ServiceDesk Plus MSP
ServiceDesk Plus MSP
Handle multiple accounts in a single help desk.
Reviews
32.70%
8.53%
20.38%
26.54%
11.85%
★
★★
★★★
★★★★
★★★★★
69 rates
18 rates
43 rates
56 rates
25 rates
Comments
Cheryl Kirk
★
"Before the latest update on October 28th, I would have given this app 10 Stars if I could. Now, not so much. It is buggy, since the upgrade, it closes on me because of bugs. They have made changes that have made it difficult for me, personally, to use sufficiently. I used to really rely on this app to help me do my job and in just a few days I have stopped using it nearly as much. If I could remove the upgrade, I would and never take it."
Version: 5.1
"Before the latest update on October 28th, I would have given this app 10 Stars if I could. Now, not so much. It is buggy, since the upgrade, it closes on me because of bugs. They have made changes that have made it difficult for me, personally, to use sufficiently. I used to really rely on this app to help me do my job and in just a few days I have stopped using it nearly as much. If I could remove the upgrade, I would and never take it."
Version: 5.1
A Google user
★★
"doesnt work with active directory"
Version: 4.3
"doesnt work with active directory"
Version: 4.3
A Google user
★
"Worst app. Never receive notification when a new ticket is created. Need to find an alternative"
Version: 3.3
"Worst app. Never receive notification when a new ticket is created. Need to find an alternative"
Version: 3.3
Aslam Vakkayil
★★★★★
"logged into our UAT server (MSP). Now i need to change server to production. UAT server is offline, hence the app wont let you clear credentials or remove or change server. rewrite the app to clear or reset or logout credentials and server info, even if the server or network is unavailable."
Version: 4.3.2
"logged into our UAT server (MSP). Now i need to change server to production. UAT server is offline, hence the app wont let you clear credentials or remove or change server. rewrite the app to clear or reset or logout credentials and server info, even if the server or network is unavailable."
Version: 4.3.2
A Google user
★★
"Once you login as Demo you can`t logout"
Version: 3.0
"Once you login as Demo you can`t logout"
Version: 3.0
A Google user
★★★★
"Would like to view tasks as well. Then I will give it 5 stars"
Version: 1.0.2
"Would like to view tasks as well. Then I will give it 5 stars"
Version: 1.0.2
Chris Sevey
★★★
"Historically has been a valuable app. They are taking too long to fix the crashing issue. It has made using their product more inconvenient. I`ve noticed a decline in product support as well."
Version: 5.2.1
"Historically has been a valuable app. They are taking too long to fix the crashing issue. It has made using their product more inconvenient. I`ve noticed a decline in product support as well."
Version: 5.2.1
A Google user
★★★★★
"App is good.. User interface can be made better"
Version: 4.3
"App is good.. User interface can be made better"
Version: 4.3
A Google user
★
"The app that shows me about a tenth of what I need as compared to the actual website. No client data."
Version: 1.0.2
"The app that shows me about a tenth of what I need as compared to the actual website. No client data."
Version: 1.0.2
john kyriazakos
★★★★
"It does the job but it is still missing some functionality. Your can`t customize the notification sounds and it doesn`t notify for unassigned requests."
Version: 4.5.1
"It does the job but it is still missing some functionality. Your can`t customize the notification sounds and it doesn`t notify for unassigned requests."
Version: 4.5.1
A Google user
★★★
"No engineer schedule, no task view which defeats its purpose, no asset management, no option to create or manage predefined built-in views... Concept is great but it needs work to be useful for technicians on the road..."
Version: 1.0.2
"No engineer schedule, no task view which defeats its purpose, no asset management, no option to create or manage predefined built-in views... Concept is great but it needs work to be useful for technicians on the road..."
Version: 1.0.2
A Google user
★★★★
"Why app dont have tasks?!"
Version: 1.0.2
"Why app dont have tasks?!"
Version: 1.0.2
A Google user
★★★★
"However we get duplicate emails when we try and reply to case via app."
Version: 1.0.2
"However we get duplicate emails when we try and reply to case via app."
Version: 1.0.2
A Google user
★★★★
"not up to our expectations"
Version: 3.3
"not up to our expectations"
Version: 3.3
A Google user
★★★
"Just requests, no problems or changes, which means only some of my workload is visible in the app, so of limited use to me. Responsive and easy enough to use."
Version: 3.4
"Just requests, no problems or changes, which means only some of my workload is visible in the app, so of limited use to me. Responsive and easy enough to use."
Version: 3.4
shyam wankhade
★
"When we can expect the release of supported version with 10.6 What`s going on."
Version: 4.6.1
"When we can expect the release of supported version with 10.6 What`s going on."
Version: 4.6.1
Matthew Hoover
★
"Crashes everytime it asks for location"
Version: 5.2.1
"Crashes everytime it asks for location"
Version: 5.2.1
A Google user
★★★
"Needs to include service requests and a requestor app"
Version: 1.0.2
"Needs to include service requests and a requestor app"
Version: 1.0.2
A Google user
★★★★
"Comes in very handy for checking & updating support calls while you are mobile"
Version: 1.0.2
"Comes in very handy for checking & updating support calls while you are mobile"
Version: 1.0.2
A Google user
★★★
"It wont update but sometimes it wont work"
"It wont update but sometimes it wont work"
com.manageengine.sdp.msp
Installs: 10,000+
(29,669 at
2024-03-06 18:20:52)
Version: 5.6
Category: Business
Pegi : Everyone
Publish Date : Feb 7, 2014
Update Date : 2023-10-17
Android Version : 5.0
Version: 5.6
Category: Business
Pegi : Everyone
Publish Date : Feb 7, 2014
Update Date : 2023-10-17
Android Version : 5.0
Available on
Publisher
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Screenshots
DESCRIPTION
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients` IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
RECENT CHANGES
Version 5.6:
1. Supported Two Factor Authentication loginTFA from SDPMSP 14500
2. Reply templates supported from SDPMSP 14500
3. Issue ID - 21868: Add request, multi line description entered in mobile will be reflected in web.
4. Issue ID - 22226: Crash is fixed when technician approve the change.
1. Supported Two Factor Authentication loginTFA from SDPMSP 14500
2. Reply templates supported from SDPMSP 14500
3. Issue ID - 21868: Add request, multi line description entered in mobile will be reflected in web.
4. Issue ID - 22226: Crash is fixed when technician approve the change.
DATA SAFETY AND SECURITY
This app has access to
Calendar
· read calendar events plus confidential information· add or modify calendar events and send email to guests without owners` knowledge
Camera
· take pictures and videosContacts
· find accounts on the deviceIdentity
· find accounts on the deviceLocation
· approximate location (network-based)· precise location (GPS and network-based)
Other
· view network connections· full network access
· run at startup
· control vibration
· prevent device from sleeping
Photos/Media/Files
· modify or delete the contents of your USB storage· read the contents of your USB storage
Storage
· modify or delete the contents of your USB storage· read the contents of your USB storage
Security Practices
Data isn’t encrypted
· Your data isn’t transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data this app may collect
App info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Other app performance data (Optional) : Analytics
Device or other IDs
Device or other IDs (Optional) : App functionalityLocation
Precise location (Optional) : App functionalityPersonal info
Email address (Optional) : App functionalityName (Optional) : App functionality
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