Desk.com
Desk.com
Use the Desk app from a phone or tablet and never lose touch with your customers
Reviews
19.77%
8.47%
11.86%
16.95%
42.94%
★
★★
★★★
★★★★
★★★★★
35 rates
15 rates
21 rates
30 rates
76 rates
Comments
A Google user
★★★★★
"Finally I can respond when I am not near my computer! This will be very convenient. It is a bit quirky on initial login, but after a app restart, seems OK... Acceptable quirkyness for a beta. (The quirk was after I logged in using google apps I was sent to yet another login page, looked like the mobile site, after logging in again the UI would not respond at all. After restarting the app, it worked as expected, and the UI no longer looked like the mobile site.)"
Version: 1.0.3
"Finally I can respond when I am not near my computer! This will be very convenient. It is a bit quirky on initial login, but after a app restart, seems OK... Acceptable quirkyness for a beta. (The quirk was after I logged in using google apps I was sent to yet another login page, looked like the mobile site, after logging in again the UI would not respond at all. After restarting the app, it worked as expected, and the UI no longer looked like the mobile site.)"
Version: 1.0.3
A Google user
★★★★★
"Breezing through customer support cases left and right."
Version: 1.0.2
"Breezing through customer support cases left and right."
Version: 1.0.2
A Google user
★★★★★
"My gripe was getting logged out of the desktop app when you log into the Android app. Turns out as long as you log into the Android app first, then desktop - good to go! GREAT JOB ALL!"
Version: 1.0.2
"My gripe was getting logged out of the desktop app when you log into the Android app. Turns out as long as you log into the Android app first, then desktop - good to go! GREAT JOB ALL!"
Version: 1.0.2
A Google user
★
"App used to work fine. Now I can`t send replies to cases anymore. It`ll
just sit there with message ``sending your reply...``, but reply never gets
sent. Please fix this problem. It`s been like this for two months or more."
Version: 2.1.2
"App used to work fine. Now I can`t send replies to cases anymore. It`ll
just sit there with message ``sending your reply...``, but reply never gets
sent. Please fix this problem. It`s been like this for two months or more."
Version: 2.1.2
A Google user
★
"Hangs when replying cases ..."
Version: 1.2.13
"Hangs when replying cases ..."
Version: 1.2.13
A Google user
★
"Desk is great, but the app is honestly terrible. Can`t even reply to cases,
just read and change status."
Version: 2.1.2
"Desk is great, but the app is honestly terrible. Can`t even reply to cases,
just read and change status."
Version: 2.1.2
A Google user
★★★★★
"A mere 500 downloads as of now. I`.ll be testing this app thoroughly. I`m glad they finally launched the mobile app. The interface and functionality are good for basic use as of now. I hope they add deeper integration with the salesforce1 app, soon. I`d also like to see functionality to add multiple accounts, on different accounts"
Version: 1.0.3
"A mere 500 downloads as of now. I`.ll be testing this app thoroughly. I`m glad they finally launched the mobile app. The interface and functionality are good for basic use as of now. I hope they add deeper integration with the salesforce1 app, soon. I`d also like to see functionality to add multiple accounts, on different accounts"
Version: 1.0.3
A Google user
★★★★★
"Installing. Will write back if anything"
Version: 1.2.1
"Installing. Will write back if anything"
Version: 1.2.1
A Google user
★
"Cases aren`t displayed on the S6."
Version: 1.2.10
"Cases aren`t displayed on the S6."
Version: 1.2.10
A Google user
★★
"Functionality is good, but it crashes all the time"
Version: 1.2.10
"Functionality is good, but it crashes all the time"
Version: 1.2.10
A Google user
★★★★★
"Recent update, there`s a mismatch on the reply screen and my keyboard. It let`s me type there, but doesn`t accept auto correct or swype. Update: I received a carrier update this morning that seems to have resolved the issue."
Version: 2.0.0
"Recent update, there`s a mismatch on the reply screen and my keyboard. It let`s me type there, but doesn`t accept auto correct or swype. Update: I received a carrier update this morning that seems to have resolved the issue."
Version: 2.0.0
A Google user
★★★★
"Can`t delete a case from the app. Otherwise it works well enough. Wish it could show inline images instead of moving them to attachments."
Version: 2.1.1
"Can`t delete a case from the app. Otherwise it works well enough. Wish it could show inline images instead of moving them to attachments."
