SAP Field Service Management
SAP Field Service Management
Connects all aspects of field service to improve your business
Reviews
48.05%
10.01%
11.96%
15.99%
13.98%
★
★★
★★★
★★★★
★★★★★
667 rates
139 rates
166 rates
222 rates
194 rates
Comments
Lukka Srinivaas
★★
"This app was not working on vivo mobile what was the problem is that Our office work totally depending on this app..but the app was not working on my vivo mobile...pls check that crashing problem....then Your not solve that problem then pls remove this on Google Play Store .. it`s better for users"
Version: 9.3.0
"This app was not working on vivo mobile what was the problem is that Our office work totally depending on this app..but the app was not working on my vivo mobile...pls check that crashing problem....then Your not solve that problem then pls remove this on Google Play Store .. it`s better for users"
Version: 9.3.0
Sachin Kumar Maurya
★★★★★
"Bhut Ganda apps hai"
Version: 9.9.0
"Bhut Ganda apps hai"
Version: 9.9.0
John Schulze
★
"In my 30 years of software experience this is one of the worst applications I have ever worked with. The inefficiency of it is absolutely mind numbing."
Version: 10.5.0
"In my 30 years of software experience this is one of the worst applications I have ever worked with. The inefficiency of it is absolutely mind numbing."
Version: 10.5.0
Ahmed Hamad
★
"Very bad application taking forever for sync,"
Version: 9.7.0
"Very bad application taking forever for sync,"
Version: 9.7.0
A Google user
★★
"The editable options are not working fine"
Version: 7.18.0
"The editable options are not working fine"
Version: 7.18.0
D
★★★
"very hard to fill in from phone."
Version: 10.6.4
"very hard to fill in from phone."
Version: 10.6.4
A Google user
★
"last update damage the app. Previous update damage the ability to sign report now with this update the app loop with message loading please wait... no more posible to start the app."
Version: 7.16.0
"last update damage the app. Previous update damage the ability to sign report now with this update the app loop with message loading please wait... no more posible to start the app."
Version: 7.16.0
Sk Shamim
★
"Complain (call) don`t view date wise."
Version: 10.8.0
"Complain (call) don`t view date wise."
Version: 10.8.0
Avatar N
★★★
"Resolution only takes 255 characters and not allow to save (grey out) after the recent update. Also chargeable status entered but not being updated when backed out. Please fix."
Version: 10.0.0
"Resolution only takes 255 characters and not allow to save (grey out) after the recent update. Also chargeable status entered but not being updated when backed out. Please fix."
Version: 10.0.0
Max Xelratr
★★
"Works so slow and sometimes not at all."
Version: 10.5.0
"Works so slow and sometimes not at all."
Version: 10.5.0
Bang Opec
★★
"Update on Aug 2022 : Still cannot work with Sidel company... Uninstalled Already..."
Version: 8.3.2
"Update on Aug 2022 : Still cannot work with Sidel company... Uninstalled Already..."
Version: 8.3.2
mayur patare
★
"Not working proper. online activity tab not open. long time required for synchronisation."
Version: 10.6.0
"Not working proper. online activity tab not open. long time required for synchronisation."
Version: 10.6.0
Marin Daniel
★
"Instable, lot of bugs"
Version: 10.6.1
"Instable, lot of bugs"
Version: 10.6.1
Fadhlullah Mokhtar
★
"Very slow and complicated system"
Version: 9.5.0
"Very slow and complicated system"
Version: 9.5.0
Romeo Rayn Rykael
★
"The number of low rating given by users is understandable. Previously, closing a task took less than a minute on another app. Company decided to engage FSM irregardless of the bad review...it takes up to 15 minutes to close a task now. We can`t even see the contract status, call receive time which is important for response time. The number and duration of sync is too much and too long. Obviously making us less productive. The email auto send doesn`t even work! Honestly, it is a frustrating exp."
Version: 9.6.0
"The number of low rating given by users is understandable. Previously, closing a task took less than a minute on another app. Company decided to engage FSM irregardless of the bad review...it takes up to 15 minutes to close a task now. We can`t even see the contract status, call receive time which is important for response time. The number and duration of sync is too much and too long. Obviously making us less productive. The email auto send doesn`t even work! Honestly, it is a frustrating exp."
