Talkspace Therapy & Counseling
Talkspace Therapy & Counseling
Therapy & mental health support for relief from anxiety, stress, and depression.
Reviews
7.42%
1.70%
2.71%
6.15%
82.02%
★
★★
★★★
★★★★
★★★★★
564 rates
129 rates
206 rates
467 rates
6,233 rates
Comments
Prashant Gupta
★
"The interface is horrible! Getting errors while using the app, support is non-existent"
Version: 3.33.9
"The interface is horrible! Getting errors while using the app, support is non-existent"
Version: 3.33.9
Russ Ribelin
★★★★★
"Being able to text my therapist whenever I feel the need really helped me feel connected to her even before our first session."
Version: 3.32.0
"Being able to text my therapist whenever I feel the need really helped me feel connected to her even before our first session."
Version: 3.32.0
Tom Behrend
★★★
"Slight technical issues are getting in the way of what should be an easy experience. 1 full week of 0 response from tech support. No phone number to call to reach anybody. I just need to update a plan, but am being blocked at every stage of the process with radio silence from support. Not sure what the problem is but if they need to hire a call center & increase their support team staff if they can`t even reply to messages."
Version: 3.31.96
"Slight technical issues are getting in the way of what should be an easy experience. 1 full week of 0 response from tech support. No phone number to call to reach anybody. I just need to update a plan, but am being blocked at every stage of the process with radio silence from support. Not sure what the problem is but if they need to hire a call center & increase their support team staff if they can`t even reply to messages."
Version: 3.31.96
Devin Tran
★
"I spent more time trying to figure out things with insurance than actual sessions. That was at the start, when the ambiguous ``credits`` rolled through, insurance had no clue talkspace didn`t respond to anything. I had to get matched each time to renew credits thru insurance. Providers had to open availability and we both had go through process. A while back this app had under 3 stars. With a roughly lower ratio of positive to negative reviews, makes me think there`s a bot leaving good reviews"
Version: 3.30.80
"I spent more time trying to figure out things with insurance than actual sessions. That was at the start, when the ambiguous ``credits`` rolled through, insurance had no clue talkspace didn`t respond to anything. I had to get matched each time to renew credits thru insurance. Providers had to open availability and we both had go through process. A while back this app had under 3 stars. With a roughly lower ratio of positive to negative reviews, makes me think there`s a bot leaving good reviews"
Version: 3.30.80
M F
★
"If you are a professional needing a mental health provider (psychiatrist or therapist) to fill out forms for a monitoring program for probation, don`t use this service. They can only release notes. They don`t fill out forms. A 40 minute initial visit (says 60 minute visit) is not enough time to schedule for an initial psychiatry visit."
Version: 3.32.73
"If you are a professional needing a mental health provider (psychiatrist or therapist) to fill out forms for a monitoring program for probation, don`t use this service. They can only release notes. They don`t fill out forms. A 40 minute initial visit (says 60 minute visit) is not enough time to schedule for an initial psychiatry visit."
Version: 3.32.73
C Spencer
★
"Terrible experience, app tried to force me to start sessions with a therapist I did not want."
"Terrible experience, app tried to force me to start sessions with a therapist I did not want."
Robert Griffin (Rob)
★★★★★
"Ever thing is good"
Version: 3.32.7
"Ever thing is good"
Version: 3.32.7
Jessica Moore
★
"Why does someone need to pay for mental help? Honestly?! I don`t want to pay over $60 and then my ``therapist`` take 4 or 5 days to answer messages when I`m in a crisis! Come on!"
Version: 3.32.23
"Why does someone need to pay for mental help? Honestly?! I don`t want to pay over $60 and then my ``therapist`` take 4 or 5 days to answer messages when I`m in a crisis! Come on!"
Version: 3.32.23
Kerry Stagliano
★★★★★
"Today was my first audio session and my therapist listened to everything I said and how I was feeling. She made me feel heard and truly interested in what I had to say. I`m looking forward to working together to help gain more control over my anxiety and depression."
Version: 3.33.7
"Today was my first audio session and my therapist listened to everything I said and how I was feeling. She made me feel heard and truly interested in what I had to say. I`m looking forward to working together to help gain more control over my anxiety and depression."
Version: 3.33.7
Kaycey Kaysum
★
"Great idea, terrible product. There is no actual customer service. You can create a ticket and then wait forever to get a response. That`s really awesome for something that`s suppose to be about mental health. If you`re looking to get assistance with mental health definitely go a different route"
Version: 3.32.19
"Great idea, terrible product. There is no actual customer service. You can create a ticket and then wait forever to get a response. That`s really awesome for something that`s suppose to be about mental health. If you`re looking to get assistance with mental health definitely go a different route"
Version: 3.32.19
Donny
★
"Awful service from all providers. They drown you in hidden fees and sneaky charges in order to take advantage of someone in a vulnerable place. I messaged my provider all of 6 times over 3 weeks before I was required to pay more to continue to recieve canned messages that did nothing to help. Avoid at all costs."
