Prison Video
Prison Video
Video calls for the friends and family of people in HM Prisons.
Reviews
20.08%
1.06%
2.26%
11.70%
64.89%
★
★★
★★★
★★★★
★★★★★
151 rates
8 rates
17 rates
88 rates
488 rates
Comments
Louise Roberts
★
"Sat with phone waiting for my call on the app and got nothing total waste of time."
Version: 2.4.5.1
"Sat with phone waiting for my call on the app and got nothing total waste of time."
Version: 2.4.5.1
Az FitAz
★
"This app is needed but yet is failing and stopping people connecting with family. Bring back purple visits. This app is very poor."
Version: 2.3.5.3
"This app is needed but yet is failing and stopping people connecting with family. Bring back purple visits. This app is very poor."
Version: 2.3.5.3
Syeda Islam
★
"Really bad service could never have a proper videocall always blocking it for no particular reason. I`m not sure if it`s because we`re all Asian god knows."
Version: 2.4.2
"Really bad service could never have a proper videocall always blocking it for no particular reason. I`m not sure if it`s because we`re all Asian god knows."
Version: 2.4.2
Hannah Euden
★
"Awful experience with this app got 20 seconds to say hello and then crashed on us then terminated so missed my whole video call!"
Version: 2.4.10
"Awful experience with this app got 20 seconds to say hello and then crashed on us then terminated so missed my whole video call!"
Version: 2.4.10
Gary Waters
★
"Complete rubbish"
Version: 2.5.6
"Complete rubbish"
Version: 2.5.6
Claire Hooton
★
"Terrible app. Rude incompetent and unprofessional from the woman who answers calls. Report them everyone!"
"Terrible app. Rude incompetent and unprofessional from the woman who answers calls. Report them everyone!"
Josie James
★
"Really frustrating. Just couldn`t connect. Prison end was perfect. As was my internet connection etc. Pvc app kept throwing me out. My son had to abandon call."
Version: 2.8.0
"Really frustrating. Just couldn`t connect. Prison end was perfect. As was my internet connection etc. Pvc app kept throwing me out. My son had to abandon call."
Version: 2.8.0
Sultana Ayesha
★
"Unbelievable !! I had 20 minutes out of 30 minutes, frozen screen and the screen blacks out on and off not forgetting I couldn`t here what he was saying. I spent time asking him to repeat what he was saying rather then actually having a decent flow of conversation. Purple visit was so much better it was camera sensitive but it does the job. I am very disappointed. Once a month video call and thats what you get."
Version: 2.3.5.3
"Unbelievable !! I had 20 minutes out of 30 minutes, frozen screen and the screen blacks out on and off not forgetting I couldn`t here what he was saying. I spent time asking him to repeat what he was saying rather then actually having a decent flow of conversation. Purple visit was so much better it was camera sensitive but it does the job. I am very disappointed. Once a month video call and thats what you get."
Version: 2.3.5.3
Kelly Parrott
★★★
"This app is a good way of keeping in touch, however there are some issues it does pause for no reason sometimes when no one moved in or out of the screen and also you don`t have the ability to use it on a different device to ensure its better when more than one person is on the call like a laptop. Trying to keep two small children still on the call with a small phone is really hard to do."
Version: 2.7.14
"This app is a good way of keeping in touch, however there are some issues it does pause for no reason sometimes when no one moved in or out of the screen and also you don`t have the ability to use it on a different device to ensure its better when more than one person is on the call like a laptop. Trying to keep two small children still on the call with a small phone is really hard to do."
