myPhonak
myPhonak
Personalized hearing experience and health data tracking
Reviews
4.19%
2.79%
8.56%
18.15%
66.31%
★
★★
★★★
★★★★
★★★★★
1,782 rates
1,187 rates
3,644 rates
7,727 rates
28,228 rates
Comments
PJ Lightning
★
"Appallingly bad. Constantly fails to connect to the L aid, and any settings last only so long as the ap is open. As soon as the phone sleeps, or you get a notification about anything, you`re back on auto. And now their response has vanished too."
Version: 6.2.3
"Appallingly bad. Constantly fails to connect to the L aid, and any settings last only so long as the ap is open. As soon as the phone sleeps, or you get a notification about anything, you`re back on auto. And now their response has vanished too."
Version: 6.2.3
Henry Sobel
★★
"new hearing aid user and loved them and the app - for the firdt day. hearing aids are great but app will no longer connect, despite all efforts. just spins saying ``this may take a while``. ``a while `` never ends. sooo disappointed."
Version: 6.3.0
"new hearing aid user and loved them and the app - for the firdt day. hearing aids are great but app will no longer connect, despite all efforts. just spins saying ``this may take a while``. ``a while `` never ends. sooo disappointed."
Version: 6.3.0
D Jorgensen
★★
"It stops working a lot. When app is updated, it doesn`t work."
Version: 6.3.0
"It stops working a lot. When app is updated, it doesn`t work."
Version: 6.3.0
Mad Wabbit
★★
"Always slow to connect. It also usually only connects to one side, which may be right or left depending upon what mood it seems to be in. Waiting 5 minutes to connect to both is ridiculous. Works well when it does actually connect. FYI, I don`t have any other apps using Bluetooth ( only turn it on for this app) and have turned off unused apps running in the background."
Version: 6.2.3
"Always slow to connect. It also usually only connects to one side, which may be right or left depending upon what mood it seems to be in. Waiting 5 minutes to connect to both is ridiculous. Works well when it does actually connect. FYI, I don`t have any other apps using Bluetooth ( only turn it on for this app) and have turned off unused apps running in the background."
Version: 6.2.3
Pamela Hayes
★★★★★
"Was working fine for almost 3 weeks - then something happened. I left the charger plugged in - when I unplugged it and left it unplugged until I went to bed. The next morning, only solid green lights!! Update: the battery charge doesn`t last all day for me. Is there a minimum and maximum charging limit to maximize how long they remain charged?"
Version: 6.4.0
"Was working fine for almost 3 weeks - then something happened. I left the charger plugged in - when I unplugged it and left it unplugged until I went to bed. The next morning, only solid green lights!! Update: the battery charge doesn`t last all day for me. Is there a minimum and maximum charging limit to maximize how long they remain charged?"
Version: 6.4.0
Frank P
★
"I got my hearing aids today and they asked me if I wanted to install myPhonak. I said yes and have been trying to download program for two hours and it will not download. If it is this big a hassle just to download what kind of a mess will it cause when installed?"
"I got my hearing aids today and they asked me if I wanted to install myPhonak. I said yes and have been trying to download program for two hours and it will not download. If it is this big a hassle just to download what kind of a mess will it cause when installed?"
t s
★
"Continues to shut my blue tooth hearing aids OFF AT WILL. NO WARNINH"
Version: 6.4.0
"Continues to shut my blue tooth hearing aids OFF AT WILL. NO WARNINH"
Version: 6.4.0
Chris D
★★
"During pairing the app will lock up have to restart"
Version: 6.3.0
"During pairing the app will lock up have to restart"
Version: 6.3.0
Rohit Gupta
★
"Yuck, after all the negative reviews the app has not improved. It does not save new profiles. The built in feedback crashes after you have spent time filling it in. Please fire your IT deptartment. Contact me for some decent developers. I select Automatic, change something and do ``Save as new``. It crashes saying ``Connection Error, The active program has changed``. I have restarted the phone, tried multiple times etc. 3 months later still not fixed."
"Yuck, after all the negative reviews the app has not improved. It does not save new profiles. The built in feedback crashes after you have spent time filling it in. Please fire your IT deptartment. Contact me for some decent developers. I select Automatic, change something and do ``Save as new``. It crashes saying ``Connection Error, The active program has changed``. I have restarted the phone, tried multiple times etc. 3 months later still not fixed."
David Tokar
★
"Absolutely will not stay connected to phone. Won`t allow me to hear phone calls via hearing aides. App is almost usless."
Version: 6.3.0
"Absolutely will not stay connected to phone. Won`t allow me to hear phone calls via hearing aides. App is almost usless."
Version: 6.3.0
GJ F
★
"March 23, 2023 update Still worst app ever, rating is a big fat zero. Works 1 time out of 10 I have been installing/uninstalling and re-trying for the last hour without any success either. It connect`s to my Bluetooth instantly! Just un-installed and re-installed for the ``lost count`` time...... A joke is what this is!!! Still a poor at best app, just un-installed to re-install to see if it feels like working today 03/01/2023!!! I do this one or twice a week and often a day!!! Rating -0"
Version: 6.3.0
"March 23, 2023 update Still worst app ever, rating is a big fat zero. Works 1 time out of 10 I have been installing/uninstalling and re-trying for the last hour without any success either. It connect`s to my Bluetooth instantly! Just un-installed and re-installed for the ``lost count`` time...... A joke is what this is!!! Still a poor at best app, just un-installed to re-install to see if it feels like working today 03/01/2023!!! I do this one or twice a week and often a day!!! Rating -0"
Version: 6.3.0
Diane P
★★
"Sometimes it works and then it doesn`t. The techs need to make sure that it works consistently because it would be a good app if it did."
