Adrian Najera
★
"This app no longer open at all. Have to do everything through the website. Defeats the purpose of having an application."
Version: 1.4.9 [prod]
Shellee Dangelo
★
"App needs to update to work with Android 9 version. Can`t use app. And now the app doesn`t work at all. Question are they trying to avoid the lifetime guarantee? Can`t log in now for the last two weeks."
Version: 1.4.7 [prod]
Britney Cayley
★
"Can`t even log in"
Ryan Choice
★
"They charge you too much money all the time do not get get smiledirectclub"
Travis Edmonds
★
"App doesn`t work. For a while the progress page on the app refuses to load. Judging from the other reviews many others are having similar problems. I have a note 20 ultra with the latest Android patches and latest app version. I hoped that they quickly would have corrected this, as my account on the mobile web works fine, but no."
Version: 1.1.8
Rahni Smith
★★
"I have Uninstalled and re installed this app many times to keep it working. It freezes often and has wrong information concerning my treatment. However I need it for treatment."
Version: 1.4.11 [prod]
Leslie Pickrell
★★★★★
"My 13.5 year old son is doing great with this service. We started in the summer and taking our time with wearing them about 60% of the day and wear them longer than recommended each retainer. I feel like this is a great option for kids after having the initial first set of braces and palette expander. Now that his teeth have settled into place and spaced out. We can work on having our forever smile in our own pace and get great results in the end, on our own schedule."
Version: 2.1.4
JAY BARR
★
"Not a great experience. Fast tracked the retainers got an email stating 2 weeks prior to treatment completion that they were being mailed. Never got them. Customer service is off shore. No ability to resolve customer issues. It might be worth it if you never encounter an issue."
Alex Garcia
★★★★★
"Im Having to try Another 1-7month trial since my first didnt work, but if i didnt believe in the process i wouldnt have kept it going, Fingers Crossed Everybody I Highly Recommend atleast trying it out🤙"
Dirty Deeds
★★★
"It won`t let me update the app. Keeps kicking me back to the download app."
Version: 1.4.4 [prod]
Hair by Abby (Abby)
★★★
"The app is super basic. it`s really just for advertising nwhatbelse you can purchase from smile direct🤷🏾♀️ and for the last weeks it won`t even let me log on. It keeps saying ``oops not Internet``. We are working hard to fix the issue``. To no avail. You can actually just use the internet to go to the smile direct dashboard. Save some space in your phone 🙂"
Version: 1.4.7 [prod]
Luis Melendez
★
"Everything has been going fine until now. Got message to update app so I did , now it doesn`t work."
Version: 1.4.4 [prod]
Emily L
★★★★★
"App is simple and lets me know when to switch my aligners. I like having my treatment plan at the touch of a button too."
Jordyn Donnelly
★★★★★
"Works well and getting help via email is very easy."
Version: 1.4.8 [prod]
kool cat
★
"App won`t stay open. It`s flickering as if it has a glitch"
Version: 1.4.2
Sierra Kornegay
★★★
"The app keeps glitching when I try to open it. Just started doing that today & its never done that before."
Version: 1.4.2
Sarah DeMoss
★
"Does not work! Will not load sign in page. Click ``Sign In`` and it tries to load for 1/4 of a second but it does nothing. Have uninstalled and reinstalled multiple times over the past several weeks. Have to use site to access anything."
Version: 1.2.2
Eric P
★★
"Wants to update my browser security by enabling cookies. I can access their website just fine I`m my browser. Not sure what the problem is and not going to change my security settings when the website works fine. Uninstalling the app."
Version: 1.3.1
Minde Roque
★
"Crashes. Won`t open. No reminders."
kammodo
★★★
"Strange. I logged on to see my 3D smile and it connected my account with someone else. It was easy to see as this 3D model for this poor fellow had missing teeth. I had to log onto the desktop version to check the 3D scan from there and it was fine. Very odd"
Version: 1.4.6 [prod]