Version: 2.7.14
clair fisher
★★★
"It`s a good app to stay in contact, however the signal is often poor and communication is hard"
Version: 2.7.13
"It`s a good app to stay in contact, however the signal is often poor and communication is hard"
Version: 2.7.13
Emma Watson-Pascoal
★
"Call is ringing and ringing, and nowhere to answer. This is the second time. I can`t even stop the ringing"
Version: 1.2.3
"Call is ringing and ringing, and nowhere to answer. This is the second time. I can`t even stop the ringing"
Version: 1.2.3
goldeneyesssss
★
"Absolutely awful, kept freezing and the quality is really poor , seeing loved ones upset as there`s time limit and wasted on the poor quality freezing or blank screen 😡😡😡😡😡"
Version: 2.4.10
"Absolutely awful, kept freezing and the quality is really poor , seeing loved ones upset as there`s time limit and wasted on the poor quality freezing or blank screen 😡😡😡😡😡"
Version: 2.4.10
Andrea Darbyshire
★
"My experience of this app is diabolical.Twice now I have had a video call cancelled without any explanation as to why they were cancelled"
Version: 2.4.2
"My experience of this app is diabolical.Twice now I have had a video call cancelled without any explanation as to why they were cancelled"
Version: 2.4.2
lisa hibbard
★
"Rubbish, spent most of the 30 minutes looking at black screen, as they constantly block you"
Version: 2.3.5.3
"Rubbish, spent most of the 30 minutes looking at black screen, as they constantly block you"
Version: 2.3.5.3
Joyce Harrison
★★★★★
"Much better than purple visits"
Version: 2.5.2
"Much better than purple visits"
Version: 2.5.2
gwen moore
★★★★
"Have not yet had first call so cannot give details"
Version: 2.1.6
"Have not yet had first call so cannot give details"
Version: 2.1.6
Gloria Johnson
★
"What a disappointing waste of half an hour, sat for my half hour looking at a blank screen waiting for connection on your side as my connection was great.... Heartbreaking to look forward but receive nothing"
Version: 2.7.17
"What a disappointing waste of half an hour, sat for my half hour looking at a blank screen waiting for connection on your side as my connection was great.... Heartbreaking to look forward but receive nothing"
Version: 2.7.17
A SANDS
★
"I dont like this app. Not user friendly. Doesn`t make me feel good. It also doesn`t allow me to save the app on my phone I have to keep going in play store and opening app. Its so annoying. I`ve had 2 cals. And both were bocked due to security issues. Staff at the jail said it system issues. We lost 11mins. I hope it improves. This app doesn`t make me feel excited to recieve a vid call"
Version: 2.5.1
"I dont like this app. Not user friendly. Doesn`t make me feel good. It also doesn`t allow me to save the app on my phone I have to keep going in play store and opening app. Its so annoying. I`ve had 2 cals. And both were bocked due to security issues. Staff at the jail said it system issues. We lost 11mins. I hope it improves. This app doesn`t make me feel excited to recieve a vid call"
Version: 2.5.1
Lisa Duddridge
★
"Never works awful!!!!! If i could give 0 stars i would, not been able to have 1 video call with my husband since they switched to this app, constant black screen or cuts off, constantly having to uninstall and reinstall and still doesn`t work. SORT IT OUT!!!!!!!!!!"
Version: 2.3.6
"Never works awful!!!!! If i could give 0 stars i would, not been able to have 1 video call with my husband since they switched to this app, constant black screen or cuts off, constantly having to uninstall and reinstall and still doesn`t work. SORT IT OUT!!!!!!!!!!"
Version: 2.3.6
Cindy Mcgrail
★
"The app is asking to confirm a call request but keeps refusing me access. Sigh.... 😥"
Version: 2.3.5.3
"The app is asking to confirm a call request but keeps refusing me access. Sigh.... 😥"
Version: 2.3.5.3
io.phonehub.prisonVideo
Installs: 50,000+
(86,146 at
2024-03-10 11:33:35)
Version: 3.3.2
Category: Communication
Pegi : Everyone
Publish Date : Jul 27, 2020
Update Date : 2024-03-08
Android Version : Varies with device
Version: 3.3.2
Category: Communication
Pegi : Everyone
Publish Date : Jul 27, 2020
Update Date : 2024-03-08
Android Version : Varies with device
Available on
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Screenshots
DESCRIPTION
From the same team as the award-winning Prison Voicemail service, Prison Video enables approved social contacts to take part in video calls with loved ones in HM Prisons.
To use the service, it must be available at your contact’s prison.
This service is not available in the USA.
Need help? Contact the team on support@prisonvideo.com
To use the service, it must be available at your contact’s prison.
This service is not available in the USA.
Need help? Contact the team on support@prisonvideo.com
RECENT CHANGES
In this update, we have added a few fixes and improvements to make Prison Video even better.
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosMicrophone
· record audioOther
· change your audio settings· control vibration
· pair with Bluetooth devices
· change network connectivity
· view network connections
· prevent device from sleeping
· access Bluetooth settings
· full network access
Security Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
App info and performance
Other app performance data (Optional) : AnalyticsPersonal info
Address (Optional) : Fraud prevention, security, and compliance, Account managementEmail address (Optional) : Account management
Name (Optional) : Fraud prevention, security, and compliance
Phone number (Optional) : Fraud prevention, security, and compliance, Account management
User IDs (Optional) : App functionality, Fraud prevention, security, and compliance, Account management
Photos and videos
Photos (Optional) : Fraud prevention, security, and complianceVideos (Optional) : Fraud prevention, security, and compliance
Data this app may collect
App info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Device or other IDs
Device or other IDs (Optional) : App functionalityMessages
Other in-app messages (Optional) : Developer communicationsPersonal info
Address (Optional) : Fraud prevention, security, and complianceEmail address (Optional) : App functionality, Developer communications, Account management
Name (Optional) : Fraud prevention, security, and compliance
Phone number (Optional) : App functionality, Fraud prevention, security, and compliance, Account management
User IDs (Optional) : App functionality, Fraud prevention, security, and compliance, Account management
Photos and videos
Photos (Optional) : App functionality, Analytics, Fraud prevention, security, and compliance, Account managementVideos (Optional) : Analytics
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