Alexander Nestle
★★
"Not fully functional. The app does not allow you to schedule future rides although it says that you can. If you want to contact them you can, supposedly, send them an email through the app. Unfortunately, it doesn`t let you choose which of your email address you want to use. It picked one of mine that is non-functional so that I couldn`t send them info."
Version: 3.37.0
Christian Nicholls
★
"App keeps changing little things about my order like the destination or how many people can be in the nrt. Had to record myself booking a 2 person nrt so that the driver wouldn`t be able to refuse me and my friend and the app changed my order to a one person nrt. This is straight bs. AND sometimes I`ll get an nrt that`s stuck at 29 minutes for up to half an hour and then keeps counting down like nothing happened."
Version: 3.37.0
Larry Goyeau
★★★★★
"Have heard good things about the service . As a new resident in Grimsby and a senior , I`m looking forward to using this service"
Ashley Jenkins-Worth
★
"This app used to be wonderful: quick loading time, easy to navigate, next-to-no advertisements, didn`t drain my battery in the background, etc. Now, whenever I try to use the app without wifi (using only mobile data) I continuously get an error message stating there`s an issue with Via`s Servers, or my phone`s unable to establish an internet connection (even though I will have full bars with LTE+ data connection). This results in my having to phone in EVERY. TIME. I need to request a ride 😤😩"
Kristen K
★★★★★
"What a great service and app!"
Version: 4.6.1
Kim Neufeld (Nrgzrbny)
★★★★★
"Greatful for a ride to work. Needs a little better reliable prebooking. I pre-booked a week ahead for work. I was texted 4 times telling me my van was on the way and as I left my destination I received a text telling me my pre-book van was cancelled. Thankfully I was just able to get to work on time"
Version: 3.37.0
Pierce Townley
★
"saw an ad for this at the st catharines downtown bus terminal and I think its reasonable to have assumed the app would work for st catharines but it does not which is really annoying bc otherwise it sounds like it`d be a real life saver hopefully they can expand the services coverage soon but until then I cannot recommend if you love and or work in and around st catharines"
Justin H
★
"You ahoyld ne able to delete your credit card info on the app. And you should be able to delete your account on the app. Not have to call them to delete."
Version: 3.37.0
Jaimee Holland
★
"Do NOT recommend, especially if being on time matters. Unreliable pickup times even when booking in advance - which you can`t do on the app, and they must know but not care since there`s a review saying the same thing 2 years ago. I booked days ago for this morning, no ride shows. They text me 40 minutes later to say it was cancelled due to ``high demand``. Can`t rebook because of said high demand. Now I`m late for school and missed my other options. This system is trash and a few other key words"
Version: 4.6.2
Abdullah Ansari (Millennialdisposition)
★★★
"The last update was August 22, it`s now December 22. I think it really needs an update booking rides can be a nuisance sometimes"
Version: 3.37.0
denise klager
★★
"Would be a great service if there were enough drivers. Service at this time for the most part... is terrible. My daughter doesn`t drive and has been relying on this service to get her to and from work. She`s been late at least 7 or 8 times and on several occasions has had the ride canceled all together. Thank goodness she`s had Uber as a back up. Until they are more reliable...I think she will be avoiding as much as possible. It`s really unfortunate.... as it`s much needed."
Version: 3.37.0
Paul J
★★
"I used this service the other day to go from Vineland to the beamsville go bus stop and back later in the evening. Going was fine and a car came in minutes to pick me up. Getting back was impossible at 9pm at night. There were `no cars` but eventually I got one and app said it would be 30 mins, but 30 mins later that car was in Port Colborne and the app said it would be an hour, then the service shut at 10pm leaving me stranded in the dark. Luckily I managed to get an Uber... Don`t rely on this."
Madi
★★
"Disappointing. I keep seeing ads for this service everywhere and was excited because it sounds super affordable. However, areas within St. Catharines and Niagara Falls that aren`t a bus stop are out of this services` range. I hope they expand the service range into those areas soon."
Version: 3.37.0
Chloe Johnstone
★
"So unbelievable unreliable. The service is a great idea but it needs alot of improvement."
Version: 4.6.2
RobA
★★
"Poor to bad gps service for both driver and customer. Pathetic customer service for customer amd driver. All-in-All this app is horrible. Worst app ever allowed on Google Play."
Version: 4.3.3
CobraX206
★
"If I could do 0 stars I would. It took my money then said I can`t cancel the ride. Big scam if you ask me why is there even a cancel ride button. The only thing it has going for it is it`s a little cheaper. Other than that, absolutely hotdog water of an app"
Version: 3.37.0
Owen Martin
★★★★
"Works great! The app interface could use some work. Don`t try the scheduling option (unless it`s been fixed since), but it works just like an uber but only $3 or $6 if you go from Grimsby to st catharines, or vice versa. It also gives you a bus pass for st. Catharines public transit."
Version: 3.37.0
Derek Summers
★
"The only reason I use this service is because there are no other affordable options. The drivers are reckless more often than not, the pickup/dropoff times are incredibly unreliable, and overall this seems to be a horribly managed service... However, it will get you from point A to point B in rural areas of Niagara without costing $50 like a taxi would."
Version: 3.37.0
Hunter Kempenaar
★
"worst service I`ve ever used would give it 0 stars if i could"
Ron S
★★
"Long wait times, and some rude drivers."
Version: 4.6.6