Duke Energy
Duke Energy
Manage your Duke Energy account and pay your bill from anywhere.
Reviews
19.46%
4.26%
5.83%
11.08%
59.38%
★
★★
★★★
★★★★
★★★★★
1,001 rates
219 rates
300 rates
570 rates
3,055 rates
Comments
Pasquale Freda
★★★★
"What a difference now that I`m able to log in! All the information we need to manage our account seems to be at hand. We recently had a smart meter installed so we`re able to track hour-by-hour usage. Nice job, my only suggestion at this point is minor - why not have your app check with the system setting to adjust for dark mode? You wouldn`t need the toggle in the app."
Version: 4.10.0
"What a difference now that I`m able to log in! All the information we need to manage our account seems to be at hand. We recently had a smart meter installed so we`re able to track hour-by-hour usage. Nice job, my only suggestion at this point is minor - why not have your app check with the system setting to adjust for dark mode? You wouldn`t need the toggle in the app."
Version: 4.10.0
Lydia
★★★★★
"Excellent highly recommend, also app is user friendly and efficient. Very straight forward while showing ways and help on how to bring down your costs. Hands down best electric company I have been with. Thank you for great service every day. -happy customer, location: Rolling Hills Apartments- Jill"
Version: 4.20.0
"Excellent highly recommend, also app is user friendly and efficient. Very straight forward while showing ways and help on how to bring down your costs. Hands down best electric company I have been with. Thank you for great service every day. -happy customer, location: Rolling Hills Apartments- Jill"
Version: 4.20.0
Sandy
★★★★★
"Very simple to pay online"
Version: 4.7.0
"Very simple to pay online"
Version: 4.7.0
JasonAllen MichealTruett
★★★★★
".Playstore.DukeEnergy.Spectrum.Commonwealth.USA.5Sequences"
Version: 4.12.0
".Playstore.DukeEnergy.Spectrum.Commonwealth.USA.5Sequences"
Version: 4.12.0
jennifer flowers
★
"The app was working just fine and now I can`t get in to it al all I don`t know what happened but it looked me out of my account with is going on I have not heard this problem all of last year and now it`s a new year and I can`t get in with the hell people??? I try everything I send in the right amount.email. and phone number and still no answer 🙎🏾♀️ with the hell....."
Version: 4.21.0
"The app was working just fine and now I can`t get in to it al all I don`t know what happened but it looked me out of my account with is going on I have not heard this problem all of last year and now it`s a new year and I can`t get in with the hell people??? I try everything I send in the right amount.email. and phone number and still no answer 🙎🏾♀️ with the hell....."
Version: 4.21.0
M G Dorin
★
"They changed the rules and didn`t inform the customers"
"They changed the rules and didn`t inform the customers"
Sarah Victoria Gonzalez (SVG331)
★★★
"This is interesting review for ``app`` but let`s forget about what really counts. All this does is make it easy to pay. So 3 stars for easy to pay. Customer service is questionable but I am forced to use Duke no other option. I have 4 residences (next to each other)"
Version: 4.14.0.1
"This is interesting review for ``app`` but let`s forget about what really counts. All this does is make it easy to pay. So 3 stars for easy to pay. Customer service is questionable but I am forced to use Duke no other option. I have 4 residences (next to each other)"
Version: 4.14.0.1
Eric Michael
★
"This company su.ux"
"This company su.ux"
Leslie Holland
★★★
"I think they need to watch greenhouse gas emissions, AND depend far more on nuclear than they do, quit using coal. It is ruining the environment and NC`s beautiful waters. We`re a tourism MECCA because of our scenic views of the mountains and shorelines, rivers and streams, keep them CLEANER! DO BETTER, DUKE POWER."
"I think they need to watch greenhouse gas emissions, AND depend far more on nuclear than they do, quit using coal. It is ruining the environment and NC`s beautiful waters. We`re a tourism MECCA because of our scenic views of the mountains and shorelines, rivers and streams, keep them CLEANER! DO BETTER, DUKE POWER."
Latasha Jennings
★★★★★
"I think i will like this app first time use app"
"I think i will like this app first time use app"
David Lowman
★★★★
"Sometimes not good"
Version: 4.12.0
"Sometimes not good"
Version: 4.12.0
HyperSin NGN
★★★
"I cant view energy usage, like i see what i use daily but some days i usr 8kw and the next day its 26kw and i havent done anything different that day and before i could see exactly what was using power but now i am not able to check to see whats drawing so much power when i google it, it says use the app but i am using the app and im not able to see whats pulling alot of power, is it my oven or my water heater, id like to know eventually"
Version: 4.14.0
"I cant view energy usage, like i see what i use daily but some days i usr 8kw and the next day its 26kw and i havent done anything different that day and before i could see exactly what was using power but now i am not able to check to see whats drawing so much power when i google it, it says use the app but i am using the app and im not able to see whats pulling alot of power, is it my oven or my water heater, id like to know eventually"
Version: 4.14.0
Remond Smiley
★★
"Elizabeth at the corner store with may and Torrey get em go"
"Elizabeth at the corner store with may and Torrey get em go"
Jeremy Nelson
★
"They say hr app is updated, inreinstall3d and as of today 7/29/22, still will not work. Never ever works. Never. As of 2/18/2022, app still does not work. It crashes instead of signing in. This is a disgrace. Fix it or get rid of it."
