Nucleus Smart
Nucleus Smart
Take control of your hearing
Reviews
26.70%
12.87%
12.87%
12.87%
34.70%
★
★★
★★★
★★★★
★★★★★
417 rates
201 rates
201 rates
201 rates
542 rates
Comments
Vanessa Penman
★★
"Please can this be downloadable on a surface pro tablet, I would like to be able to use this device for listening to music not just have only my phone"
Version: 6.0.220600.18
"Please can this be downloadable on a surface pro tablet, I would like to be able to use this device for listening to music not just have only my phone"
Version: 6.0.220600.18
Robert K.
★★
"I cannot always get the t coil connected. Sometimes it works Sometimes it doesn`t. Very frustrating."
Version: 5.0.210700.36
"I cannot always get the t coil connected. Sometimes it works Sometimes it doesn`t. Very frustrating."
Version: 5.0.210700.36
Ash Beason
★
"App always has problems"
Version: 6.0.220300.29
"App always has problems"
Version: 6.0.220300.29
Sarah Donarski
★
"It let`s me hook up my son`s n7 and then the app just crashes and that`s it it won`t run at all I just got a new phone there`s no way the app needs to be updated on my phone this is bs so fix it"
Version: 4.0.210401.40
"It let`s me hook up my son`s n7 and then the app just crashes and that`s it it won`t run at all I just got a new phone there`s no way the app needs to be updated on my phone this is bs so fix it"
Version: 4.0.210401.40
Lucas JP
★★
"Hello! I have kanso 2 and app still workly, but the problem is - When you enter and trying to connect your processor, but can`t be connected because still with error (bugged) - Also need update Android from 12, because from Android 10, can`t find to older android, Nucleus smart, please try to update from Android 12. - If you are trying to buy phone example: Apple, Samsung, etc. The app will not connect. Nucleus smart, Please try to best. We would happy!"
Version: 6.0.220401.57
"Hello! I have kanso 2 and app still workly, but the problem is - When you enter and trying to connect your processor, but can`t be connected because still with error (bugged) - Also need update Android from 12, because from Android 10, can`t find to older android, Nucleus smart, please try to update from Android 12. - If you are trying to buy phone example: Apple, Samsung, etc. The app will not connect. Nucleus smart, Please try to best. We would happy!"
Version: 6.0.220401.57
Borislava Velichkova
★
"Not possible to try app in demo mode."
Version: 4.0.210500.76
"Not possible to try app in demo mode."
Version: 4.0.210500.76
Raiven R
★★★★
"Great app love it. Wish it would have audio from phone via bluetooth for older phones. Not sure why it cannot do this on a samsung galaxy A30"
Version: 6.0.220300.29
"Great app love it. Wish it would have audio from phone via bluetooth for older phones. Not sure why it cannot do this on a samsung galaxy A30"
Version: 6.0.220300.29
MJiggly
★
"Completely unreliable, have tried it on 2 Android devices and an iPhone. Continually unable to connect to the processors, frequently disconnecting. This is vital software for those who can`t hear, so it`s shocking how bad the software is. Employ people who can actually make an app that works."
Version: 6.0.220600.18
"Completely unreliable, have tried it on 2 Android devices and an iPhone. Continually unable to connect to the processors, frequently disconnecting. This is vital software for those who can`t hear, so it`s shocking how bad the software is. Employ people who can actually make an app that works."
Version: 6.0.220600.18
Saurav Thakur
★
"Very bad performance ....automatically got disconnrcted & take too long time to connrct back to processor"
Version: 5.0.210600.41
"Very bad performance ....automatically got disconnrcted & take too long time to connrct back to processor"
Version: 5.0.210600.41
John Rebovich
★★★★
"*EDIT: (3/10/23) new update in the app, working MUCH better so far. Still have issue with crackling during Bluetooth streaming.* For a company that invests millions of dollars on their products you`d think they could put together a simple app that works consistently. Constant issues with connecting, always wants me to remove and replace my battery but it still says it cannot detect my N8. The remaining battery life is WAY off, all the time. I`ll go half a day and it always says 65%."
Version: 6.0.230100.34
"*EDIT: (3/10/23) new update in the app, working MUCH better so far. Still have issue with crackling during Bluetooth streaming.* For a company that invests millions of dollars on their products you`d think they could put together a simple app that works consistently. Constant issues with connecting, always wants me to remove and replace my battery but it still says it cannot detect my N8. The remaining battery life is WAY off, all the time. I`ll go half a day and it always says 65%."
