Swapfiets
Swapfiets
Swapfiets broken? Easily plan a swap with the Swapfiets app!
Reviews
35.03%
5.00%
14.99%
14.99%
29.98%
★
★★
★★★
★★★★
★★★★★
687 rates
98 rates
294 rates
294 rates
588 rates
Comments
Eduard Zaynullin
★★
"There is no scroll down function at Plan swap screen. But not all tiles are fitting to the screen"
Version: 3.1.3
"There is no scroll down function at Plan swap screen. But not all tiles are fitting to the screen"
Version: 3.1.3
Jonathan Tilkin-Franssens
★
"You can`t use the swap function on the app? Your company is called SWAPfiets. Get it together guys 🤯"
Version: 3.2.0
"You can`t use the swap function on the app? Your company is called SWAPfiets. Get it together guys 🤯"
Version: 3.2.0
Victor Petrichenko
★
"No possibility to terminate contract via website or app. Customer service is silent and doesn`t answer my messages."
Version: 3.2.0
"No possibility to terminate contract via website or app. Customer service is silent and doesn`t answer my messages."
Version: 3.2.0
Neil Maginnis
★
"Has never worked properly"
Version: 3.2.0
"Has never worked properly"
Version: 3.2.0
C B
★
"I used to like this company and use their bikes. But recently it is impossible to make any more bike reservations with them. I tried both the website and the app. I paid them a visit personally and even if I already have an account with them, they were not able to help. Disappointing. Rip swapfiets"
"I used to like this company and use their bikes. But recently it is impossible to make any more bike reservations with them. I tried both the website and the app. I paid them a visit personally and even if I already have an account with them, they were not able to help. Disappointing. Rip swapfiets"
Stas Lun
★★
"Service is great and was really helpful. But app is just horrible - barely works."
Version: 3.7.0
"Service is great and was really helpful. But app is just horrible - barely works."
Version: 3.7.0
Deniz
★
"For the bike i returned back on 9th October,swapfiets germany still charge me as they claim i returned the bike on 19th of November right after i complain to them!!! No explanation no refund..never gonna use it again and i definetly not recommend to anyone!!!"
Version: 3.3.2
"For the bike i returned back on 9th October,swapfiets germany still charge me as they claim i returned the bike on 19th of November right after i complain to them!!! No explanation no refund..never gonna use it again and i definetly not recommend to anyone!!!"
Version: 3.3.2
Mattia Tempini
★
"I now tried to contact the customer support through the app in relation to a payment issue (for which I didn`t receive any notification via the app, which would have been helpful instead of sending me emails only in Dutch - which I don`t speak). No reply after one day, so I write again and I`m asked to repeat my questions a second time. Then the customer support team member who dealt with my case closes the discussion at some point, without giving me an answer on anything"
Version: 2.2.1
"I now tried to contact the customer support through the app in relation to a payment issue (for which I didn`t receive any notification via the app, which would have been helpful instead of sending me emails only in Dutch - which I don`t speak). No reply after one day, so I write again and I`m asked to repeat my questions a second time. Then the customer support team member who dealt with my case closes the discussion at some point, without giving me an answer on anything"
Version: 2.2.1
Thorin Schiffer
★
"Costs you 450 euros if someone steals your bike. Don`t get lured into this scam."
Version: 3.7.3
"Costs you 450 euros if someone steals your bike. Don`t get lured into this scam."
Version: 3.7.3
Claudia D.I.
★
"Can never log in"
Version: 2.4
"Can never log in"
Version: 2.4
Tawfik Khalifeh
★
"crashes a lot, useless"
Version: 3.2.0
"crashes a lot, useless"
Version: 3.2.0
Abolfazl Saravani
★★★
"Very software architecture in general. If you hVeno bike, you cant make an account."
Version: 3.2.0
"Very software architecture in general. If you hVeno bike, you cant make an account."
Version: 3.2.0
Mathias Weidinger
★
"The app does not work for me. Clicking the buttons does not do anything. It`s impossible to book an appointment, which is the only reason I downloaded this app for."