Version: 4.7.0
"They say hr app is updated, inreinstall3d and as of today 7/29/22, still will not work. Never ever works. Never. As of 2/18/2022, app still does not work. It crashes instead of signing in. This is a disgrace. Fix it or get rid of it."
Version: 4.7.0
Myrrh
★★★
"Couldn`t log in after I downloaded the app. :("
Version: 4.11.0
"Couldn`t log in after I downloaded the app. :("
Version: 4.11.0
nina hope
★★★★★
"I love being able to see how much power we use daily."
Version: 4.18.6
"I love being able to see how much power we use daily."
Version: 4.18.6
Tom Phelan
★
"It`s amazing to me how reluctant the so called ``Supervisors`` are to take a phone call. A twenty minute wait, a promised call back and nothing.... I feel bad for the reps with such poor leadership in front of them"
"It`s amazing to me how reluctant the so called ``Supervisors`` are to take a phone call. A twenty minute wait, a promised call back and nothing.... I feel bad for the reps with such poor leadership in front of them"
Jeremy Holt
★
"Bill pay is all messed up. I have to rewrite all my info every time. Now it keeps telling pay date can`t be in past. It`s today`s date! Very aggravated please fix!"
Version: 4.8.0
"Bill pay is all messed up. I have to rewrite all my info every time. Now it keeps telling pay date can`t be in past. It`s today`s date! Very aggravated please fix!"
Version: 4.8.0
Stacey Williams
★★★★★
"App is great and very useful to pay bills and to get assistance if you need it also you can see your bill get helpful tips in how to save on your bill and best part I love about the app is not waiting on hold all freaking day to get some one but you can also sign up to get the pay as you go and set up payment plans basically you can do everything you can do with the app that you can do on hold and waiting for a live agent. Nothing bad to say about this app"
Version: 4.10.0
"App is great and very useful to pay bills and to get assistance if you need it also you can see your bill get helpful tips in how to save on your bill and best part I love about the app is not waiting on hold all freaking day to get some one but you can also sign up to get the pay as you go and set up payment plans basically you can do everything you can do with the app that you can do on hold and waiting for a live agent. Nothing bad to say about this app"
Version: 4.10.0
Ronald Lee
★★★★★
"Complete. Thank you 😊"
Version: 4.22.0
"Complete. Thank you 😊"
Version: 4.22.0
com.dukeenergy.customerapp.release
Installs: 1,000,000+
(1,154,158 at
2024-03-08 10:17:08)
Version: 5.9.0
Category: Business
Pegi : Everyone
Publish Date : Mar 25, 2019
Update Date : 2024-03-05
Android Version : 8.0
Version: 5.9.0
Category: Business
Pegi : Everyone
Publish Date : Mar 25, 2019
Update Date : 2024-03-05
Android Version : 8.0
Available on
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Screenshots
DESCRIPTION
With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to:
• Easy log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either fingerprint to easily access your account.
• View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month.
• Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored.
• Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information.
• Set up bill reminders. Stay on top of your bill and always know when to pay.
• Save more. Take advantage of our energy- and money-saving offers.
• Customer service. Contact our customer support if you ever have questions about your service or your energy bill.
• Easy log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either fingerprint to easily access your account.
• View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month.
• Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored.
• Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information.
• Set up bill reminders. Stay on top of your bill and always know when to pay.
• Save more. Take advantage of our energy- and money-saving offers.
• Customer service. Contact our customer support if you ever have questions about your service or your energy bill.
RECENT CHANGES
Made some tweaks. We’ll never stop improving.
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosLocation
· precise location (GPS and network-based)· approximate location (network-based)
Other
· control vibration· full network access
· prevent device from sleeping
· view network connections
Phone
· directly call phone numbersWi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
App activity
App interactions (Optional) : AnalyticsApp info and performance
Crash logs (Optional) : AnalyticsOther app performance data (Optional) : Analytics
Device or other IDs
Device or other IDs (Optional) : App functionalityFinancial info
User payment info (Optional) : App functionalityPersonal info
User IDs (Optional) : AnalyticsData this app may collect
App info and performance
Crash logs (Optional) : AnalyticsDevice or other IDs
Device or other IDs (Optional) : App functionalityFinancial info
Purchase history (Optional) : App functionalityUser payment info (Optional) : App functionality
Personal info
Address (Optional) : App functionality, Account managementEmail address (Optional) : App functionality, Developer communications
Name (Optional) : Developer communications
Phone number (Optional) : App functionality, Account management
User IDs (Optional) : App functionality, Analytics
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