"Awful service from all providers. They drown you in hidden fees and sneaky charges in order to take advantage of someone in a vulnerable place. I messaged my provider all of 6 times over 3 weeks before I was required to pay more to continue to recieve canned messages that did nothing to help. Avoid at all costs."
Sam
★
"After Mark Hirschhorn took over the application has turned into a shitshow just like Betterhelp. I wish I could afford traditional in person therapy so I didn`t have to restort to this type of therapy..."
Version: 3.32.73
"After Mark Hirschhorn took over the application has turned into a shitshow just like Betterhelp. I wish I could afford traditional in person therapy so I didn`t have to restort to this type of therapy..."
Version: 3.32.73
Freedomkatt Chaos
★★★★★
"so far I am glad I jtook the opportunity."
Version: 3.33.7
"so far I am glad I jtook the opportunity."
Version: 3.33.7
Wes Howe
★
"Scam- reporting to my insurance. Paired with a provider who immediately tried to pawn me off on another provider because her availability she gave them was a lie."
Version: 3.32.36
"Scam- reporting to my insurance. Paired with a provider who immediately tried to pawn me off on another provider because her availability she gave them was a lie."
Version: 3.32.36
Kolton O`Keefe
★★
"Overpriced garbage"
Version: 3.32.55
"Overpriced garbage"
Version: 3.32.55
Tara Akins
★
"Had much better success with Better Help but switched to Talkspace at urging of my employer`s EAP. Matched to two flaky therapists who refused to do video chats. Going back to Better Help ASAP."
"Had much better success with Better Help but switched to Talkspace at urging of my employer`s EAP. Matched to two flaky therapists who refused to do video chats. Going back to Better Help ASAP."
Paige Dufault
★
"Absolutely hate having to reexplain my trauma every couple months when my therapist quits. Been trying for almost 2 years and nobody ever sticks around."
Version: 3.32.69
"Absolutely hate having to reexplain my trauma every couple months when my therapist quits. Been trying for almost 2 years and nobody ever sticks around."
Version: 3.32.69
Rude Artichoke
★
"Just a scam. Horrible counselors!"
"Just a scam. Horrible counselors!"
Ani A
★★
"Zero Customer Support! I like my therapist and would love to continue speaking with her, but I`m about to cancel my subscription because of how awful customer service is. I`ve sent two tickets with no response to either regarding changing my subscription plan. The way to change plans seems straight forward enough in the help section, but the option they`re describing you need to click on does not exist in the app or on the site (I checked from my computer, too)."
Version: 3.32.19
"Zero Customer Support! I like my therapist and would love to continue speaking with her, but I`m about to cancel my subscription because of how awful customer service is. I`ve sent two tickets with no response to either regarding changing my subscription plan. The way to change plans seems straight forward enough in the help section, but the option they`re describing you need to click on does not exist in the app or on the site (I checked from my computer, too)."
Version: 3.32.19
Brad Holt
★
"No response from assigned counselor. Inability to change counselors"
"No response from assigned counselor. Inability to change counselors"
com.talkspace.talkspaceapp
Installs: 500,000+
(713,538 at
2024-05-04 18:40:18)
Version: 3.33.23
Category: Health & Fitness
Pegi : Everyone
Publish Date : Dec 4, 2014
Update Date : 2024-04-25
Android Version : 8.0
Version: 3.33.23
Category: Health & Fitness
Pegi : Everyone
Publish Date : Dec 4, 2014
Update Date : 2024-04-25
Android Version : 8.0
Available on
Publisher
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DESCRIPTION
Talkspace is the most convenient and affordable way to improve your mental health. Get matched with a licensed therapist in your state from the comfort of your device and message via text, audio, and video.
HOW DOES TALKSPACE WORK?
Tell us your preferences for therapy, and match with one of our therapists in your state the same day. Send your therapist unlimited text, audio, picture, or video messages from anywhere, any time — you’ll hear back at least once a day, 5 days per week.
IS TALKSPACE EFFECTIVE?
Online therapy through Talkspace has been shown to be as effective as face-to-face therapy. In one recent study, 81% of participants felt Talkspace is as effective or better than in-person therapy. In another, individuals who used Talkspace for only 2 months significantly improved symptoms of depression and anxiety, reducing their overall stress levels. Talkspace has been featured in The Wall Street Journal, CNN.com, Business Insider, and more, highlighting its effectiveness in reducing stress.
For more research data, visit research.talkspace.com.
For more of our press coverage, visit talkspace.com/online-therapy/press/
WHO ARE THE TALKSPACE THERAPISTS?
