one way, another day different data from 5 years ago. I quit caring a long time ago, unfortunately, just for my sanity."
"Samsung has basically gone to pot. That`s all I buy,... probably won`t do another 20 years with them tho; nothing works right any more. Updates and streamlined services have done nothing but screw up my data and apps-- oh, and forget backing up data-- that`s a joke. .. not sure where some of this stuff is coming from. One day my phone looks one way, another day different data from 5 years ago. I quit caring a long time ago, unfortunately, just for my sanity."
James Kurien
★
"Rating the version on my fridge. Very clumsy user experience makes it painful to use. Lacks obvious useful features. Plenty of useless annoying features such as telling you it`s cooling the fridge after the door was open. Unfortunately my experience with Samsung products from the last few years makes me wonder if they think about the person who has to use it. Bad UIs, door shelves that consistently fall out of the fridge, One Connect dongle that renders a $1500 TV unusable if you lose it...."
Version: 5.1.9
"Rating the version on my fridge. Very clumsy user experience makes it painful to use. Lacks obvious useful features. Plenty of useless annoying features such as telling you it`s cooling the fridge after the door was open. Unfortunately my experience with Samsung products from the last few years makes me wonder if they think about the person who has to use it. Bad UIs, door shelves that consistently fall out of the fridge, One Connect dongle that renders a $1500 TV unusable if you lose it...."
Version: 5.1.9
Matthew Rollings
★
"This app has been made obsolete and doesn`t work."
Version: 5.1.9
"This app has been made obsolete and doesn`t work."
Version: 5.1.9
com.samsung.familyhub
Installs: 500,000+
(676,168 at
2024-07-25 19:37:15)
Version: 5.2.2
Category: Lifestyle
Pegi : Everyone
Publish Date : Feb 22, 2017
Update Date : 2024-03-19
Android Version : 8.0
Version: 5.2.2
Category: Lifestyle
Pegi : Everyone
Publish Date : Feb 22, 2017
Update Date : 2024-03-19
Android Version : 8.0
Available on
Publisher
Samsung Electronics Co., Ltd.
129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, 16677, Rep. of KOREA
https://samsungcs.zendesk.com/agent
familyhub.sec@samsung.com
Privacy Policy
129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, 16677, Rep. of KOREA
https://samsungcs.zendesk.com/agent
familyhub.sec@samsung.com
Privacy Policy
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Screenshots
DESCRIPTION
The Samsung Family Hub app now works only on Family Hub refrigerators with TIZEN 4.0 Software version and below.
For Samsung Family Hub refrigerators that operate on TIZEN 6.0 Software version and above, the Family Hub app will no longer be supported. Please download and use the SmartThings app instead.
- Features like uploading pictures and videos can be found within the Family Hub device plugin
- Food related features like View Inside, Recipe recommendations, Meal Planner, Shopping List, and Food List can be found within the SmartThings Cooking Service Plugin
(The Software version can be found on your Family Hub from Settings > About Family Hub> Software version > TIZEN 6.0)
The following permissions are required for the app service. For optional permissions, the default functionality of the service is turned on, but not allowed.
[Required Access Permission]
- Contacts: Registered Samsung Account information will be used to provide services that require account linking
[Optional Access Permission]
- Microphone: Needed to record voice for Memo and Whiteboard
- Storage: Required to provide cloud-connected features for sharing photos and videos
For Samsung Family Hub refrigerators that operate on TIZEN 6.0 Software version and above, the Family Hub app will no longer be supported. Please download and use the SmartThings app instead.
- Features like uploading pictures and videos can be found within the Family Hub device plugin
- Food related features like View Inside, Recipe recommendations, Meal Planner, Shopping List, and Food List can be found within the SmartThings Cooking Service Plugin
(The Software version can be found on your Family Hub from Settings > About Family Hub> Software version > TIZEN 6.0)
The following permissions are required for the app service. For optional permissions, the default functionality of the service is turned on, but not allowed.
[Required Access Permission]
- Contacts: Registered Samsung Account information will be used to provide services that require account linking
[Optional Access Permission]
- Microphone: Needed to record voice for Memo and Whiteboard
- Storage: Required to provide cloud-connected features for sharing photos and videos
RECENT CHANGES
Bug fixed
DATA SAFETY AND SECURITY
This app has access to
Contacts
· read your contacts· find accounts on the device
Device ID & call information
· read phone status and identityIdentity
· read your own contact card· find accounts on the device
Microphone
· record audioOther
· full network access· run at startup
· view network connections
· prevent device from sleeping
Phone
· read phone status and identityPhotos/Media/Files
· read the contents of your USB storage· modify or delete the contents of your USB storage
Storage
· modify or delete the contents of your USB storage· read the contents of your USB storage
Wi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data this app may collect
Audio
Voice or sound recordings (Optional) : App functionalityCalendar
Calendar events (Optional) : App functionalityDevice or other IDs
Device or other IDs (Optional) : App functionalityPersonal info
Address (Optional) : App functionalityEmail address (Optional) : App functionality
Name (Optional) : App functionality
Phone number (Optional) : App functionality
User IDs (Optional) : App functionality
Photos and videos
Photos (Optional) : App functionalityVideos (Optional) : App functionality
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