Version: 6.0.230100.34
A Google user
★★★★★
"Great app but uninstalled by mistake and can`t get it going again"
Version: 6.0.230100.34
"Great app but uninstalled by mistake and can`t get it going again"
Version: 6.0.230100.34
Jack DK
★
"Inconsistant connection to implants which leaves me unable to stream"
Version: 6.0.220500.39
"Inconsistant connection to implants which leaves me unable to stream"
Version: 6.0.220500.39
Dora Cable
★★★★★
"A whole new world"
Version: 5.0.220202.9
"A whole new world"
Version: 5.0.220202.9
Cynthia Hale
★
"Frustrating, not finding my processor no matter how many times I switch it off then on again and practically lay my processor on top of my phone. Bluetooth sees my processor but says an app is needed to access it. Update, app can`t even en detect my processors battery level. Says processors can`t be detected but they are working just fine. A blank brown screen to boot."
Version: 6.0.220401.57
"Frustrating, not finding my processor no matter how many times I switch it off then on again and practically lay my processor on top of my phone. Bluetooth sees my processor but says an app is needed to access it. Update, app can`t even en detect my processors battery level. Says processors can`t be detected but they are working just fine. A blank brown screen to boot."
Version: 6.0.220401.57
Shayna O
★★
"What I don`t understand is how my phone`s Bluetooth has no problem connecting to my processor, but the app almost never detects it. It also really bothers me how it automatically connects to my phone anytime it makes a sound. Even if the phones volume is off, it`ll interrupt the minimic streaming to play me the sound of silence coming from my phone. This is a huge issue any time I use my phone while being in a zoom call on my PC."
Version: 6.0.220401.57
"What I don`t understand is how my phone`s Bluetooth has no problem connecting to my processor, but the app almost never detects it. It also really bothers me how it automatically connects to my phone anytime it makes a sound. Even if the phones volume is off, it`ll interrupt the minimic streaming to play me the sound of silence coming from my phone. This is a huge issue any time I use my phone while being in a zoom call on my PC."
Version: 6.0.220401.57
Larry Smith
★★★★★
"hook up and running. great hearing aid is working should work on same app as cochlear implant apparatus works on. please let me know. really like how the hearing aid works on app and I like how the cochlear implant works on the app. I just don`t know if they should be on the same with join together or not. please reply. thank you"
Version: 6.0.220600.18
"hook up and running. great hearing aid is working should work on same app as cochlear implant apparatus works on. please let me know. really like how the hearing aid works on app and I like how the cochlear implant works on the app. I just don`t know if they should be on the same with join together or not. please reply. thank you"
Version: 6.0.220600.18
Ziad Abojamra
★
"It`s horrible it`s not working with Android I can`t do nothing I can find it if we lost it"
Version: 6.0.220600.18
"It`s horrible it`s not working with Android I can`t do nothing I can find it if we lost it"
Version: 6.0.220600.18
Allen T
★★★★★
"Works well with older andriods. With the new Andriod 12 update, upon signing in, the app is refusing to allow the location is to accept it`s permission by both method proximity and precise choice. Please update app to recognize the new Andriod 12!!"
Version: 4.0.210500.76
"Works well with older andriods. With the new Andriod 12 update, upon signing in, the app is refusing to allow the location is to accept it`s permission by both method proximity and precise choice. Please update app to recognize the new Andriod 12!!"
Version: 4.0.210500.76
Matthew H
★★★
"The only issue that I`m having with this is when I change the battery on my cochlear the the implant always reset back to factory default settings so I have to go back in turn processor beeps off turn my volume back up to where I like it and change my sensitivity it`s quite annoying every single time I change the battery i have to go and change the settings back. Wish there was a way you could just set it and just stay."
Version: 5.0.210700.36
"The only issue that I`m having with this is when I change the battery on my cochlear the the implant always reset back to factory default settings so I have to go back in turn processor beeps off turn my volume back up to where I like it and change my sensitivity it`s quite annoying every single time I change the battery i have to go and change the settings back. Wish there was a way you could just set it and just stay."
Version: 5.0.210700.36
Candice Marais
★
"App process is slow. You need to get the app to process the log into app quick or fast enough. That way I won`t have to uninstall and re install the app in order to re connect my processors"
"App process is slow. You need to get the app to process the log into app quick or fast enough. That way I won`t have to uninstall and re install the app in order to re connect my processors"
com.cochlear.clientremote
Installs: 100,000+
(159,076 at
2024-03-07 11:06:54)
Version: VARY
Category: Medical
Pegi : Everyone
Publish Date : Jul 29, 2018
Update Date : 2023-11-17
Android Version : Varies with device
Version: VARY
Category: Medical
Pegi : Everyone
Publish Date : Jul 29, 2018
Update Date : 2023-11-17
Android Version : Varies with device
Available on
Publisher
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Screenshots
DESCRIPTION
With the Cochlear™ Nucleus® Smart App you can control your Nucleus 7 Sound Processor directly from your compatible mobile device for a personalised hearing experience.