The Talkspace provider network boasts thousands of licensed therapists across the 50 U.S. states who have been vetted and accredited according to NCQA standards. They have experience treating the most common mental health issues online, including depression, anxiety, substance use, stress, relationships, PTSD, and more. Our therapists are adept at managing therapy sessions, making them as impactful as in-person consultations for reducing stress and improving well-being.
IS TALKSPACE SECURE?
Your safety and security are our #1 priorities. Our technology is protected using banking-grade encryption and externally audited in compliance with the Health Insurance Portability and Accountability Act (HIPAA), ensuring your online therapy sessions remain private and secure. For more information, please find our complete Privacy Policy at talkspace.com/public/privacy-policy.
CONNECT WITH US!
We’re always happy to connect with users and receive feedback online.
Email us: support@talkspace.com
Check out our website: talkspace.com
Follow us on Twitter: twitter.com/Talkspace
Follow us on Instagram: instagram.com/talkspace
Like us on Facebook: facebook.com/Talkspacetherapy
HOW DOES TALKSPACE WORK?
Tell us your preferences for therapy, and match with one of our therapists in your state the same day. Send your therapist unlimited text, audio, picture, or video messages from anywhere, any time — you’ll hear back at least once a day, 5 days per week.
IS TALKSPACE EFFECTIVE?
Online therapy through Talkspace has been shown to be as effective as face-to-face therapy. In one recent study, 81% of participants felt Talkspace is as effective or better than in-person therapy. In another, individuals who used Talkspace for only 2 months significantly improved symptoms of depression and anxiety, reducing their overall stress levels. Talkspace has been featured in The Wall Street Journal, CNN.com, Business Insider, and more, highlighting its effectiveness in reducing stress.
For more research data, visit research.talkspace.com.
For more of our press coverage, visit talkspace.com/online-therapy/press/
WHO ARE THE TALKSPACE THERAPISTS?
The Talkspace provider network boasts thousands of licensed therapists across the 50 U.S. states who have been vetted and accredited according to NCQA standards. They have experience treating the most common mental health issues online, including depression, anxiety, substance use, stress, relationships, PTSD, and more. Our therapists are adept at managing therapy sessions, making them as impactful as in-person consultations for reducing stress and improving well-being.
IS TALKSPACE SECURE?
Your safety and security are our #1 priorities. Our technology is protected using banking-grade encryption and externally audited in compliance with the Health Insurance Portability and Accountability Act (HIPAA), ensuring your online therapy sessions remain private and secure. For more information, please find our complete Privacy Policy at talkspace.com/public/privacy-policy.
CONNECT WITH US!
We’re always happy to connect with users and receive feedback online.
Email us: support@talkspace.com
Check out our website: talkspace.com
Follow us on Twitter: twitter.com/Talkspace
Follow us on Instagram: instagram.com/talkspace
Like us on Facebook: facebook.com/Talkspacetherapy
RECENT CHANGES
This release improves performance on certain devices and fixes several bugs in. If you have questions, email us at support@talkspace.com.
DATA SAFETY AND SECURITY
This app has access to
Camera
· take pictures and videosContacts
· find accounts on the deviceDevice ID & call information
· read phone status and identityIdentity
· find accounts on the deviceMicrophone
· record audioOther
· pair with Bluetooth devices· control vibration
· prevent device from sleeping
· change your audio settings
· view network connections
· full network access
Phone
· read phone status and identityPhotos/Media/Files
· read the contents of your USB storageStorage
· read the contents of your USB storageWi-Fi connection information
· view Wi-Fi connectionsSecurity Practices
Data is encrypted in transit
· Your data is transferred over a secure connection
You can request that data be deleted
· The developer provides a way for you to request that your data be deleted
Data that may be shared with other companies or organizations
App activity
App interactions (Optional) : Analytics, Advertising or marketingApp info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Other app performance data (Optional) : Analytics
Financial info
User payment info (Optional) : App functionalityPersonal info
Email address (Optional) : Advertising or marketingPhone number (Optional) : App functionality, Fraud prevention, security, and compliance
Data this app may collect
App activity
App interactions (Optional) : Analytics, Advertising or marketingApp info and performance
Crash logs (Optional) : AnalyticsDiagnostics (Optional) : Analytics
Other app performance data (Optional) : Analytics
Audio
Voice or sound recordings (Optional) : App functionalityDevice or other IDs
Device or other IDs (Optional) : App functionalityFiles and docs
Files and docs (Optional) : App functionalityHealth and fitness
Health info (Optional) : App functionalityLocation
Approximate location (Optional) : App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account managementPersonal info
Address (Optional) : App functionalityEmail address (Optional) : App functionality
Name (Optional) : App functionality, Account management
Other info (Optional) : App functionality
Phone number (Optional) : App functionality
Sexual orientation (Optional) : App functionality
Photos and videos
Photos (Optional) : App functionalityVideos (Optional) : App functionality
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