Version: 2.1.1
A Google user
★★★★
"Very convenient to know who`s requesting support when you are away from your computer. Indispensable, actually. But it crashes way too often when trying to use the phone app to actually respond to clients` request for support using your mobile phone. I`ve learned to do a `copy` before I click send, and then if it crashes I just paste my response on to my regular email account. Otherwise it`s a wonderful tool that gives you the freedom to leave the office."
Version: 1.2.10
"Very convenient to know who`s requesting support when you are away from your computer. Indispensable, actually. But it crashes way too often when trying to use the phone app to actually respond to clients` request for support using your mobile phone. I`ve learned to do a `copy` before I click send, and then if it crashes I just paste my response on to my regular email account. Otherwise it`s a wonderful tool that gives you the freedom to leave the office."
Version: 1.2.10
A Google user
★★
"So last update, they made it so you can`t read the original email while replying, and changed the reply button to some strange disappearing thing that`s never appeared properly... This lastest update you can`t see the folders (case filters) in your group now.. total rubbish"
Version: 2.1.0
"So last update, they made it so you can`t read the original email while replying, and changed the reply button to some strange disappearing thing that`s never appeared properly... This lastest update you can`t see the folders (case filters) in your group now.. total rubbish"
Version: 2.1.0
A Google user
★
"I`d like to be able to view my filters from my phone!"
Version: 2.1.0
"I`d like to be able to view my filters from my phone!"
Version: 2.1.0
A Google user
★★★★
"With the last update, it is not possible to see the filters. Cannot use the app anymore. // Update: thank you for the workaround, it is working."
Version: 2.1.0
"With the last update, it is not possible to see the filters. Cannot use the app anymore. // Update: thank you for the workaround, it is working."
Version: 2.1.0
A Google user
★★★★★
"Thanks for the updates. Love using the app on the train ride home!"
Version: 1.2.4
"Thanks for the updates. Love using the app on the train ride home!"
Version: 1.2.4
A Google user
★
"What i put desk web address."
"What i put desk web address."
A Google user
★★
"To find the company name I have to click on the case, then case details, then customer, then company. Company should be front and center in the inbox. For us the company name is most important piece of information."
Version: 1.2.10
"To find the company name I have to click on the case, then case details, then customer, then company. Company should be front and center in the inbox. For us the company name is most important piece of information."
Version: 1.2.10
A Google user
★
"App crashes often with unknown errors."
Version: 1.2.8
"App crashes often with unknown errors."
Version: 1.2.8
com.desk.android
Installs: 10,000+
(28,851 at
2024-03-26 04:14:38)
Version: 2.1.3
Category: Business
Pegi : Everyone
Publish Date : Aug 12, 2014
Update Date : 2018-07-27
Android Version : 4.1
Version: 2.1.3
Category: Business
Pegi : Everyone
Publish Date : Aug 12, 2014
Update Date : 2018-07-27
Android Version : 4.1
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Screenshots
DESCRIPTION
Whether you`re on the road or just in the conference room, the Desk.com mobile app will help you stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It`s that easy and it`s always safe and secure.
Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.)
Features:
• Use Desk.com on your Android phone or tablet
• Automatically sync with your Desk.com site
• Reply to and resolve customer requests
• Search across cases by keyword, customer name, or case ID
• View all of your customer inquiries
• Check in on your support queues
• Add internal notes for only colleagues to see
• Add quick replies and actions (macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• See detailed customer and company information
• Find out about new cases with push notifications
Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.)
Features:
• Use Desk.com on your Android phone or tablet
• Automatically sync with your Desk.com site
• Reply to and resolve customer requests
• Search across cases by keyword, customer name, or case ID
• View all of your customer inquiries
• Check in on your support queues
• Add internal notes for only colleagues to see
• Add quick replies and actions (macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• See detailed customer and company information
• Find out about new cases with push notifications
RECENT CHANGES
We fixed a bug causing macros with replies not to execute successfully.
DATA SAFETY AND SECURITY
This app has access to
Contacts
· find accounts on the deviceIdentity
· find accounts on the device· add or remove accounts
Other
· full network access· create accounts and set passwords
· prevent device from sleeping
· use accounts on the device
· view network connections
· control vibration
Photos/Media/Files
· read the contents of your USB storage· modify or delete the contents of your USB storage
Storage
· modify or delete the contents of your USB storage· read the contents of your USB storage
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