Version: 6.4.0
"Sometimes it works and then it doesn`t. The techs need to make sure that it works consistently because it would be a good app if it did."
Version: 6.4.0
April Orren
★★★★★
"Great , work great wirh my hearing aids"
"Great , work great wirh my hearing aids"
Diane P
★
"Since updating the app it won`t connect to my hearing aids"
Version: 6.3.0
"Since updating the app it won`t connect to my hearing aids"
Version: 6.3.0
Jeremy Baumgartner
★
"Useless for anything aside from using storage of device. Takes more time than I have left on this earth to connect to my hearing aids, if it will even connect to both at all."
Version: 6.3.0
"Useless for anything aside from using storage of device. Takes more time than I have left on this earth to connect to my hearing aids, if it will even connect to both at all."
Version: 6.3.0
James Tuggle
★
"This app sucks want stay connected to hearing aids and keeps changing the settings. Believe they worked better before a connected them to the app tried removing it and the hearing aids still act up like the app is still in my phone. Negative stars would be more like it .."
Version: 6.3.0
"This app sucks want stay connected to hearing aids and keeps changing the settings. Believe they worked better before a connected them to the app tried removing it and the hearing aids still act up like the app is still in my phone. Negative stars would be more like it .."
Version: 6.3.0
Francis R
★
"Volume keeps changing. Keeps resetting to Auto program despite addition of preferred settings"
Version: 6.4.0
"Volume keeps changing. Keeps resetting to Auto program despite addition of preferred settings"
Version: 6.4.0
Rick Fessler
★★
"Will not stay connected I heard from my audiologist this is a common complaint since the last version for update of this app I wish somebody would look into this and fix it since you know that there is a problem"
Version: 6.2.3
"Will not stay connected I heard from my audiologist this is a common complaint since the last version for update of this app I wish somebody would look into this and fix it since you know that there is a problem"
Version: 6.2.3
Lee Armani
★★★★★
"I was so please I got my hearing checked,I`m going deaf .those earphones have made a massive difference to my life.i can also listen to music from my mobile with its bluetooth they work on anything that has bluetooth."
Version: 6.3.0
"I was so please I got my hearing checked,I`m going deaf .those earphones have made a massive difference to my life.i can also listen to music from my mobile with its bluetooth they work on anything that has bluetooth."
Version: 6.3.0
raven sunn
★
"Everytime I need to use the app I have to Uninstall it and reinstall just to get it to connect"
Version: 6.3.0
"Everytime I need to use the app I have to Uninstall it and reinstall just to get it to connect"
Version: 6.3.0
com.sonova.phonak.dsapp
Installs: 1,000,000+
(2,316,849 at
2024-05-03 18:16:17)
Version: 6.7.0
Category: Medical
Pegi : Everyone
Publish Date : Apr 16, 2018
Update Date : 2024-02-09
Android Version : 8.0
Version: 6.7.0
Category: Medical
Pegi : Everyone
Publish Date : Apr 16, 2018
Update Date : 2024-02-09
Android Version : 8.0
Available on
Publisher
Sonova AG
Laubisruetistrasse 28
CH-8712 Staefa
Switzerland
https://www.phonak.com/com/en/hearing-aids/apps/myphonak-app.html
apps@sonova.com
Privacy Policy
Laubisruetistrasse 28
CH-8712 Staefa
Switzerland
https://www.phonak.com/com/en/hearing-aids/apps/myphonak-app.html
apps@sonova.com
Privacy Policy
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Screenshots
DESCRIPTION
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
Phonak Naída™ Lumity
Phonak CROS™ Lumity
Phonak Audéo Fit™ Lumity
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***
***Advanced Remote Control and Remote Support not available
Device compatibility:
Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Always seek the advice of a doctor in addition to using this app and before making any medical decisions.
The app is only available in countries where the compatible hearing instruments have received official approval for distribution.
myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
Phonak Naída™ Lumity
Phonak CROS™ Lumity
Phonak Audéo Fit™ Lumity
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***
***Advanced Remote Control and Remote Support not available
Device compatibility:
Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Always seek the advice of a doctor in addition to using this app and before making any medical decisions.
The app is only available in countries where the compatible hearing instruments have received official approval for distribution.
myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
RECENT CHANGES
New hearing aids supported:
Phonak Naída™ L-SP
Phonak Audéo™ L-312
Phonak Terra™+
- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements
Thank you for using myPhonak!
Phonak Naída™ L-SP
Phonak Audéo™ L-312
Phonak Terra™+
- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements
Thank you for using myPhonak!
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosDevice ID & call information
· read phone status and identityLocation
· approximate location (network-based)· precise location (GPS and network-based)
Microphone
· record audioOther
· prevent device from sleeping· pair with Bluetooth devices
· run at startup
· view network connections
· change network connectivity
· full network access
· access Bluetooth settings
· change your audio settings
Phone
· read phone status and identitySecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data this app may collect
App activity
App interactions (Optional) : AnalyticsApp info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Other app performance data (Optional) : Analytics
Device or other IDs
Device or other IDs (Optional) : AnalyticsHealth and fitness
Fitness info (Optional) : App functionality, AnalyticsHealth info (Optional) : App functionality, Analytics
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