Version: 9.6.0
Mihai Pana
★
"This app is a junk. It has a lot of issues. Last version 10.6.0 was the worst update posible. Almost half of the team couldn`t sync anymore."
Version: 10.6.0
"This app is a junk. It has a lot of issues. Last version 10.6.0 was the worst update posible. Almost half of the team couldn`t sync anymore."
Version: 10.6.0
Krishan Yadav
★
"App very slow Ek complen close karne me 15 se 20 minute lagte h Photo lene ke bad bhi photo apne aap hat jate h"
Version: 9.5.0
"App very slow Ek complen close karne me 15 se 20 minute lagte h Photo lene ke bad bhi photo apne aap hat jate h"
Version: 9.5.0
Anand Kumar
★
"This apps phone not working please resolbe my apps"
Version: 9.6.1
"This apps phone not working please resolbe my apps"
Version: 9.6.1
A Google user
★
"Waste of time !! Company has changed over to this system and has been useless full of bugs Constantly losses youre jobs when you sync and only 50% of the time let`s you sign off the job This is not just me 50 personnel using the app Not a time saving or reliable system"
Version: 7.23.0
"Waste of time !! Company has changed over to this system and has been useless full of bugs Constantly losses youre jobs when you sync and only 50% of the time let`s you sign off the job This is not just me 50 personnel using the app Not a time saving or reliable system"
Version: 7.23.0
ck sang
★
"Every page need to sychronize,not user freindly. Sychronize always fail and need always restart app. If all thia because company designer fault, that mean the certs give to designer is not qualified."
Version: 9.7.0
"Every page need to sychronize,not user freindly. Sychronize always fail and need always restart app. If all thia because company designer fault, that mean the certs give to designer is not qualified."
Version: 9.7.0
com.sap.fsm
Installs: 50,000+
(73,755 at
2024-04-27 14:00:37)
Version: 24.04.2
Category: Business
Pegi : Everyone
Publish Date : Oct 17, 2018
Update Date : 2024-04-15
Android Version : 7.1
Version: 24.04.2
Category: Business
Pegi : Everyone
Publish Date : Oct 17, 2018
Update Date : 2024-04-15
Android Version : 7.1
Available on
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Screenshots
DESCRIPTION
Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.
BENEFITS
• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
• Real time optimization for better utilization in dynamic service environments
• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
• Highly flexible checklist improving MTTR
• Improved visibility for real customer satisfaction and loyalty
• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
• Full offline support when out of cell coverage gives you true mobility
BENEFITS
• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
• Real time optimization for better utilization in dynamic service environments
• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
• Highly flexible checklist improving MTTR
• Improved visibility for real customer satisfaction and loyalty
• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
• Full offline support when out of cell coverage gives you true mobility
RECENT CHANGES
BUG FIXES
• Removed Autonavi integration
• Removed Autonavi integration
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosContacts
· read your contactsDevice ID & call information
· read phone status and identityLocation
· approximate location (network-based)· precise location (GPS and network-based)
Microphone
· record audioOther
· view network connections· control Near Field Communication
· run at startup
· control vibration
· control flashlight
· prevent device from sleeping
· full network access
· change your audio settings
Phone
· read phone status and identityPhotos/Media/Files
· modify or delete the contents of your USB storage· read the contents of your USB storage
Storage
· modify or delete the contents of your USB storage· read the contents of your USB storage
Security Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
Data that may be shared with other companies or organizations
App info and performance
Diagnostics (Optional) : AnalyticsOther app performance data (Optional) : Analytics
Audio
Voice or sound recordings (Optional) : App functionalityDevice or other IDs
Device or other IDs (Optional) : AnalyticsPersonal info
Address (Optional) : App functionalityEmail address (Optional) : App functionality
Name (Optional) : App functionality
Phone number (Optional) : App functionality
Photos and videos
Photos (Optional) : App functionalityVideos (Optional) : App functionality
Data this app may collect
App info and performance
Crash logs (Optional) : AnalyticsAudio
Voice or sound recordings (Optional) : App functionalityLocation
Approximate location (Optional) : App functionalityPrecise location (Optional) : App functionality
Personal info
Address (Optional) : App functionalityEmail address (Optional) : App functionality
Name (Optional) : App functionality
Phone number (Optional) : App functionality
Photos and videos
Photos (Optional) : App functionalityVideos (Optional) : App functionality
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