GoToAssist Support - Customer
GoToAssist Support - Customer
This is a secure support app but should only be used with a trusted agent.
Reviews
64.63%
0.00%
3.40%
6.80%
25.17%
★
★★
★★★
★★★★
★★★★★
95 rates
0 rates
5 rates
10 rates
37 rates
Comments
aj king
★
"This app works for those that are getting real help I got a phone call from someone saying my Apple account had suspicious activity So they convinced me to install this app They tried to get information for my Bank account, credit cards Walmart and Amazon accounts So don`t iñstall-use this app unless you know who you are working with! I almost gave them to much information I am still trying to change things to protect myself from this app and those people who hacked me BE CAREFUL WHEN INSTALLING"
"This app works for those that are getting real help I got a phone call from someone saying my Apple account had suspicious activity So they convinced me to install this app They tried to get information for my Bank account, credit cards Walmart and Amazon accounts So don`t iñstall-use this app unless you know who you are working with! I almost gave them to much information I am still trying to change things to protect myself from this app and those people who hacked me BE CAREFUL WHEN INSTALLING"
Barbara Gilpatrick
★★★★★
"Would recommend especially for covid vaccine card"
"Would recommend especially for covid vaccine card"
William Corbett
★
"People cold calling me trying to say my icloud account was compromised. I`ve never had any apple product...they are trying to steal your information"
"People cold calling me trying to say my icloud account was compromised. I`ve never had any apple product...they are trying to steal your information"
Nick
★
"Scam caller was attempting to have me download this program. Be wary of downloading at someone`s request."
Version: 2.3.0-261
"Scam caller was attempting to have me download this program. Be wary of downloading at someone`s request."
Version: 2.3.0-261
Mariska Gane
★
"scammer use this to steal your data, PLEASE dont install it"
"scammer use this to steal your data, PLEASE dont install it"
A Google user
★
"DO NOT DOWNLOAD Another party can gain access to your device. Using this app there was an attempt to take a large amount from my bank account. They took over my phone and even replied a SMS from my bank!"
"DO NOT DOWNLOAD Another party can gain access to your device. Using this app there was an attempt to take a large amount from my bank account. They took over my phone and even replied a SMS from my bank!"
Brent Harris
★
"They just totally robbed me, got my info. Had to cancel credit card!!! Fn pissed"
"They just totally robbed me, got my info. Had to cancel credit card!!! Fn pissed"
Charlie Gates
★
"I was just ripped off by someone who said they were from amazon"
"I was just ripped off by someone who said they were from amazon"
A Google user
★★★
"This is fine, but please make a technician version of rescueassist like you have for gotoassist. I would like to be able to use Rescue assist from my android to help a client."
Version: 1.3.2-166
"This is fine, but please make a technician version of rescueassist like you have for gotoassist. I would like to be able to use Rescue assist from my android to help a client."
Version: 1.3.2-166
Tiffany Brown
★
"Scammers use this app to get private information from people.....I did not like it!!!!!!😠"
"Scammers use this app to get private information from people.....I did not like it!!!!!!😠"
SHELLYB313
★
"They stole from me"
"They stole from me"
Candace Akers
★
"This app was installed on my phone by a hacker. They were able to connect to my bank account and got access to my private info. I had to change everything. This app should of never been made or available to anyone. Beware of this app."
"This app was installed on my phone by a hacker. They were able to connect to my bank account and got access to my private info. I had to change everything. This app should of never been made or available to anyone. Beware of this app."
ERNIE SAUNDERS
★
"After 7 years of good service and support, I needed support to fix an issue with my phone which is what I use to control my sonos/alexa/Amazon songs with. It always showed name of song artist and ability to skip forward or backwards in choosing a song to hear. That all went away so I called sonos support. Spent about an hour trying this that and the other till I couldn`t spend anymore time trying in vain to rectify the problem. I`ll have to try again when I have more time."
Version: 2.3.0-261
"After 7 years of good service and support, I needed support to fix an issue with my phone which is what I use to control my sonos/alexa/Amazon songs with. It always showed name of song artist and ability to skip forward or backwards in choosing a song to hear. That all went away so I called sonos support. Spent about an hour trying this that and the other till I couldn`t spend anymore time trying in vain to rectify the problem. I`ll have to try again when I have more time."
Version: 2.3.0-261
Rose Parks
★
"I couldn`t access my Amazon prime video account and was given a number to call. They told me to download this app and enter personal information in it. They failed to get what they wanted from me. They then asked me to download ``Zelle`` and still didn`t get what they wanted. Then they wanted me to purchase a $500 Amazon gift card from the nearest store so I could get my prime account back. (SCAM) Avoid this at all cost."