With the Nucleus Smart App, you can:
- Change programs on your Nucleus 7 Sound Processor and activate Cochlear True Wireless™ streaming
- Activate audio streaming on compatible Android devices (see Compatibility section below)
- Adjust the volume, treble/bass and sensitivity settings (if enabled by your healthcare professional) on your Nucleus 7 Sound Processor
- Adjust the volume of your Cochlear True Wireless™ devices
- Locate your lost Nucleus 7 Sound Processor
- View Nucleus 7 Sound Processor status and battery level
- Track time in spent in speech and number of coil offs
Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode.
To use the Nucleus Smart App, you first need to pair your Nucleus 7 Sound Processor with a compatible mobile device. See in-app instructions or visit our support page www.nucleussmartapp.com/android/pair.
Compatibility: To use the Nucleus Smart App for Android, your device will need to run Android 8 or later and support Bluetooth 4.0 and later. Audio streaming is only available on Android devices where the device manufacturer has enabled Audio Streaming for Hearing Aids (ASHA) technology. For a list of verified devices or to learn more about devices that support audio streaming visit https://www.cochlear.com/compatibility.
Note: Continued use of GPS running in the background can dramatically decrease battery life. The Nucleus Smart App only uses your GPS when it detects your Nucleus 7 Sound Processor has been lost or turned off, and does not constantly track your location.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
With the Nucleus Smart App, you can:
- Change programs on your Nucleus 7 Sound Processor and activate Cochlear True Wireless™ streaming
- Activate audio streaming on compatible Android devices (see Compatibility section below)
- Adjust the volume, treble/bass and sensitivity settings (if enabled by your healthcare professional) on your Nucleus 7 Sound Processor
- Adjust the volume of your Cochlear True Wireless™ devices
- Locate your lost Nucleus 7 Sound Processor
- View Nucleus 7 Sound Processor status and battery level
- Track time in spent in speech and number of coil offs
Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode.
To use the Nucleus Smart App, you first need to pair your Nucleus 7 Sound Processor with a compatible mobile device. See in-app instructions or visit our support page www.nucleussmartapp.com/android/pair.
Compatibility: To use the Nucleus Smart App for Android, your device will need to run Android 8 or later and support Bluetooth 4.0 and later. Audio streaming is only available on Android devices where the device manufacturer has enabled Audio Streaming for Hearing Aids (ASHA) technology. For a list of verified devices or to learn more about devices that support audio streaming visit https://www.cochlear.com/compatibility.
Note: Continued use of GPS running in the background can dramatically decrease battery life. The Nucleus Smart App only uses your GPS when it detects your Nucleus 7 Sound Processor has been lost or turned off, and does not constantly track your location.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
RECENT CHANGES
We update the app regularly so we can make it better for you. Get the latest version for all of the available features and improvements.
Changes in this release:
* Fixes and improvements for stability and connectivity
If you like using the app, please give us a quick rating and review. We love to hear your feedback.
Thanks for using Nucleus Smart.
Changes in this release:
* Fixes and improvements for stability and connectivity
If you like using the app, please give us a quick rating and review. We love to hear your feedback.
Thanks for using Nucleus Smart.
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosDevice ID & call information
· read phone status and identityLocation
· approximate location (network-based)· precise location (GPS and network-based)
Microphone
· record audioOther
· access Bluetooth settings· view network connections
· pair with Bluetooth devices
· run at startup
· prevent device from sleeping
· change your audio settings
· full network access
· control vibration
Phone
· read phone status and identityPhotos/Media/Files
· read the contents of your USB storage· modify or delete the contents of your USB storage
Storage
· modify or delete the contents of your USB storage· read the contents of your USB storage
Security Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data this app may collect
App info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Device or other IDs
Device or other IDs (Optional) : AnalyticsHealth and fitness
Health info (Optional) : App functionalityLocation
Approximate location (Optional) : AnalyticsMessages
Other in-app messages (Optional) : App functionalityPersonal info
Email address (Optional) : App functionality, Account managementName (Optional) : App functionality, Account management
Other info (Optional) : App functionality, Account management
User IDs (Optional) : App functionality, Account management
Photos and videos
Photos (Optional) : App functionality
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