Devon Hill
★
"Not letting me visits"
Version: 1.6.64
Kathy Acosta
★
"Worst customer service ever. This place is a joke. Their app is a joke. Do not use your bank card they will steal your money."
Christina Rapp
★
"Wow I go get brand new Iphone13 for nothing can’t even do video visits on it so stupid need iPhone app video visitations just like android phones"
Version: 1.6.32
Jessica Trujillo
★
"The app is always broken."
Version: 1.6.58
Nichole Henley
★★
"I see they don`t have all facilities listed.. That`s a bummer.. 👎"
Kaylynn Hall
★
"I use this app for over 2 years with no problem now here it is I`m trying to relog in and it`s pulling up nothing I`ve called customer care over a dozen times and I can`t even get to a representative what`s the purpose of having a customer service number if we can`t even speak to a person this is ridiculous this site in app needs to be removed and since it`s not doing anything to help any of the families I wish I can give it no stars!"
Version: 1.6.64
Detta Mackey
★
"Pay for my video visits but app has an bug"
Version: 1.6.67
Lashonda Shields
★
"Visbridge does not work"
Version: 1.6.58
Sarah Snyder
★
"I have to uninstall and reinstall every time I want to use this app. It always tells me it can`t find a facility list because I need to check my internet connection. My internet is fine. Horrible sound and picture quality also. Edited 4/30/22 This app is even worse than before I stopped doing video visits 4 months ago. Same thing, says I don`t have internet service when I do."
Version: 1.6.41
Harry Schaub
★
"47 minutes of Log in attempts safari browser for MI DOC at GTL vis mobile and my visit was cancelled. This is not the 1st time time this is the 4th time in 6 weeks and was I paid for all the money was refunded. Unless I would like to buy a new computer or I borrowed one from family.. All of my logged in attempts for successful I could see the minutes until my visit them for my visit. Repeatedly in in the same spot system would log me out and I repeatedly logged back in"
Version: 1.6.58
jeanette oquendo
★
"If I could give it less then 1 star I would I`ve tried 4 times and nothing"
Version: 1.6.58
Jonathan Ladwig
★
"Doesn`t have the option to select the facility the inmate Is in worst app ever. Went to the jail still not working at facility... what way to take money from the people an not deliver!"
Version: 1.6.58
Laine
★
"Can`t even schedule a visit. App sucks! Waited on phone for customer service over 1 hour to get help but they never answered and ended up getting disconnected! If your gonna provide a service don`t do it half-assed!"
Version: 1.6.64
Christine Arianna
★
"I signed up to speak to someone incarcerated and kept putting money in it. They took my money easily and fast but everytime i looked at my balance it was zero. We tried to do a video visit and it lasted probably 2 minutes then the screen froze. After we tried to use it several more times nothing worked . I emailed corporate for . Nothing and no response. I will never use them again. I will definitely make sure if i ever get in an car accident i will never ever use them."
Version: 1.6.64
GiGi Phillips
★
"I have tried several time to get connected and the app froze evertime"
Version: 1.6.58
Chrissy R
★
"Cant download on iOS systems or Chromebook. Shouldn’t have to purchase another device just to visit my bf. The app doesn’t work. Lost money bc of it. This app is garbage need to make it accessible on iOS and chrome books devices"
Version: 1.6.64
Jasmine Escobar
★★
"Keep getting Charged Randomly"
Version: 1.6.64
Charlee Roze
★
"Horrible why dont yall care!!!"
Version: 1.6.41
Jennifer Cornette
★★
"I know it`s not your app it The Corporation you all contract with. Freedom !"
Version: 1.6.64
Nosipho Mchunu
★★
"I`ve been unable to load the facility list for 3 days now, this is after trying different Internet connections in different areas, deleting and reinstalling the app multiple times and refreshing my phone a million times. I ended up missing my video visit 2 days ago because of this problem. It`s extremely frustrating. Please try and fix this ASAP"
Version: 1.6.58