"I couldn`t access my Amazon prime video account and was given a number to call. They told me to download this app and enter personal information in it. They failed to get what they wanted from me. They then asked me to download ``Zelle`` and still didn`t get what they wanted. Then they wanted me to purchase a $500 Amazon gift card from the nearest store so I could get my prime account back. (SCAM) Avoid this at all cost."
Lindsay Michelle
★
"This is definitely a scam... DO NOT DOWNLOAD THIS... they want your bank information and anything else they can get. They say it`s an ``Amazon agent`` but In reality its not."
"This is definitely a scam... DO NOT DOWNLOAD THIS... they want your bank information and anything else they can get. They say it`s an ``Amazon agent`` but In reality its not."
Kimberly Conkle
★
"A scam. I called a number that was supposed to be venmo customer service they took over my phone and sent themselves money from my account"
"A scam. I called a number that was supposed to be venmo customer service they took over my phone and sent themselves money from my account"
john ice
★
"High risk. Access granted to scammers."
"High risk. Access granted to scammers."
Brian Bergin
★
"Terrible. Doesn`t work at all. Skip this with all possible energy."
"Terrible. Doesn`t work at all. Skip this with all possible energy."
Pamala j Mitchell
★
"Not GOOD AT ALL!!! ON THE PHONE ALL DAY FOR HOURS, CANCELING TO ELITE SINGLES, AND A REFUND OF 167.40. CAN`T HELP BUT KNOWING I`M BEING USED, AND SCAMED THRU THIS SITE. ASKING FOR ALL OF MY EMAIL, BANK ENTRY CODES THAT ,MIKE BROWN IS COPING MY DATA,ON TO HIS COMPUTER.NOT GOOD SERVICE AT ALL. I WILL FACEBOOK THIS EXPERIENCE.IM VERY ANGRY AND DISAPPOINTED IN YOUR PROGRAM OF DELAYING MY REFUND."
"Not GOOD AT ALL!!! ON THE PHONE ALL DAY FOR HOURS, CANCELING TO ELITE SINGLES, AND A REFUND OF 167.40. CAN`T HELP BUT KNOWING I`M BEING USED, AND SCAMED THRU THIS SITE. ASKING FOR ALL OF MY EMAIL, BANK ENTRY CODES THAT ,MIKE BROWN IS COPING MY DATA,ON TO HIS COMPUTER.NOT GOOD SERVICE AT ALL. I WILL FACEBOOK THIS EXPERIENCE.IM VERY ANGRY AND DISAPPOINTED IN YOUR PROGRAM OF DELAYING MY REFUND."
Matt Hill
★
"Does not work. Full WiFi/4G always tells me to check internet connection after entering the support code. Samsung S10 running latest updates. Stock android."
Version: 2.1.4-239
"Does not work. Full WiFi/4G always tells me to check internet connection after entering the support code. Samsung S10 running latest updates. Stock android."
Version: 2.1.4-239
com.logmein.rescueassist
Installs: 50,000+
(94,083 at
2024-04-19 11:23:17)
Version: 2.3.1-10
Category: Business
Pegi : Everyone
Publish Date : Sep 3, 2018
Update Date : 2023-04-26
Android Version : 6.0
Version: 2.3.1-10
Category: Business
Pegi : Everyone
Publish Date : Sep 3, 2018
Update Date : 2023-04-26
Android Version : 6.0
Available on
Publisher
GoTo Technologies USA, Inc.
333 Summer St
Boston MA 02210
United States
https://support.logmeininc.com/gotoassist-remotesupport
support@gotoassist.com
Privacy Policy
333 Summer St
Boston MA 02210
United States
https://support.logmeininc.com/gotoassist-remotesupport
support@gotoassist.com
Privacy Policy
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Screenshots
DESCRIPTION
ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.
The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.
How to Use:
1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.
Features:
Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.
GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.
The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.
How to Use:
1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.
Features:
Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.
GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.
DATA SAFETY AND SECURITY
This app has access to
Contacts
· find accounts on the deviceDevice ID & call information
· read phone status and identityIdentity
· find accounts on the deviceOther
· pair with Bluetooth devices· full network access
· change network connectivity
· run at startup
· access Bluetooth settings
· prevent device from sleeping
· view network connections
· connect and disconnect from Wi-Fi
Phone
· read phone status and identityWi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
Data can’t be deleted
· The developer doesn’t provide a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
App info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Device or other IDs
Device or other IDs (Optional) : Analytics
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