Daniel Werner
★★
"The recent issues with this app seriously make me consider an alternative. On 3 of 4 occasions in the last two weeks I was not able to buy a ticket, again today. I see that you`re having issues with your ``system provider`` which are supposedly solved, however, they aren`t solved if the issue reoccurs the next day during rush hour. I would advise to seriously invest in better reliability otherwise users are quickly going to abandon this app. I`d love to continue using this otherwise great app."
Version: 1.22.2
James Pain
★
"Terrible app, constantly charges for a ticket then doesn`t deliver the actual ticket, which means I`m regularly chasing refunds. The app is riddled with errors and problems that manage to make it very difficult to do the one thing the app is designed to do -- buy transport tickets..."
Version: 1.27.5
Aarne Laur
★
"Credit card and google pay both don`t work with non German cards."
Version: 1.28.6
Mario Lenci
★★★
"it took a me 30 minutes to buy a ticket, risking a fine because of it. I know that this is because the end of the 9 euro ticket, but in reality it happens every time there is a bigger amount of purchase for one reason or another"
Version: 1.27.6
Bahadir Efeoglu
★
"Purchased tickets do not show up.. Can`t use tickets on time either."
Version: 1.24.6
Nik R.
★
"Seit den letzten Updates leider nicht mehr zu gebrauchen. Es ist völlig unklar wann und warum man Tickets ``updaten`` muss. Wenn man es zwischen den Trips macht kommt es vor, dass man Tickets löst ohne eine Fahrt geplant zu haben. Fahrpläne sind verlässlicher als diese App"
Version: 1.26.2
Quang Thi Nguyen
★
"Can`t select departure station by name, when location is off"
Version: 1.27.5
Veronica Celac
★
"I purchased a monthly ticket for Berlin AB, payed for it and was using it for 2 weeks. After purchasing a one time extension ticket for Berlin Zone C that was valid two hours, the first ticket (the monthly one) simply disappeared from the ticket list. Do I have to purchase the monthly ticket again or risk being fined in the public transport just because of a bug in your app?"
Version: 1.27.1
Noah Harnisch-Diamond
★
"i can not count the amount of money i have wasted because of this app malfunctioning. Long loading times and weirdly inconsistent payment mechanisms make you believe they are creating a poor user experience on purpose. hope it becomes more forgiving and more responsive in the future"
Version: 1.22.2
Dave Luc
★
"I keep getting a ``purchase is interrupted`` error message. I use this app all the time, not sure what changed that I cannot purchase tickets anymore."
Ben P.
★★★★★
"Everything just works and is easy to understand! Two thumbs up!"
Version: 1.22.4
Omid Ahangari
★★★★
"can`t remove payment methods"
Version: 1.28.6
Lukas Oppermann
★
"- payment is very slow - messages and descriptions are partly misleading - app is generally slow - doesn work without reception, even when tickets are bought like 4-short-trips"
Version: 1.22.5
Kirill Skorniakov
★
"They charged me 102 euro instead of 49 for the Deutschland ticket in June by SEPA payment. The same for many people around. No refunds, no excuses yet."
Version: 1.27.6
My Secret Spot
★★★★
"the app is ok in general but often runs too slow"
Version: 1.27.5
Rosa Merino Claros
★
"Die App hat demselben Fehler seit Monaten. Nach App Start, der State vom 4er Ticket ist nie upgedatet. Wenn man versucht, eine Fahrt der 4er Ticket zu aktivieren, bekommt man den Fehler, dass das Ticket upgedatet werden muss. Die Option ``Update & jump to ticket`` funktioniert nicht, die Option ``Update`` schon, aber wenn man dann versucht, eine Fahrt zu aktivieren, sieht man den Error, dass man bereits versucht hat, das Ticket zu kaufen und dass man 20 Sek warten muss. Dann ist die Ubahn schon da!"
Version: 1.30.3
Dominik Auerbach
★
"4 ticket issue with galaxy s21: takes five minutes to activate one of the bundle tickets... Nobody has the time to wait. I noticed two other people also have this issue."
Version: 1.25.4
Lucas Laurindo dos Santos
★★★★
"Sometimes slow, can be unreliable. But has way better usability than the Fahrinfo app"
Version: 1.27.6
Dónal Flanagan
★
"It has a bug that often makes the ticket disappear when you activate a ticket after buying the 4-ticket bundle. I have sent them multiple requests for a refund through the chatbot and heard nothing back."
Version: 1.28.6
Romulo Gonçalves
★
"Giving errors all the time, not returning Tickets after an error. Gets confused when using GPS. Please test your app.... Ständig Fehlermeldungen, keine Rückgabe von Tickets nach einem Fehler. Kommt bei der Verwendung von GPS durcheinander. Bitte testen Sie Ihre App...."
Version: 1.28.6