Version: 3.2.0
"The app does not work for me. Clicking the buttons does not do anything. It`s impossible to book an appointment, which is the only reason I downloaded this app for."
Version: 3.2.0
Yusuf Uzun
★★
"Their support and customer relations via the digital environment is very weak. I cannot say same thing for the employees though."
Version: 3.7.0
"Their support and customer relations via the digital environment is very weak. I cannot say same thing for the employees though."
Version: 3.7.0
Amie Barr
★
"Just doesn`t work, neither does their website if you want to cancel, only works to sign up"
Version: 3.2.0
"Just doesn`t work, neither does their website if you want to cancel, only works to sign up"
Version: 3.2.0
Reza
★
"Useless. Simply does not work."
Version: 3.2.0
"Useless. Simply does not work."
Version: 3.2.0
Bianca Popescu
★
"Almost everything redirects you to the website or doesn`t work at all."
"Almost everything redirects you to the website or doesn`t work at all."
Coen Solleveld
★
"Review is purely for the app itself. 1 star is too much. This is a ridiculous excuse for an app. Gives me a 400 error on every action I take. Doesnt save login (even though remember me is checked). Clicking on a notification opens error page within the app. Cannot see scheduled swap. Developers should be ashamed of themselves."
Version: 2.1.0
"Review is purely for the app itself. 1 star is too much. This is a ridiculous excuse for an app. Gives me a 400 error on every action I take. Doesnt save login (even though remember me is checked). Clicking on a notification opens error page within the app. Cannot see scheduled swap. Developers should be ashamed of themselves."
Version: 2.1.0
Deep Bawa
★
"One of the worst apps ever used. Never works"
Version: 3.2.0
"One of the worst apps ever used. Never works"
Version: 3.2.0
Sarah
★
"The App just takes up space on my phone. It used to work a little bit, but now it`s just a blank screen that crashes when clicking one of the two buttons. Actually, only one of the buttons `work,` so it crashes after using the store locator button. I`m not sure why I have it on my phone still. I guess I`m holding on to a semblance of hope. The company itself is great, just wish the app was functional."
Version: 3.2.0
"The App just takes up space on my phone. It used to work a little bit, but now it`s just a blank screen that crashes when clicking one of the two buttons. Actually, only one of the buttons `work,` so it crashes after using the store locator button. I`m not sure why I have it on my phone still. I guess I`m holding on to a semblance of hope. The company itself is great, just wish the app was functional."
Version: 3.2.0
com.swapfiets
Installs: 100,000+
(264,062 at
2024-05-16 19:18:51)
Version: 4.0.12
Category: Travel & Local
Pegi : Everyone
Publish Date : Dec 13, 2018
Update Date : 2024-05-15
Android Version : 6.0
Version: 4.0.12
Category: Travel & Local
Pegi : Everyone
Publish Date : Dec 13, 2018
Update Date : 2024-05-15
Android Version : 6.0
Available on
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DESCRIPTION
Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you within 24 hours, wherever you are in the city. We will fix or swap your bike for a working one.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
RECENT CHANGES
This release we’ve improved the functionality to book an appointment if you lost your bike. If you lost your bike you can report it in the app, enter the information we need, book an appointment to get a new bike and receive an email with info about the applicable surcharge. Next to that we have updated the way you can change the address where you want to meet during your appointment and we did some bug fixes.
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosLocation
· precise location (GPS and network-based)· approximate location (network-based)
Other
· view network connections· prevent device from sleeping
· full network access
Photos/Media/Files
· read the contents of your USB storage· modify or delete the contents of your USB storage
Storage
· read the contents of your USB storage· modify or delete the contents of your USB storage
Wi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
Personal info
Address (Optional) : Advertising or marketingEmail address (Optional) : Advertising or marketing
Name (Optional) : Advertising or marketing
Phone number (Optional) : Advertising or marketing
User IDs (Optional) : Advertising or marketing
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