Thelemic Waves
★★
"Every year this app gets jankier and jankier. For instance, I don`t always get notified by the app that an incoming call is coming, then the phone rings. Sometimes I do get notified before the phone rings (as it should be). Other times I get notified of the incoming call I didn`t get a notification for about 30 minutes after the call was completed. Sometimes I get notified by email that I missed a chat and my app never showed a busy signal nor a notification of a chat request."
Version: 4.5.0
Darlene Cohen
★
"This past weekend was the worst. This app totally failed me. You pay high fees to feature your listings and then lose money when the app fails during the notification period. Next, your quality score dings you and says ``needs focus``. So you lose money and dignity. Keen ``needs to focus`` more on this app to ensure advisors aren`t losing money and appropriately reimburse when the app fails. It`s odd an organization severely focused on customer retention and callbacks fails advisors with lame cs."
Version: 2.9.0
SoulReader67 Buck
★★
"Often I receive no chime for chat notifications, which is upsetting for my customers and to me"
Version: 3.9.0
Derika Wolfe
★★★
"This was a very easy app to use however I was let go from keen I enjoyed working for the company very much for over 20 years"
Version: 3.2.1
Ann Marie O`Dell
★★★★★
"Easy and efficient"
Version: 3.9.0
Veronica Zee
★
"Can not use talk to text feature. Can only use app with a mobile device. Can not change profile picture. Thus app is basically useless. It makes it more difficult to connect with your clients."
Tanya Creasman
★★★
"Extremely frustrating to be changed from active to inactive for an app that fails to notify me when I`m being requested for chats. It`s great except for that."
Version: 2.6.0
Rosa Lina
★★★
"Usually when I use the app every thing is great, but the past couple weeks it has been glitchy, sometimes I will get a chat and there is no notification, yes I definitely make sure my volume is up. Or sometimes I will accept the chat and it will drop as soon as I accept it. And now I am getting a Notification that there is an updated version but when I click on update it does nothing. It won`t update. I am sure these issues have definitely affected my algorithm."
Version: 3.1.1
FNTS Construction LLC
★
"I can not figure noit how to use this app"
Scott Hall
★★
"Notification for chats are not coming thru. I keep getting my status changes due to lack of notifications"
Version: 2.6.0
Jolly Roger
★
"Love My Keen Bummed I can`t get into my account as a result of the very first Federal Trade Reference Number Fast Forward and You Know The Rest! I will call as soon as possible until then know that I am not on the portal AT ALL ZERO TOLERANCE! PRIVACY POLICY"
Version: 2.4.0
Sue Y
★★
"Chat feature is glitchy. In the middle of a chat, a phone call came in & kicked me off session.I was not able return to chat & had to compensate the client . I`m losing money. Fix it! Update: I contacted advisor support. The fees are high to lose money bc of this. I was told BOTH my client & i use the latest update. I have 0 control over my clients. I requested reimbursement for malfunction, but no avail. It`s happening often. Advisors deserve compensation not Keen credit for future chats."
Version: 3.3.1
SjGary TwoPeace (2Peace)
★★★
"It works when it wants to"
Emily Watts
★
"Unless you have the app open and draining your battery the ENTIRE TIME (no, you can`t even have a messenger chat head open) you`re logged on, you WILL miss chats, you WILL be logged off, & both you & Keen will LOSE MONEY. I`m not sure why this isn`t a priority for the company. I thought businesses existed to make money. They`re rumored to be `the best choice`. Not really living up to it though."
Version: 2.1.0
NCHERRYable
★★★★★
"Love it.. so user friendly"
Version: 2.0.1
Dylan Bilinsky
★★★★
"It is very handy to have available to you, but unless I have the app open on my screen I do not receive an alert and even with it on my screen i sometimes get a notification sound after the minute is up to accept their chat."
Version: 2.6.0
Anna Daniel
★★
"Almost always states A Busy Status when I`m not busy...on Calls and Chat...why?"
Version: 3.3.1
Lilly Grace
★★★★★
"I love this app! Best and easiest one I`ve ever used!"
Version: 3.2.0
Alex Artman
★★★★★
"What I love about the app is that if I am away from the computer, I can still hear the chat monitor coming through if I am in another room, and gives me the flexibility to be able to never miss a chat. Also, if I go outside for a walk or something then I can still have keen with me and do business wherever I go. Really do love the app"
Version: 1.5.3
Melissa Shaffer
★★★
"Love the app but having sound issues on two devices resulting in missed chat"
Version: 2.9.0